I traveled from Fort Myers to New York and this was by far the worst hotel experience Iâve ever had. As soon as we walked into the hotel, the smell was horrible. When we got to our room, it was absolutely filthy. The floors were dirty, the bed was not properly made, and when we pulled back the covers there were stains and hair on the sheets.
We immediately complained and were switched to another room, but it was the exact same situationâdirty, unhygienic, and with the same awful smell. By this time, it was already 1:00 AM. We were exhausted, hungry, and had just traveled a long distance.
The pictures advertised online make the hotel look clean and nice, but do not be fooled by the photosâthey are completely misleading and do not reflect the actual condition of the hotel.
While we were downstairs trying to resolve the issue, at least three other guests came to complain about similar problems, and they were not helped at all either.
We asked for a refund because we physically could not stay in those conditions, and management refused. No empathy, no solution, just terrible customer service.
This hotel is unsanitary, unprofessional, and not worth the money. I do not recommend staying here at all.