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Palms, Mount Lavinia

4.0 star property

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Photo gallery for Palms, Mount Lavinia

Lobby
Garden
Outdoor pool
Deluxe Double Room | Minibar, in-room safe, desk, iron/ironing board
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
No. 52, De Saram Road, Mount Lavinia
  • Mount Lavinia Beach
    ‪3 min walk‬
  • Lanka Hospital
    ‪10 min drive‬
  • Colombo City Centre
    ‪13 min drive‬
  • Colombo (CMB-Bandaranaike Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Double Room

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Exterior

Tropic Inn - Mount Lavinia

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, (19)
The price is CHF 31
for 1 room
includes taxes & fees
20 Jun - 21 Jun
Tropic Inn - Mount Lavinia

About this property

Palms, Mount Lavinia

Beachside hotel with outdoor pool
Guests at this beach hotel will appreciate convenient on-site amenities such as a children's pool and barbecue grills.
Palms, Mount Lavinia offers 43 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, bidets and complimentary toiletries.

This Mount Lavinia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.
During your stay at Palms, Mount Lavinia, you're just a quick walk from Mount Lavinia Beach. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 5 minutes on foot from Mount Lavinia Beach and a 3-minute drive from Siddhalepa Ayurveda Hospital
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
Palms, Mount Lavinia offers its guests an outdoor pool and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Palms, Mount Lavinia. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Mount Lavinia hotel.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10 AM.
All Day Dining – On-site restaurant.
Room service is available.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 10 AM for a fee: USD 8 to 8 for adults and USD 4 to 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • All Day Dining

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: USD 35
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 35

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palms, Mount Lavinia

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: USD 30.00
  • New Year's Eve (31 December) Gala Dinner per child: USD 30.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 08 to 08 for adults and USD 04 to 08 for children
  • Airport shuttle fee: USD 45 per vehicle (one way)
  • Early check-in fee: USD 35 (subject to availability)
  • Late check-out fee: USD 35 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Palm Beach Hotel Mount Lavinia
Palm Beach Mount Lavinia
Palms Mount Lavinia Hotel
Palms Mount Lavinia
Palms, Mount Lavinia Hotel
Palms, Mount Lavinia Mount Lavinia
Palms, Mount Lavinia Hotel Mount Lavinia

Palms, Mount Lavinia Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 11 out of 54 reviews
Rating 8 - Good. 20 out of 54 reviews
Rating 6 - Okay. 9 out of 54 reviews
Rating 4 - Poor. 8 out of 54 reviews
Rating 2 - Terrible. 6 out of 54 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very good hotel overall. Will repeat if I am in Colombo again
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room wasn’t cleaned properly, could see small spider’s web everywhere in the room (wall lamps, bed headboard). Tea and coffee tray wasn’t cleaned and used ones had not been replaced with new bags. Wardrobe wasn’t cleaned. TV channels weren’t clear or cannot see at all.
Stayed 1 night in May 2019

10/10 Excellent

Deepa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 14 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very big and the hotel staff was very friendly. Only bad thing was the bathroom. It was kind of old and smelled a little.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness

Pleasant Hotel

Visited for a family gathering. This was a nice hotel. The staff were helpful and friendly. It had a lovely pool and is a short walk from the beach. Overall a good stay.
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel staff were perfect. They were very helpful and great people when it came to needing help. The hotel staff cannot be faltered for anything. Amazing people. the hotel was just 2 to 3 mins walk away from the beach which was very good too. The management that runs the hotel who are Chinese were not accommodating at all. We had booked this hotel because it had a swimming pool and my wife could use it whenever she wanted. That was not the case cos the chairman and the CEO of the hotel (who are the Chinese owners of the business) wanted to get married to each other and they used the swimming pool. We had booked the hotel in advance and we had received no email that this was going to happen. The hotel staff had said they decided just a week before our stay. We were told that they arrange for us to use the swimming pool in a different hotel. Our hotel room did not have adequate wifi. The Management had limited the rooms so that only one device could join the wifi network. We complained a lot of times. Nothing changed until we had 2 days left of our holiday. Also, the electricity was very slow and didn't charge our electrical devices adequately. This didn't change no matter how we complained and the few times they sent over the maintenance guys. I tried to change rooms but it was the same problem with the electricity there as well. Very bad customer service from the owners and the compensation was very bad.
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

