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Best Western Plus Westlands

4.0 star property

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Photo gallery for Best Western Plus Westlands

Indulge in a variety of sweet treats at our bakery counter, featuring an assortment of cakes and pastries.
Relax in a spacious living area with a comfortable sofa, flat-screen TV, and kitchenette.
Guests can sit comfortably around the round table in this welcoming space, surrounded by unique chairs and lush greenery.
Relax in a stylish room with a neatly made bed, comfortable sofa, and a small table with fresh fruit.
Welcome to the hotel's reception area, featuring a reception desk, comfortable seating, and a stylish lounge.

Popular amenities

  • Spa
  • Bar
  • Air conditioning
  • Room service
  • Gym

Explore the area

Map
Karuna Road behind Sarit Centre, Nairobi, 00606
  • Sarit Centre
    ‪1 min walk‬
  • Westgate Shopping Mall
    ‪5 min walk‬
  • United Nations Office at Nairobi
    ‪7 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Single Beds, Non Smoking

9.6 out of 10
Exceptional
(8 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking (Separate Living Room)

Executive Suite, 1 King Bed, Non Smoking (Separate Living Room) | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed, Non Smoking (Separate Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking

  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Westlands

Art Deco hotel with 2 restaurants and full-service spa
Along with 2 restaurants, this hotel has a full-service spa and 2 bars/lounges. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a health club, a 24-hour business centre and a conference centre are on-site.
Best Western Plus Westlands offers 99 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Wellness Center has 1 treatment room. Services include deep-tissue massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Westlands. During your stay, you're just a quick walk from Sarit Centre. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop and 2 bars/lounges
  • Treat yourself to reflexology, aromatherapy or Swedish massages at Wellness Center
  • Amenities include a 24-hour business centre, meeting rooms and a conference centre
  • On-site recreation includes a gym
  • Steps from Sarit Centre and 10 minutes on foot from Westgate Shopping Mall
Best Western Plus Westlands offers its guests a full-service spa and a health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. Spa services, multilingual staff, and concierge services are also featured at the business-friendly Best Western Plus Westlands. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

Guests are served a free continental breakfast.
Best Western Plus Westlands has 2 restaurants on site.
24-hour room service is available.

Languages

Azerbaijani, English, French, Hindi, Swahili, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (120 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 11 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2020
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Plus Westlands

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 5000 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spa fee: KES 7000 per person, per night
  • Hot tub fee: KES 1500 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 5000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Plus Westlands Nairobi
Best Western Plus Westlands Hotel
Best Western Plus Westlands Nairobi
Best Western Plus Westlands Hotel Nairobi

Best Western Plus Westlands Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 156 out of 212 reviews
Rating 8 - Good. 43 out of 212 reviews
Rating 6 - Okay. 7 out of 212 reviews
Rating 4 - Poor. 1 out of 212 reviews
Rating 2 - Terrible. 5 out of 212 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service as usual. Morning service as well as the breakfast spread were all on point. Loved my stay though brief.
Stayed 1 night in Feb 2025

10/10 Excellent

Alisha B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the the staff they were very professional and nice
Stayed 4 nights in Apr 2025

10/10 Excellent

Nana Adjoa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location as it's easy to get anywhere within Westlands and literally walking distance from the Sarit Centre which has a ton of shops, banks and dining options.
Stayed 1 night in Mar 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms safe property
Stayed 3 nights in Mar 2025

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. The food portions are massive which is awesome. We were there during the holiday season so the vibes were really good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Burnett

Liked: Property conditions & facilities
Excellent
Stayed 5 nights in Mar 2025

10/10 Excellent

alnoor

Liked: Cleanliness, amenities
Staff,Location
Stayed 3 nights in Feb 2025

8/10 Good

Ifran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jamilah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Feb 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel could not be placed at a better location. Not too far from the airport, walking distance to restaurants, bars, museums, and shopping.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kelsey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to the Sarit mall.
Stayed 5 nights in Feb 2025

10/10 Excellent

Elena, Rego park

Stayed 1 night in Jan 2025

8/10 Good

Nana Adjoa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location, literally right next to Sarit Centre (shopping mall). Very easy to get anywhere in Westlands either on foot or by car.
Stayed 13 nights in Jan 2025

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little find

Bit of a gem this hotel, efficient and helpful staff, nice and varied food, comfortable and clean rooms, everything I look for and a good location. I have found my stay here easy and enjoyable, I would return.
Stayed 2 nights in Jan 2025

10/10 Excellent

Alexis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property with the best breakfast!
Stayed 3 nights in Dec 2024

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

DESINENI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacqueline Russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

8/10 Good

yale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good property to stay at.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and easy. Friendly staff. Great food.
Stayed 1 night in Dec 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a stellar hotel that I would recommend staying. I will definitely come back!
Stayed 2 nights in Dec 2024

10/10 Excellent

Elena, Rego park

Stayed 4 nights in Dec 2024

10/10 Excellent

Vivek

Stayed 1 night in Sep 2024