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Borough Arms Hotel

3.0 star property

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Photo gallery for Borough Arms Hotel

Street view
Deluxe Suite | Iron/ironing board, free WiFi, bed sheets
Pub
Deluxe Suite | Bathroom | Free toiletries, hair dryer, towels
Banquet hall

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX
  • Place, Apedale Community Country Park
    ‪3 min drive‬
  • Place, New Vic Theatre
    ‪3 min drive‬
  • Place, Keele University
    ‪7 min drive‬
  • Airport, Manchester (MAN)
    ‪60 min drive‬

Room options

View all photos for Standard Double Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, Ensuite

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Ensuite

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Single Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, Ensuite

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite | Iron/ironing board, free WiFi, bed sheets

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Standard Quadruple Room | Iron/ironing board, free WiFi, bed sheets

Standard Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite | Iron/ironing board, free WiFi, bed sheets

Deluxe Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Standard Quadruple Room | Iron/ironing board, free WiFi, bed sheets

Standard Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Borough Arms Hotel

Along with a restaurant, this smoke-free hotel has a bar/lounge and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.
Borough Arms Hotel offers 40 accommodations with coffee/tea makers and free toiletries. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers. This Newcastle-Under-Lyme hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Borough Arms Hotel. During your stay, you'll be within walking distance of New Vic Theatre. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at Ostler Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the value of their stay and the helpful staff
  • Just a 3-minute drive from New Vic Theatre and a few minutes from Royal Stoke University Hospital
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Borough Arms Hotel also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Newcastle-Under-Lyme hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 10:00 AM.
Ostler Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Gladstone Lounge Bar – This pub only serves lunch. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 9.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gladstone Lounge Bar
  • Ostler Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1783
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM

Early check-in subject to availability

Early check-in fee: GBP 10.00

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

Late check-out fee: GBP 10.00

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 9.50 for adults and from GBP 6.95 for children
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same city as the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Borough Arms Hotel Hotel

Borough Arms Hotel

Borough Arms Hotel Newcastle-Under-Lyme

Borough Arms Newcastle-Under-Lyme

Borough Hotel

Borough Arms Hotel Newcastle-Under-Lyme

Borough Arms Hotel Hotel Newcastle-Under-Lyme

Borough Arms Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 87 out of 304 reviews
Rating 8 - Good. 106 out of 304 reviews
Rating 6 - Okay. 71 out of 304 reviews
Rating 4 - Poor. 29 out of 304 reviews
Rating 2 - Terrible. 11 out of 304 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Martin

Stayed 1 night in Feb 2026

4/10 Poor

Mr Timothy

Liked: Staff & service
Disliked: Cleanliness, amenities
Dusty and dated hotel. Staff were nice and was reasonably priced. Thin walls and noisey neighbours in the room next door. I wouldnt hurry back.
Stayed 1 night in Feb 2026

4/10 Poor

HENRYK

Disliked: Cleanliness, amenities
The room was awful with mould in the bathroom and there was a smell of used cooking fat that permeated throughout the hotel. The staff were fine on reception.
Stayed 1 night in Feb 2026

10/10 Excellent

Teresa

The staff were really lovely and the food really good.
Stayed 1 night in Feb 2026

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities
Tidy, clean and comfortable room. The hotel is basic but perfectly good for a short stay. Friendly staff and good value, would stay again.
Stayed 1 night in Feb 2026

4/10 Poor

Chris

Stayed 1 night in Jan 2026

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
Excellent lication to Town centre. Very comfortable bed, room clean and spacious. Staff extremely polite and helpful.
Stayed 3 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room easy check in
Stayed 1 night in Dec 2025

4/10 Poor

Steve

Disliked: Staff & service, property conditions & facilities, room comfort
Road traffic noise is terrible and car park flood lights directed at room window like sleeping during the day. Very basic, old room requires refurbishing.
Stayed 2 nights in Dec 2025

10/10 Excellent

gareth

Travelled with family
Liked: Cleanliness, staff & service
Room was good. Radiators worked very well! No shower gel or shampoo provided - it's a budget hotel so that's ok.
Stayed 1 night in Dec 2025

6/10 Okay

mrs julie ann

Liked: Room comfort
Disliked: Property conditions & facilities
Room was clean but very tired . In dire need of a paint /refurb . Bed was comfortable and hot shower . Looked like sort of place for contractors. Pub joined was nice but very quiet for a weekend and overpriced.
Stayed 1 night in Nov 2025

6/10 Okay

Samson

Stayed 1 night in Nov 2025

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab!
Stayed 3 nights in Nov 2025

6/10 Okay

Gail

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was freezing when we arrived, we had to contact the reception to fix the radiator and the phone in the room didn’t work but the beds were comfy and the staff were lovely.
Stayed 1 night in Nov 2025

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, amenities
The room was very clean and comfort. Staff were very helpful.we had a lovely stay.
Stayed 1 night in Nov 2025

6/10 Okay

Graham

Business traveller
Disliked: Property conditions & facilities
Room was basic, but for the price it was adequate! Everything worked and the bed was reasonably comfy.
Stayed 1 night in Oct 2025

8/10 Good

Olumide

Stayed 1 night in Oct 2025

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful on arrival and each time we asked a question.
Stayed 1 night in Oct 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfy, good position in town

Very comfy bed in a clean room in the annexe. Free car park close to Newcastle centre a big plus. Easy walk to the New Vic theatre
Stayed 1 night in Oct 2025

8/10 Good

Graham

Stayed 1 night in Oct 2025

8/10 Good

Jason

Liked: Staff & service

A pretty average classic hotel

Parking can be a challenge at busy times. I didn’t expect much due to room cost, so i wasn't surprised when i turned up to what appeared to be a 1980's style themed hotel. No lift, so i can imagine people with mobility issues could have a problem staying here. My room was on the top floor. Decor was very dated. Bed quite hard, pillows were too soft. Wall lamps had dust and cobwebs hanging from them. Toilet seat was loose and slipped to side when seated sometimes. Lighting levels seemed very low in bathroom. Wardrobe had ample space and tea/coffee making facility was a bonus. Breakfast options were adequate and reasonable service
Cob webs and dust on wall lamps
Low lighting level in bathroom
Period building and decor
Loose toilet seat
Stayed 1 night in Oct 2025

10/10 Excellent

WENDY

Stayed 1 night in Oct 2025

8/10 Good

Dean, Liverpool

Stayed 1 night in Sep 2025

10/10 Excellent

Glynis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. We didn't do anything locally as we were visiting pur friends who live locally. However I would stay here again
Stayed 1 night in Sep 2025