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Highlander Hotel & Apartments

3.5 star property

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Photo gallery for Highlander Hotel & Apartments

Breakfast, lunch, dinner served; international cuisine
Interior
Outdoor pool
Executive Room | In-room safe, desk, blackout curtains, soundproofing
Breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Hagen Drive, Wahgi Parade, Mount Hagen
  • Place, Mount Hagen Market
    ‪17 min walk‬
  • Place, Mount Hagen General Hospital
    ‪19 min walk‬
  • Place, Kuk Swamp
    ‪34 min drive‬
  • Airport, Mount Hagen (HGU)
    ‪17 min drive‬

Room options

View all photos for Premier Room

Premier Room | In-room safe, desk, blackout curtains, soundproofing

Premier Room

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Room

Executive Room | In-room safe, desk, blackout curtains, soundproofing

Executive Room

  • Mountain view
  • 75 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Basic Room, 2 Bedrooms

Basic Room, 2 Bedrooms | In-room safe, desk, blackout curtains, soundproofing

Basic Room, 2 Bedrooms

  • Mountain view
  • Sleeps 6
  • 2 Double Beds

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About this property

Highlander Hotel & Apartments

Hotel with a full-service spa, near Mount Hagen Market
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Other amenities include 2 bars/lounges, a fitness centre and a snack bar/deli.
Highlander Hotel & Apartments offers 80 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries and hairdryers.

This Mount Hagen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.

Children aged under 4 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Kings and Queens Beauty Salon has 1 treatment room. The spa is open daily.
During your stay at Highlander Hotel & Apartments, you'll be within walking distance of Mount Hagen Market. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Palmuri Restaurant
  • Full breakfast offered for a fee
  • Take a swim in the outdoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a steam room
  • Just a 1-minute drive from Mount Hagen Market and a few minutes from Mount Hagen General Hospital
  • Free airport shuttle service
Some rates at Highlander Hotel & Apartments are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Highlander Hotel & Apartments offers its guests a full-service spa, an outdoor pool, and a steam room. Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A fitness centre, spa services, and a terrace are also featured at the business-friendly Highlander Hotel & Apartments. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Mount Hagen hotel.

Guests can enjoy full breakfast for a fee.
Highlander Hotel & Apartments has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Highlander Hotel & Apartments are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee: PGK 65 for adults and PGK 65 for children
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palmuri Restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Ceiling hoist
  • Doorbell and phone notification
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Raised toilet seat
  • Sign language-capable staff
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Guests must transfer to the property via Shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Highlander Hotel & Apartments

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PGK 130.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately PGK 65 for adults and from PGK 65 for children
  • Rollaway bed fee: PGK 130.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
To get to the property, guests need to transfer by Shuttle. Transfers need to be confirmed in advance by contacting the property on the number on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

HIGHLANDER HOTEL APARTMENT Mount Hagen
HIGHLANDER HOTEL APARTMENT
HIGHLANDER APARTMENT Mount Hagen
Highlander Hotel Apartments Mount Hagen
Highlander Hotel Apartments
Highlander Mount Hagen
Highlander & Apartments
Highlander Hotel & Apartments Hotel
Highlander Hotel & Apartments Mount Hagen
Highlander Hotel & Apartments Hotel Mount Hagen

Highlander Hotel & Apartments Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 31 reviews
Rating 8 - Good. 9 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 5 out of 31 reviews
Rating 2 - Terrible. 2 out of 31 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Onella

Liked: Cleanliness, amenities, property conditions & facilities
Great staff overall , at the reception, especially Grace at the front office reception. Clean and accommodating
Stayed 1 night in Nov 2025

4/10 Poor

Marcin

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

AARON

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sadly we wanted to stay in the Unit so we could use the cooking facility however there was no utensils in the kitchen. No spare bedding and needs a complete renovation in the whole 2 Bedroom unit we stayed in otherwise happy with dining experiences.
Stayed 3 nights in Mar 2025

6/10 Okay

Stefania

Stayed 1 night in Mar 2025

4/10 Poor

John

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Its a beautiful hotel. The security and cleaners were very friendly. But the staff were very poor. Customer left waiting for long periods waiting to be served. That's what I experienced. There's opportunity for improvement.
Stayed 1 night in Feb 2025

10/10 Excellent

Ridvan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2025

10/10 Excellent

Jayson

Stayed 1 night in Jan 2025

10/10 Excellent

Iliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Highlander is a very secured hotel we felt very safe. The food they offered was very tasty. Everyone at the hotel was very helpful in taking care of our needs whether it be towels or extra dishes. Overall would recommend to anyone traveling to the area for the first time. As we did.
Stayed 4 nights in Jul 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good price via expedia.
Stayed 2 nights in Jun 2023

8/10 Good

Michael

Stayed 1 night in Jul 2023

8/10 Good

Michael

Stayed 2 nights in Jun 2023

10/10 Excellent

Priestly

Liked: Cleanliness, staff & service, amenities
It quiet and safe.
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was ok. I requested the front desk to open the safe deposit in my room for my use but they never did. I was obliged to keep my bank cards, passport, etc. on me when going out☹
Stayed 4 nights in Jul 2021

10/10 Excellent

onella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location , safe and secure. Friendly staff. And good food. Easy to get around to the shops.
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in recently refurbished room. Very comfortable. Staff very friendly and eager to please. Water and electricity supply interruptions during our stay but we can’t blame the hotel for that. Would definitely stay there again on our next visit.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff. Will stay there again on our next visit
Stayed 1 night in Jan 2019

8/10 Good

Sam, Port Moresby

Liked: Staff & service, property conditions & facilities, room comfort

Best accommodation in Mt Hagen

Pleasant hotel, nice staff, expensive dinning for its quality
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hagen

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

6/10 Okay

Ian , Brisbane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Good hotel - extensive construction in progress

The Highlander is a secure hotel in Hagen with pool, restaurant, bar and outdoor patio. It is currently under significant reconstruction (not advertised) with large areas closed off and construction noise during the day. The restaurant is open as is the bar. The staff at the hotel were excellent however sadly for me the hotel failed to arrange pick-up from the airport when I arrived (we waited around 45 minutes after calling them up from the airport) although I have to say they were excellent in arranging an early non-routine departure when I left. When I arrived at the hotel they then didn't have the room I had pre-booked and proceeded to offer me an alternate room with a mattress on the floor for my fellow travellers to sleep on. So I then had to argue the case and eventually was given a room upgrade following my protest. All I can say is - hard work! Fellow travellers do consider alternative accommodation in Hagen while the construction is underway as it is clearly affecting the hotel's service.
Stayed 1 night in Mar 2018

6/10 Okay

Mex, Brisbane

Disliked: Staff & service

Not much choice!

Very average service, checkout staff in particular.

10/10 Excellent

HIROYUKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025