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Dream Downtown, by Hyatt

4.5 star property
VIP Access

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Photo gallery for Dream Downtown, by Hyatt

King Guest House | Minibar, in-room safe, desk, laptop workspace
Exterior
Nightclub
Nightclub
Suite, 3 Bedrooms, Terrace (South Tower) | Living area | Smart TV

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Free WiFi
  • Pet-friendly

Explore the area

View in a map
355 W 16th St, New York, NY, 10011
  • Place, The High Line Park
    ‪3 min walk‬
  • Place, Times Square
    ‪9 min drive‬
  • Place, Empire State Building
    ‪11 min drive‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Platinum)

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View (Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool View (Silver)

8.6 out of 10
Excellent
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony (Bronze)

8.4 out of 10
Very good
(15 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Bronze)

7.4 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Silver)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Silver)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Silver)

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Bronze)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Bronze)

7.6 out of 10
Good
(21 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access (Gold)

Room, 1 King Bed, Pool Access (Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool Access (Gold)

7.0 out of 10
Good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Platinum)

Suite (Platinum) | Minibar, in-room safe, desk, laptop workspace

Suite (Platinum)

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Gold)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Gold)

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Bronze)

Room, 1 Queen Bed (Bronze) | Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed (Bronze)

7.8 out of 10
Good
(18 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold) | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Pool Access (Roll-In Shower, Gold)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Pool Access (Platinum)

Suite, 1 King Bed, Pool Access (Platinum) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Pool Access (Platinum)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Guest House

King Guest House | Minibar, in-room safe, desk, laptop workspace

King Guest House

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Terrace (South Tower)

Suite, 3 Bedrooms, Terrace (South Tower) | Minibar, in-room safe, desk, laptop workspace

Suite, 3 Bedrooms, Terrace (South Tower)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About this property

Dream Downtown, by Hyatt

Luxury hotel with nightclub and 24-hour fitness centre
This smoke-free hotel features a restaurant, a nightclub and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a rooftop terrace are on-site.
Dream Downtown, by Hyatt offers 314 accommodations with minibars and a safe. LED televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre, a seasonal outdoor pool and complimentary bicycles.
Our customers tell us they can't get enough of Dream Downtown, by Hyatt's great location. During your stay, you're just a quick walk from The High Line Park. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include meeting rooms, a gift shop and laundry facilities
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Chelsea Market and 4 minutes on foot from The High Line Park
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Dream Downtown, by Hyatt offers its guests a seasonal outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A nightclub, a rooftop terrace, and multilingual staff are also featured at the luxury Dream Downtown, by Hyatt. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

Dream Downtown, by Hyatt has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 100 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 12 September to 30 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 99 per accommodation, per stay
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 57.38 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 100 per night
  • Pet fee: USD 99 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
The pool is located in a private club operated by a third-party. Guests have access to the pool from 8:30-10:30 AM and 6-8 PM. From 11 AM-6 PM, the pool is available only to adults aged 21 and older and requires wristbands (surcharge) to access.

We should mention

  • The seasonal pool will open on 19 May and close on 13 September.
  • Pool access available from 8:30 AM to 10:30 AM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Downtown Dream
Dream Downtown
Dream Downtown Hotel
Dream Downtown Hotel New York
Dream Downtown New York
Dream Downtown Hotel New York City

Dream Downtown, by Hyatt Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 783 out of 1600 reviews
Rating 8 - Good. 299 out of 1600 reviews
Rating 6 - Okay. 222 out of 1600 reviews
Rating 4 - Poor. 151 out of 1600 reviews
Rating 2 - Terrible. 145 out of 1600 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Stayed 2 nights in Jul 2025

4/10 Poor

Keith

Travelled with partner
It’s basically a 24hr a day night club. Constant noise night and day
Stayed 3 nights in Aug 2025

6/10 Okay

Rong

Travelled with family
Liked: Cleanliness, staff & service, amenities
The soundproofing of the room is not good, and it is a little noisy.
Stayed 3 nights in Aug 2025

6/10 Okay

Chris

Disliked: Cleanliness
Hotel was worn
Stayed 1 night in Jul 2025

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location was great close to everything, which made getting around very convenient. However, the stay was a bit pricey for what was offered. One downside was the lack of soundproofing; you could hear everything from the neighboring rooms, and the constant door slamming made it hard to rest comfortably.
Stayed 1 night in Jul 2025

10/10 Excellent

Giuseppe

Stayed 2 nights in Aug 2025

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and I am happy I made the choice of Dream Downtown by Hyatt. Hope to comeback soon.
Stayed 2 nights in Aug 2025

6/10 Okay

Robert

Liked: Staff & service, amenities
It was ok
Stayed 1 night in Aug 2025

6/10 Okay

Kiesha

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Aug 2025

6/10 Okay

Bryan W

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was no VIP benefit even though Expedia shows there is one. The most upsetting part was the pool was inaccessible for the hottest day we intended on having a pool day. It should be clear that the pool can be closed even to hotel guests for private events. It was extremely upsetting and ruined the first full day of our trip when we just wanted to relax by a pool.
Stayed 4 nights in Jul 2025

