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Sheraton New York Times Square Hotel

4.0 star property

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Photo gallery for Sheraton New York Times Square Hotel

Exterior
Bar (on property)
Bar (on property)
Meeting facility
55-inch flat-screen TV with cable channels, TV, pay films

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
811 7th Ave, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Place, Rockefeller Center
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪13 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(194 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

7.8 out of 10
Good
(116 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(371 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

7.4 out of 10
Good
(24 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Double Beds

7.4 out of 10
Good
(154 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Premier Room, 1 King Bed, Non Smoking, City View

8.2 out of 10
Very good
(39 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(24 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.4 out of 10
Good
(19 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

7.4 out of 10
Good
(8 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton New York Times Square Hotel

Hotel with a restaurant, steps from Broadway
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Sheraton New York Times Square Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Hudson Market, a café that serves American cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Broadway and Broadway Theatre
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Hudson Market – This café specialises in American cuisine and only serves breakfast.
Library Bar – This café specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Reviews

Sheraton New York Times Square Hotel Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 1820 out of 4943 reviews
Rating 8 - Good. 1166 out of 4943 reviews
Rating 6 - Okay. 914 out of 4943 reviews
Rating 4 - Poor. 501 out of 4943 reviews
Rating 2 - Terrible. 542 out of 4943 reviews

Reviews

10/10 Excellent

José

Travelled with family
Liked: Amenities, property conditions & facilities
The location is fantastic, the room was clean and quiet. The beds were really confortable
Stayed 3 nights in Jul 2025

10/10 Excellent

Ashwin

Stayed 2 nights in Jun 2025

4/10 Poor

Masi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had book a regular room , and upon checking in the give me a handicap room, was very disappointed
Stayed 3 nights in Jul 2025

4/10 Poor

BRYN

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location is what keeps you there. Staff on reception rude. Room was unclean with black hair all in the bathroom on arrival , blind broken in room , but fixed once asked 2 days later after reporting hair it was still there Rooms are small but it’s New York on Times Square Lots of renovations Fridge was good
Stayed 3 nights in Jul 2025

4/10 Poor

Adianna

Stayed 3 nights in Jul 2025

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean, people were friendly. Queen beds are better than double, chose wisely I made that mistake
Stayed 6 nights in Jul 2025

8/10 Good

Laurie

Stayed 7 nights in Jun 2025

10/10 Excellent

edwin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No problems
Stayed 3 nights in Jun 2025

4/10 Poor

richard, Palm City

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Renovations in effect meant the hotel was in chaos. Day and night it was between 40-60 mins wait just to speak to someone at the front desk … I waited 90 minutes to get a replacement room key. Appalling service…. I will never stay at this hotel ever again
Stayed 4 nights in Jun 2025

10/10 Excellent

Babatunde

Stayed 4 nights in Jul 2025

2/10 Terrible

MM Emranul

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 5 nights in Jul 2025

8/10 Good

Rose

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
The building is in need of maintenance, which they are preparing to do. The location is great though.
Stayed 9 nights in Jun 2025

10/10 Excellent

Farhan

Stayed 1 night in Jun 2025

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great property !! Would highly recommend!
Stayed 4 nights in Jul 2025

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. Enjoyed the hotel daily credit.
Stayed 4 nights in Jun 2025

4/10 Poor

Joel

Disliked: Cleanliness, property conditions & facilities
The sink was backed up and would not drain The shade was stuck and wouldn’t go up or down The light and phone were not working The clean towel had nasty stains The elevators are always dirty
Stayed 4 nights in Jul 2025

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The hotel was under construction. Location was great: A+ Size of room : a bit on the small size Staff: good but it is a busy hotel so lines were long The beds were comfortable
Stayed 3 nights in Mar 2025

6/10 Okay

Imad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the location but they are having construction so the space in the lobby and elevator area was crammed. The staff in the breakfast area was also overwhelmed. Seemed like the hotel was honoring the guests with room credit and that created the long line at the hotel Starbucks and breakfast restaurant. The room was decent and accommodating.
Stayed 3 nights in Jul 2025

6/10 Okay

Rosa M

Stayed 2 nights in Jun 2025

6/10 Okay

Ernesto F

Travelled with family
Liked: Cleanliness, property conditions & facilities

Great location, some staff with bad attitute

The hotel was OK. The location is great. The staff at Frondesk & Concierge had a terrible attitude. The staff for the room service and bar restaurant were outstanding.
Stayed 6 nights in Jun 2025

6/10 Okay

Evelyn

Stayed 3 nights in Jun 2025

10/10 Excellent

Tatiana Isabel Ortiz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location is perfect
Stayed 2 nights in Jul 2025

8/10 Good

Indra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
loved the location and friendly staff. Loved to get the 35$ credit that can be used within the facility. did not like the compact shower, facility needs major renovation, feels very outdated. Saw a roach in the bathroom one day.
Stayed 5 nights in Jul 2025

10/10 Excellent

Brona

Travelled with family
The staff was really wonderful! Everyone from the nice man who checked us in to the sweetest, kindest lady who took care of us and our room was professional and warm. They made the stay special.
Stayed 9 nights in Jun 2025

10/10 Excellent

tatiana

Stayed 1 night in Jun 2025