We really enjoyed our stay here! It was clean and when the battery died in our lock mechanism they were prompt, friendly and helpful! My sonâs service animal is over 50 pounds and they were happy to let her stay. The air conditioning wasnât working very well in the smaller unit but my son stayed on the murphy bed so we didnât call to have it fixed. Iâm sure the gentleman in maintenance would have been happy to fix it! The only 2 things that I would bring to your attention. I didnât notice the weight limit for dogs and thankfully itâs a service animal and it was on, but if I had traveled with my big dogs and couldnât stay there it would have been a disaster. Maybe just make that more obvious for booking. Also, on Monday morning at 9 am the cleaning team came in and started cleaning the room we didnât use. Checkout is at 10, we left at 5am but my son was still there and checking out at 10 it made packing up for him uncomfortable. Thank you for everything!
Loved the view from the balcony. Rooms could use some updating. The balcony sliding door was very difficult to open and close. We called maintenance to fix it and they just sprayed some lubricant on it, which only helped for about a day. The beds are very firm, so werenât for me as I prefer a softer mattress.Overall, still a nice property.
Room and customer service were fantastic. All registered service dogs regardless of size legally are allowed. Dogs should have direct beach access. It isn't the safest street in the evening especially with the squatters at the abandoned hotel next door. Would stay again.needBeach access.
We chose Ocean Park because it is pet friendly and we weren't disappointed. The staff was so friendly, helpful and very prompt at taking care of our needs and requests. Even though it is an older hotel, it seems to be well maintained and we had a great time. Thank you for a lovely stay at the beach!
There were 9 of us and a dog in this unit, and there was room to spare!! Unit was clean and comfortable, & one small issue we brought to the front desk was addressed IMMEDIATELY! Impressive!! Great location on the beach, the pools and hot tubs were spotless. Great stay for all of us (and the dog loved it too)! Would definitely stay again!! Highly recommended!
They were late checking me into my room by more than an hour. I paid pet fees on VRBO and then was additional money upon check-in. I am confused by that, but I paid the money because what else was I supposed to do at that point.