This was a terrible experience. Big Fish Rental, the management company for this property, provided horrible service. We requested an early check-in at an additional cost of $50 and had been in communication with a representative from Big Fish Rental the entire time. Payment was made, but when we went to check in, we found that our verification process was incomplete. Big Fish Rental never informed us about any needed verification. The process took about an hour to complete, cutting into our early check-in time, and they refused to credit us as we waited outside a locked condo. I missed my son's check-in event. This was the worst experience ever, and the representative was extremely rude as well.