The staff were very welcoming. And the location of the hotel was fine. Unfortunately elevator was not working for the three days we stayed there. so to help with the problem, they put a person inside the elevator to manually run it. The second elevator was broken. So the average wait time for an elevator was 1/2 hour. Some people were walking down from their rooms on the 31st floor because they couldnât get the elevator to stop there. We walked down from the 12th floor. although staff was friendly in the morning breakfast area, the breakfast was subpar to any that I have had at a hotel. For the few dollars we saved staying at this hotel, we figured it would have been worth it to stay someplace else.