One of the worst customer service had experienced, building and room shown at the time of booking is different where room been allocated. Never book again with this property
Room was ok, slight musty smell, floor could have been cleaned better.
Fridge had dents and gauges in face like it has been hit with an axe or something, externally look tired and not appealing
The studio apartment was great. Clean, comfortable & modern with everything included. It was a bit tricky finding the apartment as the street address is wrong. It's 295
Please don't stay in this apartment. We booked The Foundry but was given the Alfred apartment which is across the road. The Alfred apartment didn't look anything like the photos published on the Hotels.com site. Worst still the apartment had a leak under the sink which resulted in mould forming in the sink cupboard. The bed cover and donna were torn. We spoke to management and they didn't repair the leak or changed the torn sheets over our 4 day stay. The apartment was not serviced for the enitre 4 days.
The photos shown are not the accomodation provided, couldnât get in for 1hr 30mins, codes provides werenât working, horrible staff and horrible service , the manager was trying to fight with me, everything was disgusting , the floors were putrid, room smelt strong of cigarette, we left at 3am because we couldnât stay the night, we were not provided a balcony as booked.
I did not get the balcony room as advertised and yet I paid for it. This property shows very little consideration for guests needs or requests on a consistent badis.
Although I have mobility issues with arthritis this property is more than managable as it caters to the disibility impaired with a lift & bathroom suited to these needs. The bed is divine. Full size fridge is great. But most of all the security is top notch with it requiring 3 codes to even knock on my door. I love it!
Property is not as per photos. Totally different building. TV does not work. Mattress worn out. Blind, NOT black-out curtain as advertised, damaged. Bright light in hallway on entire night, so room was light. Noisy. Sink clogged. Only one bedside table and no power access at that side. It's a room for TWO. So that's just cheap. No way to contact anyone. No reply to email we sent a week ago.