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Hyatt Herald Square New York

4.0 star property

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Photo gallery for Hyatt Herald Square New York

Exterior
2 bars/lounges, rooftop bar
View from property
2 bars/lounges, rooftop bar
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Laundry

Explore the area

View in a map
30 W 31st St, New York, NY, 10001
  • Place, Empire State Building
    ‪3 min walk‬
  • Place, Times Square
    ‪12 min walk‬
  • Place, Grand Central Terminal
    ‪14 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.8 out of 10
Excellent
(20 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

8.0 out of 10
Very good
(26 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(60 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (with Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (with Shower)

9.2 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, City View

7.6 out of 10
Good
(4 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hyatt Herald Square New York

Beaux Arts hotel with 2 restaurants and bars/lounges
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
Hyatt Herald Square New York offers 122 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 40-inch Smart televisions come with satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hyatt Herald Square New York. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Empire State Building and 5 minutes on foot from Macy's
  • Dogs welcome for a fee
There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. You'll find a 24-hour business centre on site.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a rooftop terrace, and multilingual staff are also featured at the eco-certified Hyatt Herald Square New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
The Den – This restaurant serves breakfast and dinner.
Up on 20 – On-site rooftop bar. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • The Den
  • Up on 20

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Beaux Arts architecture
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay (maximum USD 150 per stay)
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 32.18 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 10 per person
  • Valet parking fee: USD 85 per day
  • Pet fee: USD 100 per pet, per stay (maximum USD150 per stay)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 31st
Holiday Inn 31st Hotel
Holiday Inn 31st Hotel New York City Street Midtown
Hyatt New York Herald Square/5th Avenue Hotel
Hyatt Herald Square New York Hotel
Hyatt Herald Square Hotel
Hyatt Herald Square/5th Avenue Hotel
Hyatt Herald Square
Holiday Inn Midtown West 31st Street Hotel New York City
Hyatt Herald Square/5th Avenue
Holiday Inn New York City Midtown 31st Street
Hyatt New York Herald Square/5th Avenue
Hyatt Herald Square York York
Hyatt Herald Square New York Hotel
Hyatt Herald Square New York New York
Hyatt Herald Square New York Hotel New York

Reviews

Hyatt Herald Square New York Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 576 out of 1002 reviews
Rating 8 - Good. 244 out of 1002 reviews
Rating 6 - Okay. 100 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

Reviews

10/10 Excellent

Erick, Miami

Stayed 4 nights in Jul 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Vaishali

Stayed 1 night in Jul 2025

6/10 Okay

Brittany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jasmine A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walking distance to restaurants and other attractions was very accessible
Stayed 4 nights in Jul 2025

10/10 Excellent

Evgeniya

Stayed 1 night in Jun 2025

10/10 Excellent

Mariano

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great 👍
Stayed 1 night in Jul 2025

10/10 Excellent

Majdolin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
An amazing location at the heart of Koreatown where you can gind great dining and shopping. Furthermore if you go to the rooftop you can enjoy incredible dinning experience with the most beautiful view to the Empire State Building.
Stayed 2 nights in Jul 2025

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Rickson

Liked: Cleanliness, staff & service, property conditions & facilities
Hidden fees were unexpected plus a $95 parking fee
Stayed 1 night in Jul 2025

6/10 Okay

Robert

Stayed 1 night in Jun 2025

2/10 Terrible

Suleman, New Milford

Travelled with family
Disliked: Staff & service
Room wasn’t available until 4pm. Staff’s rude. My drink at the bar was served in a broken glass - when it was showed it was reserved in a used glass with lipstick on.
Stayed 1 night in Jul 2025

10/10 Excellent

KATHRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2025

6/10 Okay

Britany

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t able to check in earlier but the stay wasn’t bad at all.
Stayed 1 night in Jun 2025

6/10 Okay

Dianna Corrado

Travelled with family and small children
Disliked: Amenities
The property was in great location however only one elevator worked and you spent half of your time waiting to go up and down the elevator. Online it also advertises $10 breakfast however this is not true just for an egg a piece of bread and some bacon it was $20. It also has a nice rooftop however that was not open either for any type of drink or food service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tammy, THOMASVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Empire State Building and Madison Square Gardens, but literally everything is walkable distance. The hotel is clean and quiet, it really is a great location, venue, and price.
Stayed 4 nights in Jun 2025

10/10 Excellent

Lillian

Travelled with family and small children
Liked: Cleanliness
It’s a great place to stay
Stayed 2 nights in Mar 2025

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness
Amazing location!
Stayed 2 nights in Jun 2025

10/10 Excellent

Kyle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Christina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay, but very bad view.
Stayed 2 nights in May 2025

8/10 Good

Arati

Stayed 2 nights in Mar 2025

6/10 Okay

Mariam

Liked: Cleanliness
It was pretty average
Stayed 2 nights in Jun 2025

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

4/10 Poor

Jessica

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Safe and clean
Stayed 5 nights in Jun 2025