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Lotos Inn & Suites, Nairobi

3.5 star property

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Photo gallery for Lotos Inn & Suites, Nairobi

A spacious dining area with a high ceiling, large windows, and multiple dining tables.
A hotel room with a bed, desk, chair, TV, and a balcony with a view.
Building design
A multi-level hotel lobby with a central atrium, glass railings, and a chandelier.
A spacious restaurant with wooden tables and chairs, a central bar, and large windows offering views of the outdoors.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar

Explore the area

View in a map
19 Mpaka Rd., Westlands, Nairobi, Nairobi County, 00200
  • Place, Oshwal Religious Centre
    ‪5 min walk‬
  • Place, Sarit Centre
    ‪7 min walk‬
  • Place, Westgate Shopping Mall
    ‪12 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪22 min drive‬

Room options

View all photos for Park View Suite

A hotel room with a bed, desk, chair, and a balcony with a view of trees.

Park View Suite

9.6 out of 10
Exceptional
(4 reviews)
  • Park view
  • 115 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Suite

A hotel room with a bed, desk, chair, and a balcony with a view of trees.

Standard Suite

7.6 out of 10
Good
(4 reviews)
  • 115 sq m
  • Sleeps 3
  • 2 Large Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for 0B

A hotel room with a bed, desk, chair, and a balcony with a view of trees.

0B

  • Resort view
  • 7 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Suite Non smoking

A hotel room with a bed, bedside tables, a desk, a chair, and a window with curtains.

Standard Suite Non smoking

  • Sleeps 2
  • 2 Double Beds OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite with Park View Non smoking

A hotel room with two beds, a desk, a TV, a refrigerator, and a balcony.

Suite with Park View Non smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double park view

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Double park view

  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Lotos Inn & Suites, Nairobi

This hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, a rooftop terrace, a 24-hour business centre and a coffee shop/cafe are on-site.
Lotos Inn & Suites, Nairobi offers 66 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate dining areas. Beds feature premium bedding. 30-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Nairobi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

During your stay at Lotos Inn & Suites, Nairobi, you're just a quick walk from Oshwal Religious Centre. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Garden Restaurant, a theme restaurant with garden views
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 12 minutes by car from Thika Road Mall and 14 minutes from Nairobi National Park
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site.

WiFi and wired Internet are free in public spaces. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Lotos Inn & Suites, Nairobi. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Nairobi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Garden Restaurant – Overlooking the garden, this theme restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 for adults and USD 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Garden Restaurant

Things to do

  • 36-hole adjacent golf course
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 30-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Desk
  • Fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 10:00 AM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12 for adults and from USD 6 for children
  • Airport shuttle fee: USD 25 per vehicle (one way)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Lotos Inn & Suites, Nairobi offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Lotos INN NAIROBI
Lotos INN
Lotos NAIROBI
Lotos Inn & Suites, Nairobi Hotel
Lotos Inn & Suites, Nairobi Nairobi
Lotos Inn & Suites, Nairobi Hotel Nairobi

Lotos Inn & Suites, Nairobi Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 58 out of 113 reviews
Rating 8 - Good. 32 out of 113 reviews
Rating 6 - Okay. 12 out of 113 reviews
Rating 4 - Poor. 3 out of 113 reviews
Rating 2 - Terrible. 8 out of 113 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robertson

Liked: Cleanliness
Great place to be in Westlands Nairobi City , quite , secure and exellent members of staff keep it up
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Frances

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spotless room and well cooked & huge breakfast choice in beautiful room overlooking sports ground in the heart of Westlands.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Soyini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Property was clean and staff is very friendly.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Adithya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with clean facilities and rooftop restaurant with great breakfast selection and made to order eggs.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Krisztián

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near a main crossroad where is a mall too
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Sanjai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for me as it was near to the event I went for there are restaurants near and also shops near by service was very good my son stayed there last year for 9days i will definitely stay there again.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

EYOBO MOSES KUOL

Liked: Staff & service, amenities, property conditions & facilities
I like the location
Verified

