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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Pet-friendly
Free daily buffet breakfast
Exterior
1 bedroom, pillow-top beds, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪47 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(273 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(86 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(152 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.8 out of 10
Good
(31 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(11 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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The price is CHF 128
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About this property

Element New York Times Square West

A 24-hour fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a business centre, dry cleaning and laundry facilities. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 10-minute walk of Times Square and Broadway
  • Dogs welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and 2 meeting rooms. Free breakfast is available daily. The business-friendly Element New York Times Square West also features a 24-hour fitness centre, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1515 out of 3173 reviews
Rating 8 - Good. 961 out of 3173 reviews
Rating 6 - Okay. 394 out of 3173 reviews
Rating 4 - Poor. 151 out of 3173 reviews
Rating 2 - Terrible. 152 out of 3173 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Stayed 2 nights in Jan 2026

8/10 Good

William

Liked: Cleanliness, amenities
The staff was courteous, the room was clean, and it had a kitchenette. This was my first experience booking a hotel and flight online, and I was concerned it would not be a good one, but it went quite well.
Stayed 11 nights in Jan 2026

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities
Todo estaba limpio, en buen estado. Los empleados fueron amables. Excelente localización. Y muy buen desayuno.
Stayed 3 nights in Jan 2026

10/10 Excellent

LINYU

Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out great experience. Friendly staff delicious breakfast comfortable room. And the location is gold. 6 min. From Penn Station. def will return. Thank you guys!
Stayed 2 nights in Jan 2026

10/10 Excellent

Gabriel, CAGUAS

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome and the breakfast it was delicious
Stayed 3 nights in Jan 2026

8/10 Good

norma

Stayed 1 night in Jan 2026

2/10 Terrible

Gabriel

Stayed 3 nights in Jan 2026

10/10 Excellent

Robert

Stayed 3 nights in Jan 2026

10/10 Excellent

Dakota

Stayed 3 nights in Jan 2026

10/10 Excellent

Patra

Liked: Cleanliness, staff & service, amenities
Room was great and breakfast was good. Hotel was in walking distance to lots of great attractions and the subway station.
Stayed 3 nights in Jan 2026

4/10 Poor

Bethany

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel demanded $250 on arrival as a deposit which they said I would receive back in 3-4 weeks. There was no pre-warning of this during the booking process, otherwise I would have picked another hotel. I would understand if I had damaged the room etc but they took my money before I had even set foot in the room. This was not a nice start to the holiday as it left me out of pocket. Also, the continental breakfast experience was very busy and overwhelming, not a relaxing or enjoyable experience - we ended up getting breakfast and coffee elsewhere every day due to the business and poor selection. Shower was cold, some of the lights not working, and no kettle in the room.
Stayed 6 nights in Jan 2026

10/10 Excellent

Djenabou

Stayed 6 nights in Jan 2026

8/10 Good

Lim

Business traveller
Liked: Cleanliness, staff & service, amenities
all good
Stayed 10 nights in Jan 2026

10/10 Excellent

Joshua

Stayed 4 nights in Dec 2025

8/10 Good

Karla

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación y servicio. La habitación olía siempre a cigarrillos y las toallas también siempre que pasaba la limpieza. Pero quede bien complacida con todo
Stayed 9 nights in Jan 2026

8/10 Good

Noriliz

Liked: Cleanliness, amenities, property conditions & facilities
Everything is good, only we waiting too much for the elevator and The mattress on the bed was sunken on one side
Stayed 2 nights in Jan 2026

10/10 Excellent

Karl

Stayed 3 nights in Jan 2026

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities
From check-in through check-out, the staff was extremely friendly, helpful, and demonstrated what great customer service is all about. M at the front desk - she was extremely pleasant in spite of the number of people checking in. She was giving individual attention, and didn’t seem like she was rushing things along. As the first point of contact for my stay, this set the tone for my stay. J E and J R - J E kept an eye on the breakfast food, and was quick to call for replacements when needed. There was very little wait for this. I’ve stayed at other hotels where they seem indifferent when things run out and take their time refilling things, but not J E. Assisting him was J R, who made sure that tables were cleared off when vacated, and greeting the guests. He was attentive to all. With J R and J E working on that, it made all the difference. T at the front desk - Once again, he came through for me with a late checkout. While I was thinking of just an hour more (because of a Zoom meeting), he offered until 1 so I didn’t feel rushed after the meeting. While this may seem like a little thing, for me it made a difference, and I appreciate it. Housekeeping was responsive when additional towels were requested, and the room was well maintained. I’ve stayed at numerous hotels. What I’ve come to realize is that it is the staff that really makes the experience special, and the team at the hotel was outstanding. I look forward to my next stay there.
Stayed 5 nights in Jan 2026

10/10 Excellent

Marie audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Très propre Super bien situé Déjeuner vraiment très bien ! On était 3 On a fait plusieurs hôtels à NY et se sera encore celle ci à notre prochaine visite
Stayed 1 night in Jan 2026

10/10 Excellent

Hyemi

Stayed 3 nights in Jan 2026

10/10 Excellent

Nicola

Stayed 2 nights in Jan 2026

10/10 Excellent

JD

Stayed 4 nights in Jan 2026

10/10 Excellent

Alejandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous !
Stayed 3 nights in Jan 2026

10/10 Excellent

Muhammad Umair

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Apart from no parking near by. Everything else was great.
Stayed 2 nights in Jan 2026

8/10 Good

Daniela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was walkable to a lot of things which is why I chose it. The water stays in the shower which made it smell. The elevators are long so add extra time when going up or down. BREAKFAST is amazing. It is near the beginning of Times Square so if you don’t like noise don’t book it. We could hear the sirens and honking (didn’t bother us) lol.
Stayed 3 nights in Jan 2026