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Holiday Inn Sunderland – City Centre by IHG

4.0 star property

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Photo gallery for Holiday Inn Sunderland – City Centre by IHG

Restaurant
Exterior
Desk, blackout curtains, soundproofing, iron/ironing board
Exterior
Fitness facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
Keel Square, Sunderland, England, SR1 3DS
  • Place, University of Sunderland
    ‪4 min walk‬
  • Place, Sunderland Empire
    ‪6 min walk‬
  • Place, Stadium of Light
    ‪10 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪49 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Accessible

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 1 Queen Bed, Accessible

9.4 out of 10
Exceptional
(8 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(50 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(9 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Holiday Inn Sunderland – City Centre by IHG

A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Change of towels is available on request
Holiday Inn Sunderland – City Centre by IHG offers 120 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. 50-inch LED televisions come with satellite channels and pay-per-view films. Bathrooms include a shower.

This Sunderland hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Sunderland – City Centre by IHG. During your stay, you're just a quick walk from Sunderland Empire. Free WiFi in public areas, a restaurant and a gym are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute walk from Sunderland Empire and 6 minutes on foot from University of Sunderland
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site.

WiFi is free in public spaces. The business-friendly Holiday Inn Sunderland – City Centre by IHG also features a fitness centre, a front desk safe, and a lift.

This 4-star Sunderland hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.
Holiday Inn Sunderland – City Centre by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15 per person
  • Rollaway bed fee: GBP 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Sunderland – City By Ihg
Holiday Inn Sunderland an IHG Hotel
Holiday Inn Sunderland – City Centre by IHG Hotel
Holiday Inn Sunderland – City Centre an IHG Hotel
Holiday Inn Sunderland – City Centre by IHG Sunderland
Holiday Inn Sunderland – City Centre by IHG Hotel Sunderland

Holiday Inn Sunderland – City Centre by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 330 out of 458 reviews
Rating 8 - Good. 86 out of 458 reviews
Rating 6 - Okay. 26 out of 458 reviews
Rating 4 - Poor. 5 out of 458 reviews
Rating 2 - Terrible. 11 out of 458 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Steven

Stayed 1 night in Feb 2026

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities
Great welcome and helpful, friendly staff - Everything was spotless and comfortable and the breakfast was lovely
Stayed 1 night in Feb 2026

8/10 Good

Lisa

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Noisy guests in hallways woke me up, slamming doors could be easily rectified with soft closes. Premier inn gets this right.
Stayed 1 night in Feb 2026

10/10 Excellent

emma

Stayed 1 night in Feb 2026

10/10 Excellent

Neil

Stayed 1 night in Feb 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Staff were all absolutely fantastic, hotel was nice, modern and clean. I really enjoyed our stay
Stayed 1 night in Feb 2026

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities
All good as always, great location, great staff, great breakfast, clean room, excellent value. Would recommend and will return.
Stayed 1 night in Feb 2026

2/10 Terrible

Martin

Liked: Cleanliness, amenities
Staff are very busy and friendly. Problem for us! They seem to have long stay residents in this hotel, who are very noisy. We had someone repeatedly waking us up at 05:50 with dance music, on a Saturday and Sunday morning. The staff helped to notify the resident, however having spoke to several staff, they were aware of the resident. With one member stating "we've had multiple complaints!!!! Well, hearing this, they knowingly placed me and my wife next to this noisy resident without any care for us. Not impressed.
Stayed 1 night in Feb 2026

10/10 Excellent

Barry

Stayed 3 nights in Feb 2026

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
The room was spotless, comfortable bed and the room was lovely and quiet even though we were on a main road.
Stayed 1 night in Feb 2026

8/10 Good

Doris

Liked: Cleanliness, staff & service, amenities
Clean room good breakfast
Stayed 2 nights in Feb 2026

10/10 Excellent

Tracey, Stockton-On-Tees

Stayed 1 night in Feb 2026

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was lovely, staff very helpful, i didn't have breakfast as i only have tea and toast and they were going to charge me £15-50 , i think they need to review this policy.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ellis

Stayed 2 nights in Feb 2026

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Staff . Good welcome. Clean room. Location.
Stayed 1 night in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Jan 2026

10/10 Excellent

Steve

Stayed 1 night in Dec 2025

10/10 Excellent

Marc

Stayed 3 nights in Jan 2026

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious, cleans and well appointed. The staff were extremely courteous and helpful. We would like to thank Andrea for her great help with our enquiries and to the staff member who checked us in (sorry I don’t catch her name) The Breakfast is amongst the best we’ve experienced at a hotel. Would 100% recommend this hotel. Thankyou.
Stayed 3 nights in Jan 2026

6/10 Okay

Rebecca

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The information says “sound proof rooms” however there is music from the nearby bars until around 11pm, unless there is an event on and it can be 1.30am… which it was while we were there.
Stayed 1 night in Jan 2026

10/10 Excellent

Christine

Stayed 1 night in Jan 2026

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities
Always a great stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities
The staff were lovely and friendly and the room was ideal for a short stay. Very clean with plenty space and a fab shower.
Stayed 1 night in Jan 2026

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern spacious hotel. Friendly staff on arrival
Stayed 1 night in Jan 2026

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, good location for the theatre and close to the train station
Stayed 1 night in Jan 2026