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Mercure Newcastle

4.0 star property

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Photo gallery for Mercure Newcastle

Outdoor pool, pool loungers
Deluxe Suite, 2 Bedrooms (King) | 1 bedroom, in-room safe, laptop workspace, blackout curtains
Deluxe Suite, 2 Bedrooms (King) | 1 bedroom, in-room safe, laptop workspace, blackout curtains
Miscellaneous
Superior Twin Room, 2 Double Beds | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Bar
  • Pool
  • Parking available

Explore the area

View in a map
Corner Of King And Steel Streets, Newcastle West, NSW, 2302
  • Place, Newcastle Civic Theater
    ‪10 min walk‬
  • Place, Newcastle Beach
    ‪4 min drive‬
  • Place, Merewether Ocean Baths
    ‪6 min drive‬
  • Airport, Newcastle, NSW (NTL-Williamtown)
    ‪24 min drive‬

Room options

View all photos for Standard King Room

1 bedroom, in-room safe, laptop workspace, blackout curtains

Standard King Room

8.4 out of 10
Very good
(35 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | 1 bedroom, in-room safe, laptop workspace, blackout curtains

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(6 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

1 bedroom, in-room safe, laptop workspace, blackout curtains

Superior Twin Room, 2 Double Beds

7.8 out of 10
Good
(6 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Accessible King Room

1 bedroom, in-room safe, laptop workspace, blackout curtains

Standard Accessible King Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms (King)

1 bedroom, in-room safe, laptop workspace, blackout curtains

Deluxe Suite, 2 Bedrooms (King)

  • 50 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 King Beds

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About this property

Mercure Newcastle

Hotel with an outdoor pool, near Newcastle Civic Theater
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service and conference space. Housekeeping is available on request.
Mercure Newcastle offers 131 accommodations with a safe and free newspapers. 40-inch Smart televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Newcastle hotel provides complimentary wired Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Mercure Newcastle. During your stay, you're just a quick walk from NEX. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include 5 meeting rooms, conference space and a lift
  • Within a 15-minute walk of Newcastle Civic Theater and Newcastle Museum
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1356 square feet (126 square metres) and includes conference space. Mercure Newcastle also features an outdoor pool, concierge services, and 24-hour room service. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Mercure Newcastle was completed in November 2023.

This 4-star Newcastle hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Mercure Newcastle has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Parking on site (AUD 16 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 28 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • Fenced pool
  • In-room cot
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 1,356 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - November 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 28 per person
  • Self-parking fee: AUD 16 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Newcastle Travelodge
Travelodge Motel Newcastle
Travelodge Newcastle
Travelodge Newcastle Hotel
Travelodge Hotel
Travelodge
Mercure Newcastle Hotel
Travelodge Hotel Newcastle
Mercure Newcastle Newcastle West
Mercure Newcastle Hotel Newcastle West

Mercure Newcastle Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 235 out of 1000 reviews
Rating 8 - Good. 368 out of 1000 reviews
Rating 6 - Okay. 232 out of 1000 reviews
Rating 4 - Poor. 110 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Xabian

Stayed 2 nights in Aug 2025

4/10 Poor

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Do not stay un this hotel. Service is bad and not nice neighbourhood with loud party and people screaming because they can. Never stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in Newcastle; both quiet and clean.
Stayed 1 night in Jul 2025

8/10 Good

Gerard

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very handy position for us.
Stayed 5 nights in Jul 2025

2/10 Terrible

Brett

Stayed 1 night in Jul 2025

10/10 Excellent

Tolley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel..thank you
Stayed 1 night in Jul 2025

10/10 Excellent

Nicolle

Liked: Cleanliness, property conditions & facilities
Beautiful rooms, well serviced
Stayed 1 night in Jun 2025

8/10 Good

Bruce

Stayed 1 night in Jun 2025

2/10 Terrible

Rob Seeliger Pty

Travelled with family
Disliked: Staff & service
Poor service
Stayed 2 nights in Jun 2025

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Kiara

Stayed 2 nights in Feb 2025

10/10 Excellent

Karen

Stayed 1 night in May 2025

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was great however our room was on the main road facing a nightclub, so the noise was pretty bad even with double glazing. The breakfast buffet was basic and not enough plates to go round, and food kept running out. The property needs a facelift and major upgrade. Based on the developments around it, it looks like it will be demolished and replaced in the near future as it may not be the best and highest use of the land
Stayed 2 nights in Jun 2025

4/10 Poor

Kathryn

Business traveller
I stayed on the 6th floor and it smelt damp. The lack of parking was a problem. The room was ok but overall the building is tired and needs refurbishment.
Stayed 2 nights in Jun 2025

10/10 Excellent

Amber

Stayed 1 night in May 2025

6/10 Okay

Fiona

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff were great, helpful, friendly. Property very dated & tired, but clean. Pool not heated or very inviting. Bed comfortable.
Stayed 2 nights in May 2025

6/10 Okay

Khristopher, Birrong

Business traveller
Disliked: Amenities
Old hotel in the CBD - could use an upgrade and parking is limited. But a good location and close to shops and rail.
Stayed 1 night in Feb 2025

4/10 Poor

Xudong

Disliked: Property conditions & facilities
1.room lamps dark, can hardly read a book at night. 2.toilet seat lid can't stay upright, very low quality product. 3.bedside table has unknown liquid like glue. 4.Not a friendly check-in using a machine, staff seems not patient for the instructions when checking in 10pm as not familiar using the machine. 5.carpark always full after 10pm, have to park on street with extra 5min walking, particularly in the raining days. 6. buffet breakfast not many options you can choose 7. Abnormal noise at the nighttime, maybe the sounds from AC, but the AC not turning on at all. 8.stickly hairdryer handle. 9.compare to other Mercure hotels, this Mercure Newcastle hotel may not be your prefer one.
Stayed 3 nights in May 2025

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in May 2025

10/10 Excellent

Kaushik

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Nola

Liked: Cleanliness, staff & service
The feeling that the property was past its best.
Stayed 3 nights in May 2025

10/10 Excellent

Niel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another perfect place to stay in Newcastle. Close to the beach, shopping malls, public transport and lots of fine dining options
Stayed 3 nights in May 2025

10/10 Excellent

Niel

Stayed 2 nights in May 2025

4/10 Poor

Scott

Stayed 1 night in May 2025

10/10 Excellent

Kaushik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025