2/10 Terrible

Monica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was heavy with smoke smell and pubic hairs in the bathroom. I went to room for 30 min and took a meeting but the WIFI did not work. I had to take call from my Cell Data instead and could not stand the smoke smell. There was a man yelling loudly in the hallway and I did not feel safe. I was afraid to go into the hallway to exit the room. I was contacting Expedia during this call to let them know I needed to cancel the hotel, it was inhospitable and I could not stay. They said they called the hotel and that it was non-refundable. Non-refundable should only exist if there was a hospitable option. I reported the situation to the front desk and the woman said she noted it, but I did not see her actually doing anything. I had my bags and said I was checking out, I needed to get to a room with WIFI and that felt safe. There was a long line of check ins, and with my bags I let the woman know that I was checking out (I had not been in the room more than 45 min) and that this was a terrible experiance. I asked again for a refund on expedia and the hotel said no. I said I was there for 45 minutes, and I was willing to pay for 1 night and they could return the remaining $600+ for the remaining 2 nights on the reservation and I was staying elsewhere. This was a terrible experiance and first time at this Hyatt property.
Stayed 3 nights in Jul 2025

4/10 Poor

Najwa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel was not kid friendly , and non of the amenities were available to us. after 11 am the pool is open to the public and all kinds of people were in and out some not appropriately dressed for the pool. i got the suite that was supposed to sleep 4 with a convertible sofa, the sofa bed was old and dirty and no sheets were provided, i ordered water and it never came. and the ac stopped working. it wasn't worth the $$$$ in an way , should've stayed at the maritime next door.
Stayed 4 nights in Jul 2025

4/10 Poor

Annelore

Stayed 1 night in Jul 2025

6/10 Okay

Norma

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was just ok. Room was very nice, comfortable bed. Had to ask for hair dryer and washcloths. Pool was a disappointment, it was overcrowded. Around the corner from the Chelsea Market, I’d highly recommend it for places to eat! Earplugs were on the bedside table from hotel for bar music noise at night. Probably won’t stay there again
Stayed 2 nights in Jul 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Property is in a fun, vibrant area. Easy to access everywhere via transit. Pool really isn’t accessible to hotel guests. Paid beach club for over 21’s. GM was helpful when I had issues with opening hours. Could definitely benefit from more front desk staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Shannon, Mt Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service

Poor amenities, good location

The amenities are not great: no coffee in the room, pool is freezing and unheated, gym is dark with no light switch. Great location though.
Stayed 3 nights in Jul 2025

6/10 Okay

Jay

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Jozef

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good 👌
Stayed 2 nights in Jul 2025

10/10 Excellent

McNeil

Stayed 4 nights in Jul 2025

6/10 Okay

Katherine

Travelled with partner
Disliked: Staff & service, amenities
The property was average. The room small & the balcony tiny with a street view. We booked this hotel because they had a pool. We found out once we got there that the pool chairs had to be reserved on a separate website at $100 a chair. They also would rent them to outside hotel guests. We just thought that was crazy since this was a pricey hotel to begin with. I don’t think we would stay at this hotel again. We did enjoy the pool bar & staff but that was about it. The other staff seemed disconnected to their guests. We expected more courtesy.
Stayed 5 nights in Jul 2025

10/10 Excellent

Dudlime

Stayed 1 night in Jul 2025

8/10 Good

MATTHEW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to 14th and 8th Ave NYC subway station great room and view staff good. check-in 20 minutes late but we were able to store our bags safely for several hours prior to check-in
Stayed 1 night in Jul 2025

2/10 Terrible

Carol

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay started out well enough but when the staff made an error and hadn’t saved our credit card, that we dutifully swiped for incidentals, the harassment started. Without informing us of the problem, we were locked out of our room— had to wait in line to get the key working again, but we were NOT told of the problem, until a late evening call to our room interrupted our evening and they said we needed to swipe the card again, we were prepaid thru the week so thought the next AM is fine, to take care of it— but after an hour much alter in the evening— they sent security to POUND on the door and aggressively escort my partner to the desk— this over a very small bar tab charged to the room. The manager is a nightmare, arguing with me, putting their concerns well above guests, continuing to lock us out of the room— this happened three more times, they deactivated the key for reasons unknown— and I swear she entered our room once when we were in the lobby— weirdly saw her in the lobby and then suddenly she was on our floor, near our room when we got off the elevator one evening. We were harassed. There is skanky customer base doing stripper dances at the pool, a nightclub ont eh a rent that produced a ton of street noise and congestion in the lobby and understaffed causing long wait times at the lobby. This place is ridiculous.
Stayed 7 nights in Jul 2025