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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
32-inch LCD TV with cable channels, TV
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk
Interior
Free daily buffet breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(69 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(228 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(25 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(123 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.6 out of 10
Good
(5 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Along with a 24-hour fitness centre, this smoke-free hotel has a rooftop terrace and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1219 out of 2705 reviews
Rating 8 - Good. 850 out of 2705 reviews
Rating 6 - Okay. 360 out of 2705 reviews
Rating 4 - Poor. 140 out of 2705 reviews
Rating 2 - Terrible. 136 out of 2705 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elba

Stayed 4 nights in May 2025

8/10 Good

Ileana

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel it’s nice, breakfast very good but they don’t have enough elevator and you can wait half hour during the morning to go downstairs.
Stayed 6 nights in May 2025

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Marife Pono

Liked: Property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Eric

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
One of the elevators didn’t work leading to long delays. Also there were things in the room that needed attention. Chipped eating bar. Paint and wall repair needed in bathroom.
Stayed 1 night in May 2025

2/10 Terrible

Eric

Stayed 1 night in May 2025

10/10 Excellent

William

Stayed 1 night in May 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
The property is great and the staff are exceptional. But, the surrounding areas do to homelessness and some other issues
Stayed 4 nights in May 2025

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about my stay was amazing. The only issue was elevator been down, and the property did advise me of that before even check in so thats was excellent customer service...i definately will go back once im going to new york..
Stayed 4 nights in May 2025

6/10 Okay

Madeline

Stayed 2 nights in Feb 2025

10/10 Excellent

Lan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location—easy walking distance to Times Square and other central spots. The room includes a kitchenette, which is very convenient. The staff are friendly and accommodating. They allowed us a late check-out and offered overnight luggage storage due to elevator issues. Breakfast was good, and we especially enjoyed the complimentary wine and beer relaxation time in the late afternoon, offered Monday through Thursday. We had a great stay and would definitely return.
Stayed 6 nights in May 2025

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in May 2025

4/10 Poor

Helen

Stayed 6 nights in May 2025

6/10 Okay

Ty

Travelled with pets
Disliked: Property conditions & facilities
The hotel itself seems decent upon entering the lobby. Unfortunately, once we got to our room, our stay was met with broken elevators, clogged sinks, & dusty floors. The staff was cool and accommodating but the hotel room just average. I did like that there was a kitchenette, fridge and freezer which allowed us to cook and store food properly while we were out but the cleanliness left a lot to be desired. The room that we initially stayed in had a clogged sink and some strange shower spots but the staff were able to help us out by upgrading our stay. The new room was bigger but still had a dust problem, walking without socks or towels on the ground was impossible. I probably would not recommend staying here unless I was on a budget or needed something ASAP. Also, for some odd reason, the elevator would not stop at our floor on 37. A myriad of issues with this property that can hopefully be ironed out for future guests looking to potentially stay at this establishment.
Stayed 2 nights in May 2025

4/10 Poor

Jocelyn

Disliked: Staff & service, property conditions & facilities
Elevators were broke
Stayed 2 nights in May 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The elevator was not working and the bathroom smelt like sewage in the mornings; however, it was still a good stay! Decent sized room and facilities
Stayed 5 nights in May 2025

8/10 Good

Gabriel

Stayed 1 night in May 2025

6/10 Okay

Monique

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not a bad hotel good location staff was nice but the elevator situation is ridiculous.
Stayed 4 nights in May 2025

2/10 Terrible

Michael

Travelled with group
Disliked: Amenities, property conditions & facilities
Where to start. Orbitz add says that the room is 300 sq. ft, it would be if there wasn't a 150 sq. ft elevator shaft in the room. The room is very small. I look at the square footage of a room to avoid this type of thing. Definitely seems to be a dishonest representation of the actual room. The elevators in the hotel are in a very poor state. One doesn't work and the other 2 are not in good shape. Very long lines waiting for the elevator, up and down. We had to walk both up and down the stairs to get to the 12th floor most days. The rooms are very basic. Do not look under the beds if you don't want to be grossed out.
Stayed 3 nights in May 2025

8/10 Good

denise

Travelled with group
Liked: Cleanliness, room comfort

Close to perfect if elevators work

Great for location free breakfast refrigerator/microwave/coffee maker stove top in room.the major frustration/ drawback everyone complaons about the elevators 1 of three small elevators out of commission during my 6 days. Would oress call button andcsee elrvator pass your floor 3x plus coz too full so learned the the thrick of pressung both buttons just to get on a moving elevator to be able to go down tonfirst floor. Esp when trying to make it to theater on time .hope all elevators working soon (although have learned from.past years in this same hotel before current management) to request 2nd or third floor so can walk up/down but unable to get it this trip
Stayed 5 nights in May 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Near 8th Ave was good for theatre. Elevators wouldn't stop on certain floors.. Needed to get taxi to station. No communal loo working in basement. Told to go to 4th floor room and wait for someone to finish using it.. No one was there so we couldn't get in. Lifts didn't stop, had to walk. Fiasco. Ed helped straight away.. He was more sensible.
Stayed 5 nights in May 2025

8/10 Good

Christina

Travelled with partner
Liked: Amenities
I enjoyed my stay. It was clean, comfortable and was a great location. We had some trouble with check in. Our flight was delayed therefore we missed our connecting flight and did not check in on time so our room was given away. We had to wait 5 hrs before able to check in to another room.
Stayed 2 nights in May 2025

10/10 Excellent

Sunil

Stayed 1 night in Apr 2025

6/10 Okay

Maxwell

Travelled with partner
Liked: Cleanliness, staff & service
My freezer doors were broken, had a non-functioning outlet and an elavator was put of commision. None of these factors afforded me any compensation or are consolation. The staff were very kind and the room itself was clean and comfortable. The breakfast was not good but it was free.
Stayed 3 nights in May 2025

8/10 Good

Hiedi

Stayed 2 nights in Mar 2025