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Trademark Hotel

4.0 star property
VIP Access

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Photo gallery for Trademark Hotel

Outdoor pool, open 6:00 AM to 6:00 PM, free pool cabanas, pool umbrellas
Point of interest
Lobby lounge
Breakfast, lunch and dinner served
Coffee/tea maker, eco-friendly cleaning products

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Village Market, Limuru Road, Gigiri, Nairobi, Nairobi County, 00621
  • Place, Village Market
    ‪1 min walk‬
  • Place, Embassy of the United States of America
    ‪10 min walk‬
  • Place, United Nations Office at Nairobi
    ‪13 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪28 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Trademark Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Trademark Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Trademark King Room

In-room safe, desk, laptop workspace, blackout curtains

Trademark King Room

8.8 out of 10
Excellent
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace King Room

Terrace/patio

Terrace King Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark Suite Room

In-room safe, desk, laptop workspace, blackout curtains

Trademark Suite Room

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark King City View Room

In-room safe, desk, laptop workspace, blackout curtains

Trademark King City View Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Trademark Twin, City View Room

In-room safe, desk, laptop workspace, blackout curtains

Trademark Twin, City View Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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Exterior
Gem Forest Hotel Nairobi - MGallery Collection
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  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 48 reviews
The price is CHF 136
includes taxes & fees
7 May - 8 May
Gem Forest Hotel Nairobi - MGallery Collection

About this property

Trademark Hotel

A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a rooftop terrace are on-site.
Trademark Hotel offers 215 accommodations with a safe and free newspapers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower and slippers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kaya has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Trademark Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Village Market. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to deep-tissue massages, body wraps or body scrubs at Kaya
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, complimentary bicycles and a playground
  • Steps from Village Market and 15 minutes on foot from United Nations Office at Nairobi
  • Airport pick-up shuttle service available for a fee
Trademark Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4704 square feet (437 square metres) and includes conference space. A rooftop terrace, spa services, and an arcade/games room are also featured at the family-friendly Trademark Hotel. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Harvest – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; USD 25 for adults and USD 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Harvest

Things to do

  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Bicycle storage
  • Billiards/pool table
  • Books
  • Bowling alley
  • Children's club
  • Designer stores
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Outdoor pool
  • Playground
  • Shopping centre

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's games
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 16 meeting rooms
  • 4,704 square feet of conference space

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Fan
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: noon; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Trademark Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 13 for children
  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 10 (from 6 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Trademark Hotel Nairobi
Trademark Nairobi
Trademark Hotel Hotel
Trademark Hotel Nairobi
Trademark Hotel Hotel Nairobi

Trademark Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 226 out of 351 reviews
Rating 8 - Good. 84 out of 351 reviews
Rating 6 - Okay. 21 out of 351 reviews
Rating 4 - Poor. 12 out of 351 reviews
Rating 2 - Terrible. 8 out of 351 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Fawz

Stayed 1 night in Jan 2026

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service
Everything was good as alwys. the staff is ine reason to stay ther. But,this time it was a mayor problem, the phone in room 830 didnt work... Best Richard Ohlson
Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Amazing staff, great location.
Stayed 3 nights in Jan 2026

10/10 Excellent

Steven, West Vancouver

Stayed 1 night in Jan 2026

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean rooms, great location, secure, good amenities.
Stayed 4 nights in Jan 2026

6/10 Okay

ENIS

Stayed 2 nights in Jan 2026

10/10 Excellent

Rashid

Stayed 3 nights in Jan 2026

10/10 Excellent

Khaled

Stayed 2 nights in Jan 2026

10/10 Excellent

Jan

Stayed 1 night in Jan 2026

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room, excellent amenities and location to many shops and restaurants. Staff was always polite and wanting to help.
Stayed 5 nights in Jan 2026

8/10 Good

Brock

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms … nice bar/lounge on top floor.
Stayed 1 night in Jan 2026

10/10 Excellent

Merete Norheim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly and serviceminded staff. Nice rooms, a very good breakfast and a fantastic gym
Stayed 1 night in Dec 2025

8/10 Good

Parminder Kaur Tarsem Singh

Travelled with family
It’s a good hotel, can be cleaner
Stayed 1 night in Dec 2025

4/10 Poor

Eirik

Liked: Staff & service
Disliked: Cleanliness
The hotel is in a good location. The smaller rooms are made such that the shower is in the same room as the bedroom. While this might or might not be your preference, the problem is that when there is a bad smell from the drain (which was the case in our room) it seeps into the whole room. Not very comfortable, in other words.
Stayed 1 night in Dec 2025

10/10 Excellent

Hubert

Business traveller
Liked: Cleanliness, staff & service, amenities
It was my worst check-in ever due to some misunderstanding, confusion, and a hostile front desk woman. After 1.5 hours, a wonderful person sorted things out and checked me in. From there on it was a wonderful stay. All other staff (including guest relations managers) I encountered were friendly and warm.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ayushi

Stayed 1 night in Nov 2025

10/10 Excellent

Patricia

Stayed 13 nights in Nov 2025

10/10 Excellent

Jessica

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Thoughtful staff, great location, amazing restaurants. Would definitely stay again.
Stayed 2 nights in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
The staff was excellent
Stayed 2 nights in Nov 2025

4/10 Poor

A.

Business traveller
Disliked: Amenities
They switched me to a different hotel (supposedly an upgrade) without informing me. The "upgrade" room was in a sub-basement with no view, and I had to carry my bags up from the sub-basement up the stairs. The restaurants and bar were overpriced and had poor service.
Stayed 6 nights in Oct 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel when att3ndings meetings on the UN compound
Stayed 5 nights in Oct 2025

10/10 Excellent

Ebony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located inside the village market.
Stayed 3 nights in Oct 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic
Stayed 1 night in Oct 2025

8/10 Good

Manisha

Liked: Cleanliness
Na
Stayed 3 nights in Sep 2025

10/10 Excellent

Rajat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfor
Stayed 4 nights in Oct 2025