ART HOTEL NARITA

3.0 star property

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2 restaurants, breakfast, lunch served; local and international cuisine
Public bath
2 restaurants, breakfast, lunch served; local and international cuisine
Lobby
Courtyard

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Kosuge 700, Narita, Chiba, 286-0127
  • Place, Omote-sandō
    ‪3 min drive‬
  • Place, Sakura-no-Yama Hill
    ‪6 min drive‬
  • Place, Naritasan Park
    ‪7 min drive‬
  • Airport, Tokyo (NRT-Narita Intl.)
    ‪11 min drive‬

Room options

Comfort Twin+Extra Bed (Non-smoking)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • Free Wi-Fi

Comfort Double (Non-smoking)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • Free Wi-Fi

Suite(Non-Smoking)

  • Sleeps 2
  • Free Wi-Fi

Deluxe Suite(Non-Smoking)

  • Sleeps 2
  • Free Wi-Fi

Deluxe Twin (Non-smoking)

  • Sleeps 2
  • Free Wi-Fi

Deluxe Double (Non-smoking)

  • Sleeps 2
  • Free Wi-Fi

Standard Twin (Non-smoking)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • Free Wi-Fi

Standard Double B (Non-smoking)

  • Sleeps 2
  • Free Wi-Fi

Comfort Twin (Non-smoking)

  • Sleeps 2
  • Free Wi-Fi

Superior Double (Non-smoking)

  • Sleeps 2
  • Free Wi-Fi

Superior Semi Double (Non-smoking)

  • Sleeps 3
  • Free Wi-Fi

Deluxe Twin+2Extra Beds(Non-smoking)

  • Sleeps 4
  • Free Wi-Fi

Garden Wing Twin (Non-smoking)

  • Sleeps 2
  • Free Wi-Fi

Garden Wing Twin+Extra Bed(Non-smoking)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • Free Wi-Fi

Family Room(Non-smoking)

  • Sleeps 3
  • Free Wi-Fi

Deluxe Twin+Extra Bed(Non-smoking)

  • Sleeps 4
  • Free Wi-Fi

Superior Semi Double (Non-smoking)

8.4 out of 10
Very good
(9 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

Superior Semi Double+Extra Bed (Non-smoking)

8.4 out of 10
Very good
(35 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

Standard DoubleA (Non-smoking)

7.0 out of 10
Good
(9 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Comfort Double (Non-smoking)

8.4 out of 10
Very good
(12 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Standard DoubleB (Non-smoking)

7.4 out of 10
Good
(22 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Superior Double (Non-smoking)

8.6 out of 10
Excellent
(17 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Deluxe Double (Non-smoking)

8.0 out of 10
Very good
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Standard Twin (Non-smoking)

7.6 out of 10
Good
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

Comfort Twin (Non-smoking)

8.0 out of 10
Very good
(21 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

Comfort Twin+Extra Bed (Non-smoking)

7.0 out of 10
Good
(13 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Large Single Beds
  • Free Wi-Fi

Deluxe Twin (Non-smoking)

9.0 out of 10
Wonderful
(8 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

Deluxe Twin+Extra Bed(Non-smoking)

  • 38 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Large Single Beds
  • Free Wi-Fi

Deluxe Twin+2Extra Beds(Non-smoking)

8.4 out of 10
Very good
(5 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Large Single Beds
  • Free Wi-Fi

Deluxe Triple (Non-smoking)

8.4 out of 10
Very good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Large Single Beds
  • Free Wi-Fi

Garden Double (Non-smoking)

7.4 out of 10
Good
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

Garden Twin (Non-smoking)

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

Garden Twin+Extra Bed(Non-smoking)

7.8 out of 10
Good
(10 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Murphy Bed
  • Free Wi-Fi

Suite(Non-Smoking)

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

Deluxe Suite(Non-Smoking)

9.0 out of 10
Wonderful
(2 reviews)
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

