Staff is the heart of this hotel. They are very accommodating, polite and friendly.
If you find an issue and report it, you will receive vouchers for your favourite drink. A beer or a botte of wine. The pub area is a visual experience and very coasy.
Surprisingly a wonderful renovated chic hotel room.
With double glazed windows, you wouldn't know you were above a funky pub.
Amazing front desk service that gave us a 10% voucher to breakfast at an Amazing cafe called Neighbours.
Will definitely stay there again whenever in Newcastle!
We were lucky to find and stay at Lucky Hotel. We couldnât fault anything about our overnight stay. The hotel was well presented and appeared newly renovated. Our room was comfortable, quiet and well appointed. We were very happy with our stay, and will stay again when next in Newcastle
Room was completely fine but the central heating unit was broken and the room was an absolute sauna. A small portable air con was in the room but it was beyond useless. When I got help to see if anything can be done, I was advised that the hotel was fully booked and unfortunately nothing could be changed. Understanding this was the case, I was told that the hotel would contact me first thing the morning after to discuss remuneration in some capacity but as you can tell from this review, I am still yet to hear anything from them. While I understood not much could be done about changing rooms given the full hotel, the lack of communication afterwards has turned me off here moving forward. Lucky no more.
Stayed for 2 nights and had a lovely stay. The room was very clean and newly renovated.
Very friendly staff, great location!
One thing to note.. the room I was staying in was facing the main road so there were traffic/tram noises throughout the day and night.. however the noise isnât as loud once the balcony door is shut.