4/10 Poor
peter
Travelled with family
5 Oct 2025
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Unfortunately the 1st hour we found ourselves, in our hotel bathroom which, flooded. Not exactly sure where the water was coming from but at one point the smell was a bit putrid. Clearly the issue had been overlooked as the hallway carpet was pre stained prior to us.
The issue was discovered whilst walking in the bathroom. A minor slip happened which at the time luckily didn't result in a serious injury but later we discover a muscle must have been pulled while I caught myself from not hitting the ground. I spoke of this to the employee who moved us to another room. He apologized, mentioned he’d let the manager know and thats the last we heard from anyone about our inconvenience. It’s not the problem but how you deal with it and they didn’t.
I dont have many positive things to recommend about this hotel but I’ll try.
The rooftop bar is lovely, with a good selection of drinks, food and a scenic view plus it had a relaxing decor. The pool and spa area was a lovely, clean, well appointed area but it’s a bit unclear how to get to all the amenities.
The reception was under construction and because of Octoberfest the lines were hectic, the staff felt stressed, it wasn’t a 5 star check in.
It didn't help that after our stay here we went to Hotel Sacher Salzburg where the room cost less, the service was unforgettably incredible, the room adorable, straight out of a magazine.
peter
Stayed 3 nights in Sep 2025