Sheraton New Orleans Hotel

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Dates

December 2025

January 2026

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Suite, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, in-room safe

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Room service
Bar
Pool

Explore the area

500 Canal St, New Orleans, LA, 70130

Place, Canal Street
‪1 min walk‬
Place, Bourbon Street
‪3 min walk‬
Place, Caesars New Orleans Casino
‪7 min walk‬
Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
‪20 min drive‬

Room options

Traditional Room, 1 King Bed

Wonderful

32 sq m
City view
Sleeps 3
1 King Bed

Traditional Room, 2 Double Beds

Excellent

32 sq m
City view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, City View

Wonderful

32 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, City View

Excellent

32 sq m
City view
Sleeps 4
2 Double Beds

Club Room, 1 King Bed

Very good

32 sq m
City view
Sleeps 3
1 King Bed

Club Room, 2 Double Beds

Very good

32 sq m
City view
Sleeps 4
2 Double Beds

Executive Suite, 1 King Bed with Sofa bed

Exceptional

39 sq m
1 bedroom
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Executive Suite, 1 King Bed with Sofa bed

39 sq m
1 bedroom
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Club Suite, 1 Bedroom

62 sq m
1 bedroom
City view
Sleeps 3
1 Double Bed

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

32 sq m
City view
Sleeps 4
2 Double Beds

Traditional Room, 2 Double Beds (Hearing Accessible)

Good

32 sq m
City view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Wonderful

32 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Exceptional

32 sq m
City view
Sleeps 4
2 Double Beds

Traditional Room, 1 King Bed (Hearing Accessible)

Very good

32 sq m
City view
Sleeps 3
1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Exceptional

32 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Exceptional

32 sq m
City view
Sleeps 4
2 Double Beds

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Exceptional

32 sq m
City view
Sleeps 3
1 King Bed

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Wonderful

32 sq m
City view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

32 sq m
City view
Sleeps 3
1 King Bed

Similar properties

Pool
Free WiFi
Restaurant
Air conditioning

includes taxes & fees

24 Dec - 25 Dec

About this property

Sheraton New Orleans Hotel

Hotel with an outdoor pool, steps from Canal Street

An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and valet parking. Housekeeping is available on request.

Sheraton New Orleans Hotel offers 1110 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Sheraton New Orleans Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Canal Street. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.

Free Wi-Fi in some public areas
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
Full breakfast served daily for a fee
WiFi and wired Internet for a fee
Valet parking and self-parking available for a fee
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge and tour or ticket assistance
On-site recreation includes a 24-hour gym
Guests have great things to say about the helpful staff and the location
Steps from Canal Street and 4 minutes on foot from Bourbon Street
Dogs welcome for a fee (restrictions apply)

Sheraton New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 60 meeting rooms, and limo/town car service. Event space at this hotel measures 105996 square feet (9847 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sheraton New Orleans Hotel. For a fee, parking is available.

This 4-star New Orleans hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11:00 AM.

Roux Bistro – This bistro serves breakfast and lunch.

Pelican Bar – This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Starbucks Coffee – This coffee shop serves breakfast, lunch and light fare. Open daily.

Room service (during limited hours) is available.

Property amenities

Internet

Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Height restrictions apply for on-site parking
Limo/town car service
Parking on site (USD 42 per night)
Valet parking on site (USD 52 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Restaurants on site

Pelican Bar
Roux Bistro
Starbucks Coffee

Things to do

24-hour gym
Outdoor pool
Shopping
TV in common areas

Family friendly

In-room cot
Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

105,996 square feet of conference space
60 meeting rooms
Business centre
Computer station

Outdoors

Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Height-adjustable showerhead
Lever door handles
Lift
Low-height door lock
Low-height view port in door
Transfer shower
Valet for wheelchair-equipped vehicles
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

1 building
100% renewable energy
49 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1982
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Down comforter
Free cot
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

32-inch LCD TV with premium cable channels
Pay films

Food and drink

Coffee/tea maker
Free bottled water
Limited room service

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: USD 75 per accommodation, per stay
Only dogs are allowed
Maximum 1 (weight limit: 88 lb per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Destination fee: USD 28.75 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: from approximately USD 24 per person
Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
Fee for in-room wired Internet: USD 16.95 per day (rates may vary)
Self-parking fee: USD 42 per night
Valet parking fee: USD 52 per night (in/out privileges)
Pet fee: USD 75 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Orleans Sheraton

Hotel Sheraton New Orleans

New Orleans Hotel Sheraton

New Orleans Sheraton

New Orleans Sheraton Hotel

Sheraton Hotel New Orleans

Sheraton New Orleans

Sheraton New Orleans Hotel

Sheraton New Orleans Hotel New Orleans

Sheraton Orleans Hotel Orleans

Sheraton New Orleans Hotel Hotel

Sheraton New Orleans Hotel New Orleans

Sheraton New Orleans Hotel Hotel New Orleans

Sheraton New Orleans Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

toyia

12 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2025

8/10 Good

Kimberly

Travelled with family

12 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The view from the room was nice, it was convenient, the bar area/lobby was really fun! I didn’t like being locked out of my room for over 30 minutes (after driving for hours to New Orleans in the rain) due to dead battery on the door after I placed my luggage with the bellman. I believe a better process in place could prevent that, like a low battery warning!

