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Refinery Hotel

5.0 star property
VIP Access

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Property amenity
2 bars/lounges, lobby lounge, rooftop bar
Exterior
Breakfast, lunch, dinner served; American cuisine
Breakfast, lunch, dinner served; American cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast available
  • Pet-friendly
  • Laundry

Explore the area

View in a map
63 W 38th St, New York, New York, NY, 10018
  • Empire State Building
    ‪6 min walk‬
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Atelier Executive Suite

Atelier Executive Suite | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Atelier Executive Suite

8.8 out of 10
Excellent
(3 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Studio, 1 Queen Bed

8.4 out of 10
Very good
(16 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Studio, 1 King Bed

9.2 out of 10
Wonderful
(24 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(37 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Refinery Hotel

Luxury hotel with bars/lounges and fitness centre
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. Other amenities include a rooftop terrace, a coffee shop/cafe and self parking.
Refinery Hotel offers 197 air-conditioned accommodations with iPod docking stations and minibars. Beds feature Frette Italian sheets, down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Fridges, in-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at Refinery Hotel. During your stay, you're just a quick walk from 5th Avenue. 2 bars, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy American cuisine while dining at Parker and Quinn
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have really good things to say about the accommodation, from the overall comfort and cleanliness to the spaciousness and comfy beds
  • Just a 4-minute walk from 5th Avenue and 5 minutes on foot from Bryant Park
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. A fitness centre, a rooftop terrace, and a vending machine are also featured at the luxury Refinery Hotel. For a fee, parking is available.

This 5-star New York hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily.
Parker and Quinn – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Winnies – On-site lobby lounge. Open daily.
Rooftop Bar – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transport

  • Secured parking on site (USD 72 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 20 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Parker and Quinn
  • Rooftop Bar
  • Winnies

Things to do

  • Gym

Family friendly

  • In-room cot
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Built in 1912
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Health club access
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Secured self-parking fee: USD 72 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Refinery
Refinery Hotel
Refinery Hotel New York
Refinery New York
Refinery
Refinery Hotel Hotel
Refinery Hotel New York
Refinery Hotel Hotel New York

Refinery Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 676 out of 1003 reviews
Rating 8 - Good. 194 out of 1003 reviews
Rating 6 - Okay. 74 out of 1003 reviews
Rating 4 - Poor. 38 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diego, Guatemala

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice, the room was clean and spacious. Also it is very well located.
Stayed 4 nights in May 2025

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Mark

Stayed 3 nights in May 2025

10/10 Excellent

Ameer

Stayed 1 night in May 2025

10/10 Excellent

Michael, Mansfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing So clean and quiet Will stay again for sure Great are to be in
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Sasha

Travelled with partner
Liked: Cleanliness
We used to like staying here but unfortunately we won't be back. They have no one to help with your luggage, no front door person or if they do they were not there. And even when we left they front desk gentleman that wasn't helping anyone else as the lobby was completely empty, when we departed left us to deal with all 4 pieces on our own and didn't even offer to open the door. Toilet was running the entire time as well. The hotel is clean, the amenities in the room are nice but there is no security, no door man, no luggage person that was available, and so we won't be going back.
Stayed 2 nights in May 2025

10/10 Excellent

Patti

Stayed 3 nights in Apr 2025

10/10 Excellent

Sunita

Travelled with family
Liked: Amenities, property conditions & facilities
Perfect
Stayed 4 nights in Apr 2025

6/10 Okay

Leah

Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Decent hotel and nice rooftop but terribly noisy

Paid more for the Atelier room, but value not that great. Biggest issue and disappointment was the horrendous noise from the streets - the windows were evidently not effectively glazed and thus I could hear everything outside and my sleep was awful as a result. They have to sort out the noise prevention with upgrading the windows.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Leah

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kylie

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for families

Our stay here was top notch. The location for a family is perfect (close to Bryant Park and easy walk to Rockefeller, 5th and Broadway/Times Square). When you stay here, go to Coffee Culture across the street for the best coffee! The rooftop was very cool!
Stayed 4 nights in Apr 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, they went above and beyond to make it a great stay. Room felt luxury. Only downfall was that the lovely spacious shower cubicle had a very small shower head and water pressure wasn’t the best. We were celebrating a birthday and they made it feel very special.
Stayed 5 nights in Apr 2025

10/10 Excellent

Melanie, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. The team are easy going and helpful. The wine upon entry is such a nice touch. I really enjoyed the flavor, a must try. The rooftop bar and the bar downstairs is such a lovely place to start or end your night. The rooms are spacious, have stayed in many hotels in this area, this is one I will return too. I almost don't want more people to know about this special place.
Stayed 5 nights in Apr 2025

8/10 Good

Derek, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooftop bar was nice. Room was ok, but on the small side and had a lot of street noise.
Stayed 3 nights in Apr 2025

6/10 Okay

Kim

Liked: Cleanliness, staff & service
More a 4 star than 5 star , very basic furnished and noisy when other people showed etc
Stayed 5 nights in Apr 2025

10/10 Excellent

Josephine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, friendly staff and walking distance to so many popular spots
Stayed 2 nights in Mar 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!!!

Wonderful hotel and the staff was so helpful and kind. Will be staying here next time I’m in the city.
Stayed 3 nights in Apr 2025

10/10 Excellent

anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Tracy

Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Stayed 3 nights in Jan 2025