Universal Room(Non-Smoking)

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

Family Room(Non-Smoking)

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 2 Large Single Beds
  • Free Wi-Fi

Family Room+Extra Bed(Non-Smoking)

  • 32 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 Queen Bed and 3 Large Single Beds
  • Free Wi-Fi

No cleaning service Garden Double (Non-smoking)

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

No cleaning service Garden Twin (Non-smoking)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

No cleaning service Garden Twin+Extra Bed(Non-smoking)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Murphy Bed
  • Free Wi-Fi

No cleaning service Comfort Double (Non-smoking)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

No cleaning service Comfort Twin (Non-smoking)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

No cleaning service Comfort Twin+Extra Bed (Non-smoking)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Murphy Bed
  • Free Wi-Fi

No cleaning service Suite(Non-Smoking)

  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

No cleaning service Superior Semi Double (Non-smoking)

  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

No cleaning service Superior Double (Non-smoking)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

No cleaning service Standard DoubleA (Non-smoking)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

No cleaning service Standard DoubleB (Non-smoking)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

No cleaning service Standard Twin (Non-smoking)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

No cleaning service Deluxe Suite(Non-Smoking)

  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

No cleaning service Deluxe Double (Non-smoking)

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

No cleaning service Deluxe Twin (Non-smoking)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

No cleaning service Deluxe Twin+Extra Bed(Non-smoking)

  • Sleeps 5
  • 2 Large Single Beds and 1 Single Murphy Bed
  • Free Wi-Fi

No cleaning service Deluxe Twin+2Extra Beds(Non-smoking)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Large Single Beds and 2 Single Murphy Beds
  • Free Wi-Fi

No cleaning service Deluxe Triple (Non-smoking)

  • 1 bedroom
  • Sleeps 6
  • 3 Large Single Beds
  • Free Wi-Fi

No cleaning service Family Room(Non-Smoking)

  • Sleeps 6
  • 1 Queen Bed and 2 Large Single Beds
  • Free Wi-Fi

No cleaning service Family Room+Extra Bed(Non-Smoking)

  • Sleeps 7
  • 1 Queen Bed, 2 Large Single Beds and 1 Single Murphy Bed
  • Free Wi-Fi

No cleaning service Universal Room(Non-Smoking)

  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

No cleaning service Superior Semi Double+Extra Bed (Non-smoking)

  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Single Murphy Bed
  • Free Wi-Fi

Room Selected at Check-In - Late Check-In 18PM - Non-Smoking

  • 16 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Family Room+Extra Bed(Non-Smoking)

  • Sleeps 4
  • Free Wi-Fi

Universal Room(Non-Smoking)

  • Sleeps 2
  • Free Wi-Fi

Garden Wing Double (Non-smoking)

  • Sleeps 2
  • Free Wi-Fi

Superior Semi-Double Room With Extra Bed-Non-Smoking

  • Sleeps 3
  • Free Wi-Fi

Standard Double A (Non-smoking)

  • Sleeps 2
  • Free Wi-Fi

Deluxe Triple (Non-smoking)

  • Sleeps 3
  • Free Wi-Fi

Similar properties

About this property

ART HOTEL NARITA

This hotel features 2 restaurants, a full-service spa and a fitness centre. Free WiFi in public areas, a free airport shuttle and free train station pick-up are also provided. Other amenities include self parking, a microwave in a common area and conference space. Housekeeping is available on request.
ART HOTEL NARITA offers 489 air-conditioned accommodations with coffee/tea makers and free toiletries. Televisions come with premium digital channels.

Bathrooms include a combined bath/shower unit and toilets with an electronic bidet. This Narita hotel provides complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with hot springs/mineral springs and a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from noon to 11:00 PM. There are 2 indoor hot springs and 2 outdoor hot springs open between noon and 11:00 PM. The temperature in the hot springs is set to 108°F.

