I will start with the unit was great for the 4 of us, good space and beautiful views. The resort was maintained and the staff was friendly. However, the property management company, Vacasa, wasn't amazing. It started with the 10 digit key pad combination. I had messaged with concerns because it timed out a few times at first. After trying to get a physical key for an hour, come to find out there isn't a physical key. Then the second night the battery in the key pad died, locking us out of the room for over an hour. With little help from Vacasa, they told us to change the 9Volt battery. The locksmith came and changed the battery, and agreed that the 10 digit key code was overkill.