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The Magnum Hotel, Sunderland City, Sure Collection by Best Western

3.0 star property

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Photo gallery for The Magnum Hotel, Sunderland City, Sure Collection by Best Western

Desk, blackout curtains, iron/ironing board, WiFi
Standard Room, 1 Double Bed, Accessible, Bathtub | Desk, blackout curtains, iron/ironing board, WiFi
Daily to-go breakfast (GBP 7 per person)
Desk, blackout curtains, iron/ironing board, WiFi
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Timber Beach Road, Sunderland, England, SR5 3XG
  • Place, North East Aircraft Museum
    ‪6 min drive‬
  • Place, Herrington Country Park
    ‪6 min drive‬
  • Place, Stadium of Light
    ‪7 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪40 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking (with Two Single SofaBeds)

Desk, blackout curtains, iron/ironing board, WiFi

Executive Room, 1 King Bed, Non Smoking (with Two Single SofaBeds)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Single Sofabed)

Family Room, 1 King Bed, Non Smoking (with Single Sofabed) | Desk, blackout curtains, iron/ironing board, WiFi

Family Room, 1 King Bed, Non Smoking (with Single Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

Standard Room, 1 Double Bed, Accessible, Bathtub | Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Double Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room) | Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, WiFi

Standard Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

The Magnum Hotel, Sunderland City, Sure Collection by Best Western

Along with self parking, this smoke-free hotel has a 24-hour front desk and free newspapers. WiFi in public areas is free.
The Magnum Hotel, Sunderland City, Sure Collection by Best Western offers 63 accommodations with a hairdryer and blackout curtains. Satellite televisions are provided.

Bathrooms include a combined bath/shower unit. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

During your stay at The Magnum Hotel, Sunderland City, Sure Collection by Best Western, you'll be close to Stadium of Light. Free WiFi in public areas, breakfast (surcharge) and self-parking (surcharge) are available.
  • Free Wi-Fi in some public areas
  • To-go breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include luggage storage
  • 5 minutes by car from Stadium of Light and 6 minutes from Herrington Country Park
The Magnum Hotel, Sunderland City, Sure Collection by Best Western offers its guests complimentary newspapers in the lobby. Public spaces have free WiFi. Parking is available for a fee.

This 3-star Sunderland hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (GBP 5 per day)
  • Limited on-site self parking

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 7 for adults and GBP 4 for children

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: GBP 10
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 7 for adults and from GBP 4 for children
  • Uncovered self-parking fee: GBP 5 per day
  • Early check-in fee: GBP 10 (subject to availability)
  • Late check-in fee: GBP 10
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Inn Sunderland Hotel
Comfort Inn Sunderland
Magnum Hotel Sunderland
The Magnum Hotel Sunderland, Sure Hotel Collection by BW Hotel

The Magnum Hotel, Sunderland City, Sure Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 185 out of 414 reviews
Rating 8 - Good. 140 out of 414 reviews
Rating 6 - Okay. 42 out of 414 reviews
Rating 4 - Poor. 23 out of 414 reviews
Rating 2 - Terrible. 24 out of 414 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Stuart

Travelled with family
Liked: Cleanliness
The room was clean enough, staff were courteous, there was no key available for the room due to software issues when we arrived. Overall ok but expected more
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Very clean room, helpful and friendly staff. Good location
Stayed 1 night in Jan 2026

10/10 Excellent

Emillie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2026

10/10 Excellent

Sly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nobody at check in when we arrived so waited for 20 minutes outside. The receptionist later explained that she was also doing the rooms and there was no longer a device to let her know we were waiting, hotel needs to employ more cleaners! Very professional receptionists both morning and evening!
Stayed 1 night in Jan 2026

6/10 Okay

James

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good
Stayed 7 nights in Dec 2025

6/10 Okay

Simon

Liked: Cleanliness, staff & service
Disliked: Amenities
Not very good the light power kept tripping off and the shower didn't want to turn off. Reported it in the morning
Stayed 1 night in Dec 2025

6/10 Okay

Satyadeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stuff look after yourself breakfast could’ve been better but a nice basic hotel, lovely place to stay otherwise shame that you’ve gotta pay for your parking
Stayed 2 nights in Nov 2025

10/10 Excellent

Daorsa

Stayed 1 night in Nov 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 2 nights in Nov 2025

6/10 Okay

martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TVs in 2 rooms not working. Room cleaning not available “due to staff illness”. Lots of litter in car park. Derelict restaurant boarded up next door. Charges for car park. Main door locked at 4pm and I had to be let in - doesn’t suggest area is safe? 2 mile walk into town in very dull along a dual carriageway and nearest metro station 20 mins away. But clean and staff were pleasant.
Stayed 1 night in Nov 2025

10/10 Excellent

Tyrone

Stayed 1 night in Oct 2025

6/10 Okay

Iain

Travelled with family
Liked: Staff & service
Staff were fantastic. The hotel is a little bit run down needs a bit of a upgrade and a bar and it would be great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and room was clean and very comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

Darren

Stayed 3 nights in Oct 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was amazing.
Stayed 3 nights in Oct 2025

2/10 Terrible

Neil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Nathan

Stayed 1 night in Oct 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As I pulled into the car park it dawned on me that I had stayed there before but it had been a Premier Inn back then. I am not sure why it was no longer part of that chain but it hadn't really changed. It was the same as it used to be. It was clean and tidy and the staff were incredibly friendly and helpful. One word of warning: On their website they say they are in walking distance of the city centre amenities such as the Emporium Theatre (which is why we were there). We used Google maps to plan our walk and when it suggested it would take 50 mins we decided that was a little too much of a stroll to the theatre and back. Other than that this is a very good, value for money, hotel with lovely staff.
Stayed 1 night in Sep 2025

10/10 Excellent

lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful. Breakfast was good .They also do meals through outt the day. Great location for Sunderland game about half hour walk on cycle path. Or jump on the park and ride
Stayed 1 night in Sep 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Les

Stayed 3 nights in Sep 2025

8/10 Good

Hany

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

6/10 Okay

Greg

Travelled with family
Liked: Cleanliness
Ok
Stayed 2 nights in Aug 2025

6/10 Okay

Tracy

Travelled with family
Disliked: Amenities, property conditions & facilities
Very dated, you definitely get what you pay for here. Rooms clean and comfortable enough, staff good at check in, very rude at breakfast, we didn’t bother staying for breakfast in the end we walked to the retail park and ate there. Sign on reception said 20 minute walk to Stadium of Light but it’s definitely 30-40 minutes. Would I return, no not really.
Stayed 1 night in Aug 2025