Our customers tell us that they can't get enough of the breakfast at ART HOTEL NARITA. During your stay, you'll be within walking distance of Omote-sandō. Enjoy features like free WiFi in public areas, a free round-trip airport shuttle and free train pick-up service.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes hot springs and a gym
  • Guests have great things to say about the value of their stay and the helpful staff
  • Just a 2-minute drive from Omote-sandō and a few minutes from Sakura-no-Yama Hill
  • Free airport, train station pick-up and train station drop-off shuttle service
There are 2 restaurants on site, along with a nearby corner/local shop. A computer station is on site and WiFi is free in public spaces. ART HOTEL NARITA offers its guests a full-service spa, hot springs, and a fitness centre. Event space at this hotel measures 8611 square feet (800 square metres) and includes conference space. A roundtrip airport shuttle at scheduled times, A train station pick-up shuttle and A train station drop-off shuttle are free. A vending machine, multilingual staff, and a garden are also featured at ART HOTEL NARITA. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Narita hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Soh – This restaurant serves lunch and dinner.
NARITA BOLD KITCHEN – This buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:00 AM to 11:00 PM at scheduled times
  • Free train station pick-up shuttle from 7:00 AM to 11:00 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Parking on site (JPY 300 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,750 for adults and JPY 1,210 for children
  • 2 restaurants

Restaurants on site

  • NARITA BOLD KITCHEN
  • Soh

Things to do

  • 4 indoor/outdoor hot springs
  • Full-service spa
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 8,611 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 2 indoor hot springs
  • 2 outdoor hot springs
  • 4 indoor/outdoor hot springs
  • Hot springs open from noon - 11:00 PM
  • Hot springs water temperature - 42 ºC
  • Public bath open from noon - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 26-inch TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in and check-out times vary according to the room booked. Rooms titled Late Check-in and Early Check-out allow for check-in at 9 PM and check-out at 6 AM. For other room types, check-in starts at 3 PM and check-out is 11 AM.
Shuttle buses to/from Narita International Airport (NRT) and JR Narita train station have occupancy limits. Guests may have to wait 30 minutes to an hour to board when buses are full. Groups of 10 or more people cannot be accommodated on the same bus.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2750 for adults and from JPY 1210 for children
  • Self-parking fee: JPY 300.00 per day
  • Spa fee: JPY 700 per person per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
ART HOTEL NARITA offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
For the comfort of guests using the public bath, this property does not permit children who wear nappies to use the facilities at any time.
This property charges a facility fee to access the spa area, equipped with indoor and outdoor mineral springs. The fee is charged per person, per use.

We should mention

  • Hot springs access available from noon to 11:00 PM.
  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Narita View
Narita View
Narita View Hotel

ART HOTEL NARITA Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 865 out of 1942 reviews
Rating 8 - Good. 499 out of 1942 reviews
Rating 6 - Okay. 294 out of 1942 reviews
Rating 4 - Poor. 165 out of 1942 reviews
Rating 2 - Terrible. 119 out of 1942 reviews

7.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Ali

Liked: Cleanliness, amenities, property conditions & facilities
I'm very pleased of staying in this hotel. I would give 5 stars, but the negative comments of others are true (old furniture at least at the rooms and stained carpets at least on the way to my room 4th floor). I went once to the 11th floor as there is a bar there and it seems a completely different decoration and higher level of luxury (dark and shiny colors). I couldn't enter at the bar as it was too early, but just by getting out of the elevator, it was like a different hotel. Anyway, the price, service, amenities, extras, for what I got were just great! The room I stayed in had what I needed (except maybe for a microwave) but there was 2 available close to the reception. The exterior, reception and lounges are really good! I particularly appreciated the shuttles (town and airport) as there where available almost each hour. Also, every time I interacted with the reception employees, each time they solved my questions or demands. I only went once to the restaurant (breakfast) and I wish I tried for lunch and used the service more times. The onsen was good and with a second entry included for the next morning. I already said it, but I want to insist that the price was really good! I paid for 9 days, what I would paid for 2 or maybe 3 days almost anywhere else! So, in general great place to stay.
Stayed 9 nights in Jan 2026

