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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillow-top beds, in-room safe, desk
Interior
Free daily buffet breakfast
32-inch LCD TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪30 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(242 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(76 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(131 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.6 out of 10
Good
(26 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(18 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.2 out of 10
Good
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Along with a 24-hour fitness centre, this smoke-free hotel has a rooftop terrace and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Reviews

Element New York Times Square West Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 1337 out of 2949 reviews
Rating 8 - Good. 931 out of 2949 reviews
Rating 6 - Okay. 383 out of 2949 reviews
Rating 4 - Poor. 153 out of 2949 reviews
Rating 2 - Terrible. 145 out of 2949 reviews

Reviews

10/10 Excellent

John Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Will go back again and stay
Stayed 4 nights in Jul 2025

2/10 Terrible

Milad

Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Barbara

Travelled with family
Disliked: Property conditions & facilities
non mi è affatto piaciuto che mi abbiano scritto il giorno dell'arrivo per dirmi che gli ascensori non funzionavano..un solo ascensore al mattino per mille persone, una follia!!A colazione dovevi lottare per trovare un posto, un'ansia...la stanza non è stata mai pulita. D'accordo il rapporto qualità-prezzo ottimo, ma non ci tornerei mai e poi mai! non ho dato il minimo perchè il personale della colazione era molto cordiale e non mancava mai nulla dalbuffet.
Stayed 4 nights in Aug 2025

6/10 Okay

Will

Disliked: Property conditions & facilities

Just fine

For the price compared to the others in the area, I don’t think it hits it’s bar compared to a similar rooms which where 20% cheaper. Cons: - Had an accessibility room. The shower was way too narrow. The shower head was a handle with a mount that was not tall enough for a 5’9” man to stand under (had to crouch) - Sharp metal on shower, easy to cut yourself - TP roll was not in the holder (locked like a public restroom) - The bathroom fan was not running, room would get a bad mildew smell. Pros - Nice coffee area in room with bottled water - Large fridge - Free makeup remover
Stayed 3 nights in Aug 2025

8/10 Good

mayumi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family trip to see Broadway musical . Safe , convenient, clean Hitel with Fabulous Breakfast.
Stayed 2 nights in Aug 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

8/10 Good

Rebekah, Youngwood

Travelled with partner
Liked: Cleanliness, staff & service
Overall i enjoyed my stay. Our room was very nice- more spacious than I'd expect in an NYC hotel. It was clean. The rooftop area was a nice touch. The elevator situation was mildly irritating especially with one of them out of commission. And the water was scalding hot - not in a good way. It was hard to take a shower or wash it hands because the cold water didn't seem to be working.
Stayed 1 night in Aug 2025

8/10 Good

Grace

Stayed 1 night in Aug 2025

6/10 Okay

Prakash kumar

Stayed 3 nights in Aug 2025

8/10 Good

Danielle

Stayed 2 nights in Apr 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel with minor faults

The rooms were nice and we appreciated the full-size frig and kitchenette. The arrangement was strange with a sofa with it's back to the TV. Although the kitchenette was nice there were no table or chairs where you can sit and enjoy a meal. The breakfast was a nice perk but during our stay one elevator was out which led to long lines for breakfast and other busy times.
Stayed 7 nights in Aug 2025

4/10 Poor

Carrie Lynn

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Kamsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Kamsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was good. The only downside is one elevator wasn’t working so we had to walk thousands of stairs downstairs for breakfast as the elevator would take a long time to reach our floor. They warned us when we checked in so we expected this.finding a working elevator to go up wasn’t an issue it was just to go down. There was also an issue with the water turning really hot randomly when showering. It was very frustrating dealing with that. They addressed the issue when we reported and taught us how to deal with it if the water turns hot again. Overall, i would stay here again and recommend this hotel to others.
Stayed 1 night in Jul 2025

10/10 Excellent

Jorge, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Bump
Stayed 2 nights in Aug 2025

4/10 Poor

Ajay

Disliked: Cleanliness, staff & service, property conditions & facilities
very Bad experience. Lift service worst.
Stayed 3 nights in Aug 2025

2/10 Terrible

Hee young

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 5 nights in Aug 2025

10/10 Excellent

Helen, Maplewood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in an extremely convenient Manhattan location. Walkable to almost everything. The hotel staff I encountered are courteous and thoughtful, especially those who work at the breakfast. Breakfast options are good and included in room rate (hot and cold options, eggs, fresh fruit, yogurt, oatmeal, bagels, toast, tea/coffee/juice, etc) but the space gets very crowded and hectic, so plan accordingly and arrive early.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

The hotel is in a really convenient location. Close to the bus/train station, shops and cafes. It's an easy walk to many sights including Times Square and The Edge. The room was spacious and included a kitchenette. The bed was very comfortable. The breakfast had plenty of choices.The staff were friendly and helpful. The one negative was that 1 of 3 lifts was undergoing maintenance. This caused significant delays at peak times but the hotel had warned guests about the issue. It was very good value for money relative to other hotels in the area.
Stayed 5 nights in Aug 2025

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Element hotel

Elevator sucked !!!
Stayed 4 nights in Aug 2025

10/10 Excellent

HIROSHI, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

6/10 Okay

Shanoya

Birthday trip

Hotel was ok for a place to stay that’s about it. They offer breakfast which is a nice touch seeing as how the elevator was down.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jacob

Liked: Staff & service, property conditions & facilities
Breakfast is good. Especially the kitchen worker they are very helpful, the kitchen staff, John, Arnel, Jeffrey, Eileen and Vince.
Stayed 2 nights in Aug 2025