10/10 Excellent

UDAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place only restaurant closes by 10 pm.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Great neat well kept hotel centrally located in Westlands area, you could literally walk to three Malls without using an Uber. They have 24/7 hotel staff that are there to always take care of your needs. A great place to stay.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean well kept hotel, very friendly staff. I highly recommend.
Stayed 4 nights in Apr 2023
Verified

8/10 Good

Onur

Liked: Staff & service
Staff was friendly and very open to help. Breakfast was limited . It was nearly winter time but there was no AC at the room
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Alfred

Liked: Staff & service, amenities
This is a great place for peace and fun. Everyone at the front desk is extremely helpful and professional. The breakfast is good. Add that you your reservation. I am well pleased with this place.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Our room had great space with kitchen included. Room was always cleaned whenever requested. Everything has been great but can get a bit loud upstairs since there’s restaurant above.
Stayed 12 nights in Nov 2023
Verified

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th staff could not have been more friendly and flexible. A very safe hotel in the CBD that doesn’t break the bank. Pay the slight enhancement to have a room on the side of the little park. Huge breakfast choice covering all options. Spacious rooms with fridge and cupboards for longer stays.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Aden

Liked: Cleanliness, staff & service, property conditions & facilities
Always is my favorite
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, clean and spacious room

Stayed two nights in a room that was large, clean and comfortable. The location was great as it was within walking distance of several grocery stores, malls and restaurants. Given the proximity to the main road it was a little noisy, but manageable. The staff and security were friendly and welcoming. The staff was able to accommodate an early check in due to an early morning flight arrival which was much appreciated.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Krisztián

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to Sarit Mall, a Subway just opposite the road, quiet place and very valuable for money against some others in Nairobi city
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Modi

I didn't enjoy the food
Stayed 1 night in Apr 2024
Verified

4/10 Poor

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Book for king size. Paid on booking. However the room was not reserved. Instead gave two twin size bed room.
Stayed 1 night in Sep 2024
Verified

8/10 Good

tery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaints I really have is that the water is inconsistently warm to cold to hot all the time and no air conditioning. For the money was good. . Thanks.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

MATHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, worth the money :-))

I was supposed to get a welcome gift or drink being a gold member, but did not. Other than that everything was good, but while the room was spacious, I measured it to be about 440 square feet, it is not the 1200+ square feet as shown on the Hotels.com listing. This should be corrected.
Stayed 1 night in May 2023
Verified

2/10 Terrible

Georgette

Liked: Cleanliness
What would’ve otherwise been a great stay turned bitter when I became very ill after eating from the hotel’s restaurant. I was due to check out at 11.00 am with my flight leaving late in the night. The evening before checking out, I ordered the Garden Prawn Hot Pot with medium spice, a meal recommended by the waiter at the restaurant located on the 6th floor. A couple hours after eating the meal, I woke up with severe abdominal cramps and this was followed by several hours of diarrhoea and vomiting, which prevented me from returning to sleep. Realising I would be in no shape to check out at 11.00 am, I phoned reception at about 6.00 am to explain my situation and request an additional night. I then visited the nearby hospital where I spent a few hours receiving IV fluids and other medication to stabilise and rehydrate me. I spent the afternoon resting at the Lotos Inn until 7.30 pm when I felt well enough to head to the airport for my flight. The hotel has handled this incident poorly. Despite phoning reception from as early as 6.00 am, I was shocked to learn while checking out that the restaurant had not been immediately informed. I’ve not been offered a refund for the cost of the meal and I was required to pay for an additional night that wouldn’t have been necessary had I not gotten sick. I’ve since emailed the hotel requesting reimbursement of my expenses and they’ve ghosted me.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Florisvindo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Excelente acomodações e ótimo restaurante.
Stayed 12 nights in Nov 2023
Verified

2/10 Terrible

Juan

Disliked: Staff & service, property conditions & facilities, room comfort

Hotel que no cumple.

Hotel que cancela nuestra reserva el día de llegada.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service, surrounding and clean
Stayed 3 nights in Nov 2021