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Grand Mercure Nasu Highlands Resort & Spa

Property class: 4

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Photo gallery for Grand Mercure Nasu Highlands Resort & Spa

Spa
Exterior
Iron/ironing board, free WiFi
Exterior
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
4449-2 Takakuhei, Nasu, Tochigi-ken, 325-0302
  • Place, Nasu Rindo Lake
    ‪11 min walk‬
  • Place, Nasu Rindo Lake View
    ‪12 min walk‬
  • Place, Nasu Trick Art Museum
    ‪18 min walk‬
  • Airport, Fukushima (FKS)
    ‪63 min drive‬

Room options

View all photos for Classic Room (Japanese Style)

Classic Room (Japanese Style) | Iron/ironing board, free WiFi

Classic Room (Japanese Style)

7.4 out of 10
Good
(17 reviews)
  • 36 sq m
  • Sleeps 7
  • 4 Single Futons

View all photos for Classic Twin Room

Classic Twin Room | Iron/ironing board, free WiFi

Classic Twin Room

7.6 out of 10
Good
(14 reviews)
  • 36 sq m
  • Sleeps 8
  • 2 Single Beds

View all photos for Superior Twin Room

Superior Twin Room | Iron/ironing board, free WiFi

Superior Twin Room

8.8 out of 10
Excellent
(11 reviews)
  • 36 sq m
  • Sleeps 8
  • 2 Single Beds

View all photos for Classic Twin Room (Japanese-Western Style)

Classic Twin Room (Japanese-Western Style) | Iron/ironing board, free WiFi

Classic Twin Room (Japanese-Western Style)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 10
  • 4 Single Beds

View all photos for Classic Deluxe Suite

Classic Deluxe Suite | Iron/ironing board, free WiFi

Classic Deluxe Suite

  • Sleeps 8
  • 4 Single Beds

Room, Multiple Beds

  • Sleeps 7
  • 4 Single Beds

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About this property

Grand Mercure Nasu Highlands Resort & Spa

A restaurant, a sauna and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space and a children's pool are on-site. Housekeeping is available on request.
Grand Mercure Nasu Highlands Resort & Spa offers 189 accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries. This Nasu hotel provides complimentary wireless Internet access. Housekeeping is offered on request and an iron/ironing board can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
During your stay at Grand Mercure Nasu Highlands Resort & Spa, you'll be within walking distance of Nasu Rindo Lake. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at Le　SENSORIEL, a buffet restaurant that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include 6 meeting rooms, conference space and laundry facilities
  • On-site recreation includes hot springs, a sauna and a playground
  • Just a 2-minute drive from Nasu Rindo Lake and 9 minutes from Nasu Safari Park
Some rates at Grand Mercure Nasu Highlands Resort & Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

There's a restaurant on site, as well as a coffee shop/cafe. Public spaces have free WiFi. Grand Mercure Nasu Highlands Resort & Spa offers its guests hot springs, a sauna, and a seasonal outdoor pool. There are 6 meeting rooms available. A children's pool, a vending machine, and an arcade/games room are also featured at the family-friendly Grand Mercure Nasu Highlands Resort & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Nasu hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:30 AM.
Le　SENSORIEL – This buffet restaurant specialises in local and international cuisine and serves breakfast and dinner.

All-inclusive details

All-inclusive room rates at Grand Mercure Nasu Highlands Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,960 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Le　SENSORIEL

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping on request

Business services

  • 6 meeting rooms
  • Conference space

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Mini-fridge

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3960 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 7 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • The seasonal pool will open in July and close in August.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Rindoko Royal Hotel Nasu
Rindoko Royal Hotel
Rindoko Royal Nasu
Rindoko Royal
Rindoko Royal Hotel Japan/Nasu-Gun
Royal NASU
Royal Hotel Nasu Japan/Nasu-Gun
Royal Hotel NASU
Mercure Nasu Highlands & Nasu
Grand Mercure Nasu Highlands Resort & Spa Nasu
Grand Mercure Nasu Highlands Resort & Spa Hotel
Grand Mercure Nasu Highlands Resort & Spa Hotel Nasu

