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Mercure Newcastle

4.0 star property

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Photo gallery for Mercure Newcastle

A hotel reception desk with a sign reading 'MERCURE HOTEL' and a 'PRIORITY WELCOME' sign.
A modern dining area with wooden tables and purple bar stools, a kitchen in the background, and ceiling lights.
Meeting facility
A dining table set with wine glasses, a bottle, a candle, and a centerpiece with flowers and a decorative item.
A pool with clear blue water and a person's legs in the water.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
Corner Of King And Steel Streets, Newcastle West, NSW, 2302
  • Place, NEX
    ‪3 min walk‬
  • Place, Newcastle Civic Theater
    ‪10 min walk‬
  • Place, Newcastle City Hall
    ‪10 min walk‬
  • Airport, Newcastle, NSW (NTL-Williamtown)
    ‪30 min drive‬

Room options

View all photos for Standard King Room

A hotel room with a large bed, a small table with two chairs, a sofa, and a painting on the wall.

Standard King Room

8.4 out of 10
Very good
(38 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a TV, a wooden TV stand, a wardrobe, and a wall with a cityscape painting.

Standard Room, 2 Single Beds

8.4 out of 10
Very good
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, two bedside tables, a wall-mounted sign, and a window with curtains.

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Twin Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Superior Twin Room, 2 Double Beds

7.2 out of 10
Good
(11 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free wired internet

View all photos for Standard Accessible King Room

A hotel room with a large bed, two bedside tables, a wall-mounted sign, and a window with curtains.

Standard Accessible King Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Suite, 2 Bedrooms (King)

A hotel room with a large bed, two bedside tables, a wall-mounted sign, and a window with curtains.

Deluxe Suite, 2 Bedrooms (King)

  • 50 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 King Beds
  • Free wired internet

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About this property

Mercure Newcastle

An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service and conference space. Housekeeping is available on request.
Mercure Newcastle offers 131 accommodations with a safe and free newspapers. This accommodation offers separate sitting areas and includes dining tables. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Newcastle hotel provides complimentary wired Internet access. 40-inch Smart televisions come with satellite channels. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Mercure Newcastle. During your stay, you're just a quick walk from NEX. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include 5 meeting rooms, conference space and a lift
  • Within a 15-minute walk of Newcastle Civic Theater and Newcastle Museum
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1356 square feet (126 square metres) and includes conference space. Mercure Newcastle also features an outdoor pool, concierge services, and 24-hour room service. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Mercure Newcastle was completed in November 2023.

This 4-star Newcastle hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Mercure Newcastle has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Parking on site (AUD 16 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 32 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 1,356 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • At least 80% organic food
  • Banquet hall
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renovated entire property - November 2023
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 32 per person
  • Self-parking fee: AUD 16 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Newcastle Travelodge
Travelodge Motel Newcastle
Travelodge Newcastle
Travelodge Newcastle Hotel
Travelodge Hotel
Travelodge
Mercure Newcastle Hotel
Travelodge Hotel Newcastle
Mercure Newcastle Newcastle West
Mercure Newcastle Hotel Newcastle West

Mercure Newcastle Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 248 out of 1000 reviews
Rating 8 - Good. 363 out of 1000 reviews
Rating 6 - Okay. 224 out of 1000 reviews
Rating 4 - Poor. 109 out of 1000 reviews
Rating 2 - Terrible. 56 out of 1000 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Yan Yan

Good location and staff are friendly
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Avery

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and tidy and the staff were lovely :)
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Melvin Sonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good! Great experience over there! Tnx!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Jessica

Liked: Staff & service, amenities
The property is in a good position in the city and the staff were really lovely. The room itself was a bit old and had a few questionable stains on the floor and ceilings but the bed was comfortable. Good for a short term stay!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nasmeen

Liked: Cleanliness
Clean room, excellent staffing
Stayed 3 nights in Jan 2026
Verified

8/10 Good

sherry

Liked: Cleanliness, staff & service, amenities
The room was good and the staff were friendly.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2025
Verified

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a good price and easy accessible, room was clean, staff were very helpful and breakfast was fine but not alot of choices.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Sarah

Liked: Cleanliness
bathrooms are dated with step into bath / shower hotels.com silver members offers like free parking not provided no upgrade or free bottle of wine / free breakfasts
Stayed 1 night in Apr 2026
Verified

8/10 Good

Jenny

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very courteous. Room was lovely. Great breakfast buffet
Stayed 1 night in Dec 2025
Verified

8/10 Good

Irena

Liked: Staff & service
It was fine. Enjoyed our stay. Lovely staff.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful. Location was good. Room was good only the bathroom needed to be improved
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities
Clean room and staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t attend the pool
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay. Not too far from anything especially if you enjoy walking.
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Kerryn

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff are nice Parking is silly as no signs and no help The hotel needs a massive renovation and is not worth the price Bathroom has items hanging off Hallways have massive dents and pieces missing in the walls
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tracey

Great Location comfy beds clean and amazing breakfast.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast wasn’t free but had a great time. Would definitely go back
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay in Newcastle.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast. Great location, courteous and helpful staff. Small shopping centre accross the road with supermarkets, pharmacy, bottleshop, post office, shops & great dining options
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tolley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel..thank you
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Nicolle

Liked: Cleanliness, property conditions & facilities
Beautiful rooms, well serviced
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Hemamm

Liked: Amenities
It was good for the price. Parking is bit tricky. Polite and helpful staff. Shower was amazing and room aircon and beds very good.
Stayed 2 nights in Nov 2025