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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property

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Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Coffee/tea maker
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Free daily self-service breakfast
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
3501 Mallory Lane, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪2 min drive‬
  • Place, The Factory
    ‪6 min drive‬
  • Place, Franklin Theatre
    ‪7 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

9.2 out of 10
Wonderful
(10 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

9.8 out of 10
Exceptional
(11 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, Multiple Beds

9.6 out of 10
Exceptional
(89 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(31 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(75 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(8 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(25 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

8.4 out of 10
Very good
(5 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

8.8 out of 10
Excellent
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby

Hyatt Place Nashville/Franklin/Cool Springs

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,029 reviews
The price is CHF 91
includes taxes & fees
5 Oct - 6 Oct
Hyatt Place Nashville/Franklin/Cool Springs

About this property

Hyatt House Nashville/Franklin/Cool Springs

Art Deco hotel with free breakfast and 24-hour business centre
An indoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business centre and a business centre.
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and a hairdryer. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us that they can't get enough of the free breakfast at Hyatt House Nashville/Franklin/Cool Springs. During your stay, you'll be within walking distance of CoolSprings Galleria. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests really like the accommodation for the spaciousness and cleanliness
  • 13 minutes on foot from Aspen Grove Park and a 3-minute drive from CoolSprings Galleria
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, a meeting room, and coworking spaces. An indoor pool, a vending machine, and tour/ticket assistance are also featured at the business-friendly Hyatt House Nashville/Franklin/Cool Springs. Free self parking is available.

This Art Deco Franklin hotel is smoke free.

Guests are served a free self-service breakfast on weekdays from 6:30 AM to 8:30 AM.
Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Art Deco architecture
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Hyatt House Nashville/Franklin/Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 787 out of 1011 reviews
Rating 8 - Good. 133 out of 1011 reviews
Rating 6 - Okay. 39 out of 1011 reviews
Rating 4 - Poor. 15 out of 1011 reviews
Rating 2 - Terrible. 37 out of 1011 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Jun 2025

2/10 Terrible

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Manuel

Liked: Cleanliness, property conditions & facilities
Goog
Stayed 1 night in Jun 2025

10/10 Excellent

Lita

Liked: Cleanliness, amenities, property conditions & facilities
Love this place! It’s our go-to place to stay. We’ve been there 3 times in less than 5 months.
Stayed 4 nights in May 2025

2/10 Terrible

Erik

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I left items in my room when I checked out. The staff at the hotel have refused to return the items, or even address the situation. Lacey the lost and found manager seemed to give me a “too bad” attitude, and refuses to return my calls.
Stayed 3 nights in Jun 2025

8/10 Good

Jeritt

Stayed 3 nights in May 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great. It’s always a plus having a small kitchenette. Central location to all things in Franklin and surrounding areas.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sydney

Stayed 2 nights in Jun 2025

10/10 Excellent

James

Stayed 1 night in Jun 2025

10/10 Excellent

Touy

Great room and location
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I would highly recommend
Stayed 1 night in Jun 2025

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The price was great for the room. We love the kickback hr
Stayed 3 nights in Jun 2025

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jackie, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and very friendly, professional staff. We will definitely stay there again.
Stayed 2 nights in May 2025

10/10 Excellent

Kevin

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room and friendly staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall, the property was clean and the staff efficient and helpful. However, the room itself was shabby, the bed was rock-hard and I had to hunt for simple amenities such as a water glass.
Stayed 1 night in Jun 2025

10/10 Excellent

Regenia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Jerrell, Spring

Stayed 4 nights in May 2025

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly friendly, and we were impressed with the overall cleanliness. The hotel has a lovely outdoor patio area as well. Wonderful stay, and we will return!
Stayed 2 nights in Jun 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The entire property was very clean, everyone was very friendly and attentive.
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to have refrigerator in room.
Stayed 1 night in May 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room, staff and free breakfast. Only complaint was that the hot food was barely warm.
Stayed 2 nights in May 2025