I was charge more than expected. They did not have my reservation. The linens/towels were dingy and stained. Our room flooded with sewage. Not a fun time but the people were incredibly nice.
Overall we were pleased with the price for the 4 days we spent there and the service was good as well. The hotel is beside a truckers route which is noisy at night but tolerable. I would rebook if I need to return to Tazewell.
We actually cancelled our rooms when we pulled into the parking lot. Gang of guys hanging out in the parking lot. (Read a news article a few minutes before arriving about a shooting there in May, 2020.)
Check in and stay was good as Sarah was very helpful and friendly..the cleanliness was very poor..Romm carpet and chairs were stained and very dirty, tile floor was sticky, no. Ups or glasses....was a bit of a disappointment ..Sarah was very good.
Exactly what I was looking for. Large room, great price, comfy bed. Pet friendly as I had come down from Pa. to pick up a puppy. The staff couldn't have been nicer, great BBQ just down the road. I showed up at 10 a.m. and no problem checking in early. Highly recommend. Enjoyed my stay.
The beds weren't comfortable (and we had to ask for blankets). The room wasn't serviced while we were there (not even fresh towels). The second night we were woken up by someone coming in the room (no one in the office looked to see that the room was already taken). Nothing other than an apology was offered.
My room was very clean and comfortable; I give it that much. However, the volume on the TV went up and down in volume every few minutes, and I had to readjust with the remote back and forth. Annoying.
The clerk tried to reassure me that this motel was safe, but I wasn't sure, after seeing some of the clientele. A man behind the counter had on a T-shirt with profanity on the front in big letters--not reassuring, not professional. He wasn't the clerk but didn't represent the motel well.
The clerk said they did not allow locals to stay at the motel to prevent drug dealers and users, but two of the vehicles parked near my room all night long had Claiborne County tags, where the motel is.
Construction until 2 am kept me up and when I asked the guy did he know it was 2 am he said yeah and continued working. Killed two roaches around the tv.