Grand Mercure Nasu Highlands Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 184 out of 433 reviews
Rating 8 - Good. 169 out of 433 reviews
Rating 6 - Okay. 54 out of 433 reviews
Rating 4 - Poor. 18 out of 433 reviews
Rating 2 - Terrible. 8 out of 433 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities
Great service, clean and friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quite remote and you need a car to get around Nasu as there is nothing in walking distance, however snacks and drinks were complimentary each day at set hours, mineral outdoor onsen/spar was perfect and staff were amazing. Airconditioning was disappointing as it was preset with the main hotel and could not change temperature only adjust fan. Views were amazing from the restaurant and breakfast bar. Many young children when we stayed as the hotel focuses on kids with indoor and outdoor playground. Overall very nice hotel with amazing staff and great place to base yourself and explore Nasu with a car.
Stayed 4 nights in Oct 2025

10/10 Excellent

Rie

Stayed 1 night in Jul 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

We have an amazing time! From the check in to the arrival celebration. The rooms were amazing and so large! The onsen was very family friendly. Play spaces indoor and out were outstanding. Breakfast left us speechless. Our only regret is not getting dinner. Such an amazing experience
Stayed 1 night in Jul 2025

10/10 Excellent

SAYURI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Serene child friendly
Stayed 1 night in Oct 2024

10/10 Excellent

Ya Qi Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious rooms, friendly and helpful service, clean and relaxing onsen. Best bonus is free flow drinks (soft drinks, coffee and lots of alcohol) and snacks in the afternoons and nights!
Stayed 2 nights in Aug 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family-friendly!

This is probably the most family-friendly hotel I’ve ever stayed at. Many young couples with babies; tons of kids up to about 7 years old. They have lots of toys, books (in Japanese), and even special suites for those ages.
Stayed 1 night in Aug 2020

10/10 Excellent

yujiro

Liked: Cleanliness, staff & service, amenities
お値段以上の満足です
Stayed 1 night in Jan 2026

10/10 Excellent

Ai

Stayed 1 night in Jan 2026

10/10 Excellent

Nobuhiro

Stayed 1 night in Dec 2025

8/10 Good

Miyuki

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
料理も美味しくとても快適に過ごせました。
Stayed 1 night in Dec 2025

10/10 Excellent

????

Travelled with family and small children
Liked: Amenities, property conditions & facilities
家族5人で和室に宿泊しました。 カーテンに虫の死骸とカメムシに遭遇したのはマイナス点でしたが景色は絶景でした。 ラウンジの無料ドリンクとナッツ類でまったり時間を過ごして温泉と朝食バイキングでも癒されました。 設備やサービス、接客は大満足でした。 また同じ施設に宿泊したいですが和室ではなく洋室がいいと思いました。
Stayed 1 night in Dec 2025

6/10 Okay

SOUYA

Stayed 1 night in Dec 2025

8/10 Good

Masaki

Stayed 1 night in Dec 2025

10/10 Excellent

Yuta

Stayed 1 night in Nov 2025

2/10 Terrible

YOSHIMI

Stayed 1 night in Nov 2025

8/10 Good

Tomohito

Stayed 1 night in Nov 2025

10/10 Excellent

Takayuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ご飯が美味しい
Stayed 1 night in Oct 2025

10/10 Excellent

祐希

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
今回2回目の宿泊をさせてもらいました♪ 子供はもちろん、大人も楽しめる施設で最高に楽しい２日間を遅れました♪お友達ファミリーも誘い、大満足してました✨15時からのドリンクも13時30分から空けてくださって、たくさん飲めてたくさんお菓子が食べれました♪お部屋も、フロントも、すべてが清潔で快適に過ごせました♪ 今度は八ヶ岳なグランドメルキュールに行く予定です♪
Stayed 1 night in Oct 2025

4/10 Poor

??

Disliked: Cleanliness, amenities, property conditions & facilities
和室は古くて汚い、トイレとお風呂もユニットだし、写真には載ってなかったし想像より古くてビックリした。その他の大浴場や、一回ロビーなどはとても綺麗でした。だからこそ部屋の古さが、、部屋にカメムシもいて2匹も退治しました、、
Stayed 1 night in Oct 2025

10/10 Excellent

Akio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

ASAKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

SIRITHIDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first read the reviews, I was reluctant to book this hotel. But I saw some recent photos that the hotel has been renovated. Everything provided was very professional and clean. The queue management at the restaurant for both breakfast and dinner was very efficient. Free-flow alcohol beverages was a plus.
Stayed 3 nights in Oct 2025

8/10 Good

沙織

Travelled with family and small children
Liked: Cleanliness, staff & service
オールインクルーシブでご飯のときもそれ以外の夕方から夜にかけてもラウンジがお酒とおつまみがいただけるのが嬉しいです。 大浴場は広いけど、温泉は露天風呂だけみたいなのが残念です。
Stayed 2 nights in Oct 2025