6/10 Satisfaisant
Rachel C.
19 févr. 2024
No communication
The check in/check out process was terrible. We had to wait til day of to see if we could get an early check in; I called a few times about it and at first was told we should be able to but then was told it wasn't clean and they would get back to me. I was also only able to get in touch with an agency overseeing the property and not the actual property manager. I never heard back so we just went to the property to see if we could drop our bags but had to wait about 2 hours to get into the room. This was 12-12:30 and normal check in was 4:00. The room was not clean when we got in to drop our bags so we waited around for someone to come and clean the room but 4:00 came and went and no one came. I called to complain and then I finally heard from the actual property manager. She was very nice and did try to fix the situation; she said we could stay in a different clean room for the night and someone would come first thing in the morning to clean our room. But we never got a code for the other room so had to stay the night in the dirty room. Then housekeeping only came to clean the room the next day at 11-11:30 after we already wanted to shower and go to breakfast. After they actually cleaned they did a good job and the room was nice and in a good location. Then we were offered a late checkout at 1:00 at the end of our stay to compensate for the issues with check-in. But we went to brunch that day and came back around 12:00 but our code no longer worked and we had to call again.
Rachel C.
Séjour de 6 nuits en février 2024