Property is very dirty both inside & outside, room was below average, elevators were horrible as well, vomit for 24 hours in 1 elevator, we left 2 days earlier than we booked for & paid.
The property was very clean with nice indoor/outdoor pools. The bar and restaurant have great drinks and food at good prices and the Starbucks is adorable. Rooms are immaculate and clean. All staff we came in contact with were very helpful and pleasant. Would definitely come back.
I loved the balcony. However, prior checking out, about 09:55 AM, maintenance had barged into my room, I wasn't fully dressed yet and still waking up, didn't give me time to respond. Then he said "it was time to leave, otherwise it will be trespassing after 10AM. Then he said "he will charge me more." Same maintenance man was at the lobby being intimidating and saying some smart comments. It took a while to reach management but they said they'll talk yo him, when he was standing right there bluntly and negatively speaking.
Really we had a great time and the property was pretty decent. There were some minor abrasions throughout the room but nothing horrible. The beds were the worst part , old and creaky and uncomfortable.
Not sure I would call it Grand. Basically a hotel without maid service. Bathroom was not clean before our arrival. Kitchen very poorly stocked, but the rest was as promised. Manager was very responsive to our issues. Pools, hot tubs, other amenities were good. Overall, Iâd call it average, but a good value per dollars spent. Attention to detail could elevate it to Grand.