I recently stayed at Club Wyndham Towers on the Grove, and overall, the experience was decent. The room itself was clean and suitable, with no complaints there. However, the hotel didn’t offer much in terms of activities—just a couple of small things throughout the day, like a popcorn station. That wasn’t a dealbreaker since we visited in the winter, fully aware that options might be limited.
What really took away from the experience was the push for a timeshare presentation. Upon check-in, I was approached about attending a 90-minute presentation, which I declined. Unfortunately, that wasn’t the end of it. On the second day of our stay, I received another call from the front desk trying to get me to attend. This was frustrating because I booked a stay for relaxation, not to be repeatedly pressured into something I had already said no to.
The hotel’s rates were comparable to others in the area, so no issues there. But if the focus is on selling timeshares, that should be made clear upfront so guests like me can choose a different option. Respect that some guests may be interested while others just want to enjoy their stay without the sales pitch.
Because of the timeshare push, I can’t give this hotel a full five stars. Had they respected my initial decline, the rating would be higher.