10/10 Excellent

Stephen

Great onsen
Stayed 1 night in Jan 2026

10/10 Excellent

Chiaki

Liked: Cleanliness, staff & service, amenities
Convenient free shuttle from and back to NRT. ONSEN!!!! And the breakfast buffet is awesome!
Stayed 1 night in Jan 2026

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service
We enjoy the Onsen
Stayed 1 night in Jan 2026

8/10 Good

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room and hotel (apart from lobby etc) was extremely outdated, however the bed was extremely comfortable and had best sleep of the trip. Decent sized room for family of 4 and very affordable accommodation option before flying out. Shuttle to and from airport was convenient.
Stayed 1 night in Jan 2026

10/10 Excellent

Victor

Stayed 1 night in Jan 2026

10/10 Excellent

Leigh Anne

Travelled with partner
Liked: Cleanliness, amenities
The Onsen, the Garden, the Shuttle buses, and the service.
Stayed 1 night in Jan 2026

10/10 Excellent

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Nice garden
Stayed 1 night in Jan 2026

10/10 Excellent

Leigh Anne

Liked: Cleanliness, amenities
Great service and had the basics for what we needed before a flight.
Stayed 1 night in Jan 2026

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Had a nice stay here, for the price it probably can’t be beat! The Onsen in the hotel was an awesome addition! Breakfast buffet superb!
Stayed 1 night in Jan 2026

10/10 Excellent

Aurelia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious so many options and all farm fresh. The rooms were a little dated but comfortable. The airport shuttle was so useful for the luggage, very convenient. And everyone at the hotel was so respectful, kind and helpful. Because of Jet lag we missed the opportunity to use the onsen but the did look nice.
Stayed 1 night in Jan 2026

2/10 Terrible

Karla

Stayed 1 night in Nov 2025

8/10 Good

Natali

Stayed 1 night in Oct 2025

6/10 Okay

Barbara

Travelled with family
It was fine for an airport hotel.
Stayed 1 night in Jan 2026

10/10 Excellent

Jung Soo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

neriza

Stayed 1 night in Jan 2026

10/10 Excellent

boru

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2026

8/10 Good

Hiromi

Liked: Cleanliness, staff & service, amenities
It was over all good stay. But to use Onsen facility, you have to pay extra. So don’t expect it to be included in the price.
Stayed 1 night in Jan 2026

10/10 Excellent

Marife, Calgary

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean! Staff were amazing.. I would comeback again in the future!!!
Stayed 1 night in Jan 2026

2/10 Terrible

Mary Jane

Disliked: Cleanliness, property conditions & facilities
The wing/room we were assigned to was very old, shabby and desperately in need of renovation. Bed is uncomfortable to sleep in. Ended up leaving early at 5 am because I can't stand to stay in the room further. The pictures in the website is totally different from the actual room/wing we stayed at. The only good thing and I appreciate is, the service bus from and to the airport.
Stayed 1 night in Jan 2026

4/10 Poor

Samuel, Richmond

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel lobby is fancy but the room is terrible, very deceiving. The room smells mossy especially in the bathroom is broken. Bathtub, water faucet and toilet seats are broken. The room is not clean. It’s good we stayed only for one night. Not recommended and not coming back.
Stayed 1 night in Jan 2026

10/10 Excellent

Stephen

Stayed 1 night in Jan 2026

8/10 Good

Timothy

Stayed 1 night in Jan 2026

10/10 Excellent

ZHILIN

Liked: Cleanliness, amenities, property conditions & facilities
I like the breakfast.
Stayed 1 night in Jan 2026

6/10 Okay

stephanie

Liked: Cleanliness
Our room was so hot. We called and changed to another but still hot. Staff are friendly.
Stayed 1 night in Jan 2026