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UMA Hotel and Residences

3.5 star property

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Experience a sophisticated stay in this well-appointed room with a spacious layout, dining area, and elegant ambiance.
Relax in style under the shade of large umbrellas, surrounded by comfortable seating and a beautifully tiled floor.
Stay active with our fully equipped fitness center featuring treadmills, stationary bikes, and weight machines.
Enjoy a sophisticated atmosphere at the bar, where sleek countertops and stylish stools meet elegant lighting.
Relax in our inviting lobby, featuring a comfortable seating area and a touch of greenery.

Popular amenities

  • Spa
  • Bar
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
Magsaysay Ave, Naga, Camarines Sur, 4400
  • Basilica of Our Lady of Penafrancia
    ‪11 min walk‬
  • Naga Metropolitan Cathedral
    ‪13 min walk‬
  • SM City Naga
    ‪20 min walk‬
  • Naga (WNP)
    ‪16 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, in-room safe, individually furnished, desk

Deluxe Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, individually furnished, desk

Junior Suite

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, individually furnished, desk

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Double Room

1 bedroom, in-room safe, individually furnished, desk

Deluxe Double Room

  • Sleeps 2
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite

1 bedroom, in-room safe, individually furnished, desk

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room With Sofa Bed

1 bedroom, in-room safe, individually furnished, desk

Deluxe King Room With Sofa Bed

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, in-room safe, individually furnished, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

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About this property

UMA Hotel and Residences

Hotel in Naga with 24-hour business centre and spa services
A restaurant, a bar/lounge and a 24-hour business centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and spa services.
UMA Hotel and Residences offers 191 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. 42-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us that they can't get enough of the helpful staff at UMA Hotel and Residences. During your stay, you're just a quick walk from Basilica of Our Lady of Penafrancia. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a 24-hour business centre, 3 meeting rooms and a conference centre
  • Within a 10-minute walk of Basilica of Our Lady of Penafrancia and Basilica of the Nuestra Senora de Penafrancia
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 3 meeting rooms.

WiFi is free in public spaces. The business-friendly UMA Hotel and Residences also features spa services, concierge services, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Naga hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Descanso – On-site lobby lounge.
Panata – On-site restaurant. Open daily.
Booya – On-site bar. Open daily.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 688 for adults and PHP 344 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Booya
  • Descanso
  • Panata

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Children's pool
  • Fitness facility
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: PHP 3000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 688 for adults and from PHP 344 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.

Property is also known as

UMA Residences
UMA Hotel and Residences Naga
UMA Hotel and Residences Hotel
UMA Hotel and Residences Hotel Naga

UMA Hotel and Residences Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 65 reviews
Rating 8 - Good. 15 out of 65 reviews
Rating 6 - Okay. 5 out of 65 reviews
Rating 4 - Poor. 2 out of 65 reviews
Rating 2 - Terrible. 1 out of 65 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Josefina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service
Stayed 1 night in Apr 2025

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay with friendly service and the accessibility of the hotel to major conveniences. One negative remarks is that I cannot avail of the swimming pool on hot summer weather due to inoperable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Bryan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel 4 or 5 times and it is great. Service is amazing - check in is a breeze (they actually had everything ready for my arrival). They usually have something special in the room to welcome you - this time was two beautiful breads different flavors that were delicious. We did choose this hotel based on the covered parking - I have a pick up truck and had items in the back however I arrived at a busy time (Friday night at dinner time) so there was no covered parking available. It ended up being fine as it didn't rain. The customer service is outstanding so I probably could have mentioned the parking issue and I am sure they could have contacted me when a space became available.
Stayed 1 night in Mar 2025

10/10 Excellent

OSCAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD VALUE FOR MONEY
Stayed 3 nights in Feb 2025

8/10 Good

amor aida

Stayed 2 nights in Feb 2025

6/10 Okay

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities
The place is great and has great staff. Problem is the internet never works. I've stayed here 3x and there is always a problem with the internet. Hard to do any work or even watch Netflix.
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and very clean
Stayed 10 nights in Jan 2025

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and courteous. Very Clean and convenient to restaurant and grocery stores.
Stayed 1 night in Feb 2025

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall a very nice and clean hotel. If we return to Naga we will stay again. The only problems we saw or smelled is odor in the elevator and also odors in the restroom indicates possible plumbing problems
Stayed 11 nights in Jan 2025

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Concierge/front desk are efficient, friendly and nice. Parking staff are a great help in finding a good spot. I highly recommend UMA instead of the hotel across the street.
Stayed 1 night in Jan 2025

8/10 Good

Ma Corazon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient & close to everything.
Stayed 11 nights in Jan 2025

10/10 Excellent

Myla, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Virginia

Stayed 2 nights in Dec 2024

6/10 Okay

Virginia

Travelled with family
Liked: Cleanliness

1st UMA stay

Aside from the delay during check-in, it was good. But buffet was a bad experience - very few selection and low quantity. Also, the smell in the lobby and hallways (including elevators) was very bad - must be the kind of air freshener they use. They need to change it as the smell was really bad - like a dirty washroom.
Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unbeatable central location

Room size is perfectly adequate. Bed is comfortable. Laundry was crisp and clean. Staff were polite. Room amenities are ideal for an extended stay. Central location is unbeatable. Everything you might need is within walking distance. Breakfast served was of decent quality, although I was l underwhelmed with the selection. Absence of an egg station and/or bacon. Nice pool area for families, but not enough for laps/workout. Gym was adequately equipped.
Stayed 1 night in Dec 2024

10/10 Excellent

Stephen Junell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Joselito

Stayed 1 night in Jul 2024

4/10 Poor

Moshe

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
You need to call the lobby for hot water EVERY time you want to shower. The AC turn itself off when you are sleeping, I needed to wave my hands at the AC in the middle of the night. The breakfast buffet is ok but definitely overcharged. Internet was down for 3 days out of 4
Stayed 5 nights in Jul 2024

10/10 Excellent

RONA MEI

Stayed 1 night in Jul 2024

8/10 Good

Zielah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Staff & service, room comfort

New but not ready to accommodate!

Hotel is new but needs improvement! The one-keycard policy sucks! Receptionists need training. Pool not ready yet. Don’t stay! The only good about it is the location.
Stayed 4 nights in Jul 2024

10/10 Excellent

Myla, Edmonton

Stayed 6 nights in Jun 2024

6/10 Okay

Renato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2024

10/10 Excellent

Rizza, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in May 2024

8/10 Good

Dianne Dee

Liked: Cleanliness, staff & service
Good
Stayed 1 night in May 2024