Stayed 2 nights in Aug 2025

6/10 Okay

Nichole

Travelled with family

10 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was nice but I ended up with questionable extra charges that I don't understand on my credit card. I paid for everything up front and then they said I would have an extra $25 a room at the hotel and somehow I wound up with quite a few extra charges I don't understand.

Stayed 1 night in Aug 2025

4/10 Poor

Portia

10 Sept 2025

The extra fees. Be careful if you drive because you will end up paying an additional $52.00 a night to park plus $25.00 a night destin fee. The original price was $458.00 at the end our total price was $714.00. Do your research.

Stayed 3 nights in Aug 2025

10/10 Excellent

Keiyunna

9 Sept 2025

Stayed 2 nights in Sep 2025

8/10 Good

Reginald

8 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2025

10/10 Excellent

Christopher

7 Sept 2025

Stayed 2 nights in Sep 2025

10/10 Excellent

Amelia

6 Sept 2025

Stayed 1 night in Aug 2025

8/10 Good

Dino, Upper Marlboro

Travelled with group

6 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms were clean. The bed was comfortable. The only issue I encountered was a slow draining tub. The front desk was notified and maintenance quickly fixed the problem!

Stayed 3 nights in Aug 2025

10/10 Excellent

christopher, Watauga

Travelled with group

6 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property. Convenient to the Quarter and very walkable to quite a bit. Staff was most excellent and friendly. It’s a safe place to stay. I felt very comfortable and confident in the common areas and the gym is amazing!!!!

Stayed 3 nights in Aug 2025

10/10 Excellent

Jose Luis

5 Sept 2025

Liked: Staff & service, property conditions & facilities

Good evriting

Stayed 1 night in Sep 2025

10/10 Excellent

Jaspal

Travelled with family

5 Sept 2025

Liked: Cleanliness, staff & service

Disliked: Room comfort

All's well that ends well

The hotel was great! The only issue was, our ac wasn't working properly. We called the front desk know and they assured us that someone was coming to fix it. Unfortunately no one came. We then told the cleaning staff and we actually heard them pass the message on, and still no one came. When we checked out, I told the gentleman at the front desk. He deeply apologized, and properly compensated me. I would definitely go back.

Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

5 Sept 2025

Liked: Staff & service

Disliked: Property conditions & facilities

At Check Out My $15.00 Meal Credit Was Not Applied To Charges Totaling $70.00. I Called The Creditcard Company To File A Dispute..

Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Travelled with family, Travelled with partner, Travelled with group

5 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The lobby was great and the bar area had a dj. After we settled in our room we came down to have a drink and just relax after our journey. We reserved a king delux room that was smaller than we imagined, but the floor to ceiling windows made for an incredible view of the city scape.

Stayed 2 nights in Aug 2025

10/10 Excellent

Ray

4 Sept 2025

Stayed 4 nights in Jun 2025

10/10 Excellent

Kaeley

4 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2025

4/10 Poor

Rodrigo

Travelled with partner

4 Sept 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

We stayed 9/1/25 - 9/4/25. On the second day of our stays we had no water in the room. I called for maintenance who informed me that they were working on regulating the water temp. When we were leaving the lobby that day to go explore, a terrible plumbing stench filled the entire lobby. The lobby bar was enclosed in plastic the next two days and we had to succumb to the smell each time we entered and exited the lobby. One day we were informed that there would be no water to the rooms from 10am to 3pm the following day. I understand issues happen, but no apologies from anyone for the terrible smell our entire stay.

Stayed 3 nights in Sep 2025

8/10 Good

Simone

Travelled with partner

4 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We really enjoyed our stay at the Sheraton! It was our first time and we would definitely book again! The staff was great, we didn’t have any issues. Our rooms were relatively quiet, we didn’t hear too much noise around us. I enjoyed the pool and can’t wait to go back again! Parking is $52 a day but that was the be expected.

Stayed 2 nights in Aug 2025

10/10 Excellent

Enrique

4 Sept 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Aug 2025

10/10 Excellent

Flora

Travelled with partner

2 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loves the staff very friendly and rooms were clean

Stayed 3 nights in Aug 2025

10/10 Excellent

Marcus

2 Sept 2025

Stayed 3 nights in Aug 2025

8/10 Good

Tanya

2 Sept 2025

Stayed 2 nights in Aug 2025

8/10 Good

Andrea

Travelled with group

2 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and very nice perks

Stayed 2 nights in Aug 2025

8/10 Good

Linda

Travelled with group

1 Sept 2025

Liked: Amenities, property conditions & facilities

Pool was smaller than expected. Concierge was excellent!! Rooms could have been vacuumed and dusted a little more.

Stayed 5 nights in Aug 2025

10/10 Excellent

jacqueline

1 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel

Stayed 2 nights in Aug 2025

Sheraton New Orleans Hotel

Choose dates to view prices

Photo gallery for Sheraton New Orleans Hotel

Reviews

Popular amenities

Explore the area

Room options

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Traditional Room, 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

View all photos for Deluxe Room, 2 Double Beds, City View

Deluxe Room, 2 Double Beds, City View

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed

View all photos for Club Room, 2 Double Beds

Club Room, 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

Traditional Room, 2 Double Beds (Hearing Accessible)

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Traditional Room, 1 King Bed (Hearing Accessible)

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

Similar properties

New Orleans Marriott

About this property

Sheraton New Orleans Hotel

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know