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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
Exterior
Lobby sitting area
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for King Room

King Room | View from room

King Room

9.0 out of 10
Wonderful
(358 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Room - City View

King Room - City View | Premium bedding, pillow-top beds, in-room safe, desk

King Room - City View

9.0 out of 10
Wonderful
(64 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM New York Times Square

Hotel with a restaurant, steps from Broadway
This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar in shower (86 centimetre high)
  • Grab bar near toilet (86 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Raised toilet seat (46 centimetre high)
  • Roll-in shower (91 centimetre wide)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1327 out of 1773 reviews
Rating 8 - Good. 309 out of 1773 reviews
Rating 6 - Okay. 75 out of 1773 reviews
Rating 4 - Poor. 37 out of 1773 reviews
Rating 2 - Terrible. 25 out of 1773 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommended

We are fans of CitizenM having stayed at several of their properties. They are all exceptionally well-run with excellent staffs. If you want something different from the tired chain hotels, give them a try. The NYC Times Square Hotel is a well-located quiet oasis in a busy area.
Stayed 2 nights in Jun 2025

2/10 Terrible

Lilian

No hot water to take a shower this morning! Only ONE elevator worked yesterday. Horrible stay!
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Vaishali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of the property. So easy to access various subway lines. The lobby was eclectic and we really enjoyed the vibe. The staff were super helpful. Also enjoyed the rooftop bar. Appreciated that the staff did not push for a purchase, but allowed us to relax and then order a drink at our leisure. Given that it is in NYC, a small space is to be expected. Our room was very very tight but done in a thoughtful way. There was a drawer under the bed to store my bag and clothes. The shower was walled with frosted glass...that would be my only recommendation to them...offer some degree of privacy. I was staying with my daughter and we made an arrangement amongst ourselves to ensure that both people had privacy when using the bathroom. For the price, I would expect a little better. Otherwise, I loved everything about this place.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ergun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing else
Stayed 5 nights in Jun 2025

10/10 Excellent

Brodrick

Liked: Cleanliness, amenities, property conditions & facilities
It was awesome in every way! Clean, very nice staff, will 100% come back and stay
Stayed 1 night in Jun 2025

10/10 Excellent

ramses

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Un buen lugar en el centro de Time Square. Cerca d estaciones del metro q van directo a JFk, up and down manhattan
Stayed 1 night in Jun 2025

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
AMAZING!! Great location. Comfy bed and pillows. Staff, super amazing!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

gina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing we were here last year same time and staff remembered us. Love this hotel!! Clean and so efficient on service!
Stayed 4 nights in Jun 2025

10/10 Excellent

Farah

Stayed 3 nights in Jun 2025

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at Citizen M Times Square were so friendly and helpful with recommendations. I highly recommend!
View from Rooftop Bar
Stayed 3 nights in Jun 2025

10/10 Excellent

Darin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. Hotels and rooms clean. Great location and awesome vibe!
Stayed 3 nights in Jun 2025

10/10 Excellent

craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent for the money.
Stayed 3 nights in Jun 2025

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
It s a nice hotel with great service. I gave 4 vs 5 stars for two things. I was in room 501. One, about every ten seconds the TV in the room would pixilate and the sounds also impacted. Two, i could hear the elevators going up and down enough where it took extra time to fall asleep (not super loud but annoying enough all the same).
Stayed 1 night in Jun 2025

10/10 Excellent

Watesha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Great location if you have plans to see some plays. The hotel is clean and the staff is very friendly.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ghazal

Stayed 3 nights in Jun 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff is amazing!

Every staff member was pleasant and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Tim

Stayed 3 nights in Jun 2025

8/10 Good

Tina, George Town

Stayed 3 nights in Jun 2025

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything it’s good…. Location, service, and room conditions .. definitely I’ll be back
Stayed 2 nights in Jun 2025