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Holiday Inn Express New York City Times Square by IHG

Property class: 3

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Photo gallery for Holiday Inn Express New York City Times Square by IHG

Theatre show
Exterior
Free daily on-the-go breakfast
Exterior
City view

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
343 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Rockefeller Center
    ‪13 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, City View (High floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View (High floor)

8.2 out of 10
Very good
(33 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

City view

Standard Room, 2 Double Beds, City View (High Floor)

8.4 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

City view

Standard Room, 2 Double Beds (High Floor)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

City view

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(10 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 1 King Bed

8.2 out of 10
Very good
(192 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

City view

Standard Room, 2 Double Beds

7.4 out of 10
Good
(98 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, soundproofing

Standard Room

8.0 out of 10
Very good
(44 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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About this property

Holiday Inn Express New York City Times Square by IHG

A 24-hour business centre, valet parking and a business centre are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The free breakfast at Holiday Inn Express New York City Times Square by IHG gets good marks from our customers. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a 24-hour business centre and dry cleaning service are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Times Square and Madison Square Garden
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Express New York City Times Square by IHG. Parking is available for a fee.

This 3-star New York hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • Limited on-site valet parking

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 22.95 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Alcohol isn't served at Holiday Inn Express New York City Times Square by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 998 out of 2587 reviews
Rating 8 - Good. 656 out of 2587 reviews
Rating 6 - Okay. 469 out of 2587 reviews
Rating 4 - Poor. 253 out of 2587 reviews
Rating 2 - Terrible. 211 out of 2587 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Jose Claudio

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was not wonderful. The lobby was quite dirty and looked very rundown. The only good thing about the breakfast was the eggs. To make matters worse, at the end they charged a lot of extra fees, making the stay very expensive.
Stayed 3 nights in Jan 2026

6/10 Okay

Alison

Travelled with family
I asked for towels at 10:30 am after 2 hours still no towels ,so I called again.Guess what I didnt received any towels at all. But kudos to breakfast staff ,they’re very accommodating, always greeted you ,always have a smile in their faces. Love them . Bed is not comfortable,I can feel the spring .
Stayed 9 nights in Dec 2025

6/10 Okay

Tara

Stayed 3 nights in Nov 2025

10/10 Excellent

Orlando Jose Albelo

Stayed 3 nights in Jan 2026

10/10 Excellent

linette, saint cloud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, had an issue with toilet upon arrival quickly addressed. Very friendly staff and housekeeping was excellent.
Stayed 3 nights in Jan 2026

8/10 Good

Fang

Stayed 3 nights in Jan 2026

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, staff & service
Location was good
Stayed 6 nights in Dec 2025

10/10 Excellent

Trissy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay here! We travel frequently and this was a perfect mid-range choice for NYC at Christmas. The room was immaculate, albeit small, but that’s all we needed as we were out and about all day. The staff (especially Michelle at the front desk) were polite, efficient and patient. Yes, the elevator service is slow, but that’s out of anyone’s control. I’d stay here again and recommend this property.
Stayed 1 night in Dec 2025

8/10 Good

Krystal

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was great, room was clean, just wish there were more elevators.
Stayed 3 nights in Jan 2026

4/10 Poor

MD NUR HASAN

Disliked: Cleanliness
Stayed 2 nights in Jan 2026

4/10 Poor

Kelly L.

Stayed 3 nights in Jan 2026

10/10 Excellent

Cassie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great location. Plenty of food places near this hotel. It is your typical New York hotel, small and basic. But, perfect if you’re looking for inexpensive, clean and centrally located to time square, subways and such.
Stayed 3 nights in Dec 2025

10/10 Excellent

Samar

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2025

6/10 Okay

Stevie

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Only 2 small elevators for the hotel + 39 floors, wait time + 5/10 minutes.. very uncomfortable rooms / small.. not recommended for a party of 4 or for more than 3 stays . Is located close to Time Square +++ some staff was friendly, breakfast was ok and hotel fee is also ok! Good hotel for a couple or single .
Stayed 5 nights in Jan 2026

10/10 Excellent

Jeckmaly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, the staff was very responsive. We have a problem with our room and they change us very quickly to other. The location is perfect, very close to all.
Stayed 3 nights in Dec 2025

8/10 Good

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are too few elevators.
Stayed 2 nights in Dec 2025

4/10 Poor

Jeffrey, Lebanon

Stayed 2 nights in Jan 2026

10/10 Excellent

Rose

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The major concern was that the safe was in the closet and everytime you open the closet doors the safe almost hits you in the head. I hid the edge of it once but luckily no bleeding. Could've been a lot worse. Finally had to lock the safe to keep it from opening every time. Small area for breakfast. It couldnt accommodate a lot of people. I did like the daily cocoa and cookies. But the DAVIDS cookies were hard and not good. The fresh baked ones were really good. It was in good proximity to subways and time square.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mario

Liked: Cleanliness, amenities
Good
Stayed 4 nights in Dec 2025

2/10 Terrible

Rafi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very old property , it needs a major renovation , nothing works , you could not adjust the heather , it’s either too hot or too cold . Room service was not existent, we had to walk down 20 floor since the elevator was not working . The door key Didn’t open the door we had to wait 2 hrs for it to be fixed .
Stayed 4 nights in Dec 2025

10/10 Excellent

Alejandro

Thank you
Stayed 3 nights in Dec 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities
The staff is very helpful. The hotel is in a good location. The elevator was small and not accommodating . The staff made the hotel a great place to stay !
Stayed 3 nights in Dec 2025

10/10 Excellent

Anyiri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff and overall stay was excellent. The only thing is the elevator was a bit slow at times. We were on vacation so it wasn’t an issue for us. However if you are in a hurry it might be an inconvenience.
Stayed 3 nights in Dec 2025

8/10 Good

Marianna

Liked: Cleanliness
Clean room
Stayed 2 nights in Dec 2025