2/10 Terrible

SHARMILA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location good but not value for money

VERY BADLY KEP PROPERTY AND NO STAFF AT ANY TIME FOR ANY SERVICE PHONE NOT WORKING BATHROOMS NOT CLEAN NO VARIETY OF FOOD
Stayed 3 nights in Oct 2018

8/10 Good

Rebecca, Melbourne, Australia

Liked: Cleanliness, staff & service
Huge large rooms. Clean, friendly staff. Amazing pool. Quiet. Not noisy. Very happy!
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Went for a relaxed stay and this is what I got which was nice. For the price of the room it was very cheap and I couldn’t complain was really nice. Also The shower was lovely.
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay

It was amazingly good and the staff were very friendly and supportive tom our stay comfortable
Stayed 3 nights in Dec 2017

10/10 Excellent

chuck, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel with friendly helpful staff.

Situated in a very convenient location. The price is excellent compared to other hotels. Excellent staff always with a smile. The pool is awesome always clean and well maintained so are the rooms. Overall a awesome place for a getaway.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, traditional style hotel

We were touring Sri Lanka and stayed twice, a couple of nights each time. The staff were very helpful, and the hotel was, on the whole, well run. It's a short walk to the beach, but there is a very nice pool and the gardens are beautiful.
Stayed 3 nights in Aug 2017

4/10 Poor

Sherryl, Melbourne

Disliked: Staff & service, property conditions & facilities, room comfort

Extremely poor service quality

The service at this place was unbelievably not up to the standard. In terms of service standards, a lot more has to be improved. Explanations such as the poor standard is due students working, is not acceptable. I would not recommend this place to anyone unless the management is serious about the quality of service they offer. Some of experiences were: Running water suddenly stopped without any warning. When inquired was told that there is no water and it will take one hour for their water supply to restore. Just keeping the customers informed would be a good practice to implement. I had food poisoning from the food I ate at this place. Despite several notifications no staff from this place did contact me even to just discuss with me. My Husband called me from Australia for an urgent family matter. He was told that the system is not working and the call cannot be transferred. The staff agreed to pass a message to me but no one ever passed that message to me until I left few days later. I asked for a blanket and it took two days to deliver that was also after reminders. For the trouble, I went through I was offered a complimentary breakfast on the day I left. I appreciate the gesture but that hardly make any rectifications to poor service. You good a good asset in a fairly good location. Raise up your quality of service. At similar prices the other places I stayed in Sri Lanka offered a lot better service.
Stayed 6 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
they entered room without our permisson

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Average Hotel

Was great coukd be better if wifi was provided in the room as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth for money. Quiet relaxed place. Staff is friendly and helpful. Hotel is bit old colonial type.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Rooms were clean.. Staffs were friendly but not good enough to keep room service on track... Don't ever think of getting a gud breakfast which comes with the package .. All I can say good is free wifi but that too is on lobby..

4/10 Poor

RajeshKumar, India

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed for 3 nights in this property. It was a complete disappointment. I choose this hotel because i enjoyed staying at this place 6 years before. All together it is a mess in this hotel. No proper housekeeping staffs. No one acts on the requests made. Can you believe, we had to wait for a full day to get Towel in the bathroom. All the fittings are outdated. I would surely thing twice to book this hotel again, if it is not maintained properly.

6/10 Okay

We are KID

Liked: Property conditions & facilities
Disliked: Staff & service

Nice hotel close to the beach, but very unhelpful

The title is self explanatory, very unhelpful staff