Totally fine property - Overzealous and sleazy management company
The room was fine. On the small side but no complaints.The issue is the management company (acting as the host). I stayed for just one night. Between booking and checkout I received 18 messages from the host. Only 6 were in response to messages I sent asking to clarify one of their many "policies". The messages totaled over 5,000 words. That's approximately 10 pages of a single spaced document with no white space.They wanted a copy of my CC (absolutely not!). They kept trying to extract additional fees, like to check-in/out for an hour early/late. Ridiculous fees to add a "mid-stay cleaning". I was only there for one night! There were probably a half dozen more opportunities to voluntarily or involuntarily provide them additional fees.They made insane checkout requests - wash the dishes without a sink, sponge, or dish rack, and take out the trash to an outside bin when the listing bills 90% of the price as cleaning fees.Overall it felt very scammy. The frequency of harassment was unsettling and made me fell anxious through the whole stay.
Staying here provided everything my partner and I needed for our weekend trip to Napa. We mostly just needed a home-base and didn't need any extra amenties and things but I wish we had tried out the pool! It was close to downtown and loved how close it was to our main winery we had planned, Del Dotto. I was able to run from this complex every morning. We also got breakfast at the Silverado Market which was convemient and had some great options for food and beverages. Overall, it was a great stay to pop in and out of all weekend!
This cottage located in the Silverado Resort is great! Very close to many wineries, downtown Napa, and more. The room is small, but was perfect for our busy schedule and not planning to spend much time aside from sleeping! Bed was comfortable and bathroom a good size. The communication with the property manager was so easy and they were so responsive to any questions.
It was close to a lot of really great places! Very clean and nice location. I always received a prompt response whenever I had any questions regarding the property.
I loved this place! The bed was so comfy, the unit was very clean, Nespresso machine, right by the golf course, and so close to my favorite restaurants and wineries. David provided us also new restaurant to try and I loved Farmstead!
This room is basically a hotel room and is not a condo. The quality of construction is poor:
- thin walls so you hear your neighbors,
- cheap pipes so you hear when you neighbors are taking a shower. Plus the pipes âwhineâ a little.
- we literally got locked in our room. The deadbolt got jammed, trapping us inside. I finally pried the deadbolt loose with a fork and escaped. If there had been a fire I would probably be dead.