Check in je bilik bau rokok. Kuat bau rokok package habuk rokok atas lantai. Cawan ada kesan kopi tak cuci. Tv tak boleh tengok. Bila cakap dengan staff, no action taken. Alasannya memang macamtu. Bath tub pun tak function. Stay dua malam kat hotel ni memang tidur je semata.
Stains on bedsheets, wet toilet when checking in. Remote control for TV doesn't work unless you walk right to the TV and point the remote to the receiver located behind it. No towel provided, saying it's still in laundry.
Spider webs on ceilings, blood stain on bed sheet. No towels provided n was told to wait to send over after 4 hours but no in vain till we complained to the manager.
They did not receive info from Expedia and was not expecting anyone. Luckily had paid confirmation from Expedia. The room booked was not ready and paid extra for supposedly available superior room. The sink glass top was never cleaned, was told only had one towel left. The poor staff attending was feeling harrased because the other staff did not do their work. Will never set foot there again.
my booking is not in their record and the reason the staff incharge was not updated. They was change the other room and the room type is not satisfied. Very upset on this matter and hope expedia will take note. tq