4/10 Poor
Carrie
Travelled with family
10 Jul 2025
Liked: Property conditions & facilities
The hotel was fine- decent breakfast and the room “seemed” clean with newer bedding. However- in the middle of the night my son, who was sleeping in the bed next to us, started yelling. He turned on his phone light, tore off the covers, and revealed a HUGE roach crawling around under the covers with him.
In the morning I told the front desk about it and it was clear they couldn’t have cared less. It was “oh, a roach? (Yawn) ya, ok, I’ll tell housekeeping.”
Later I noticed my husband was at the desk also complaining. This woman was standing next to the woman I had told. She seemed to take my husband more seriously and took his contact info saying a manager would reach out. No surprise -we never heard from a manager.
Hopefully they will improve their bug management systems, but based on their seeming lack of concern, I doubt the message will even be forwarded to whomever is in charge of that.
Carrie
Stayed 1 night in Jul 2025