8/10 Bien
Heather
3 sept. 2025
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Poor customer service and accessibility.
Overall ok stay. The issues begin on my arrival day when I received a call that seemed as a scam from the start. However, my original booking was doubled booked could not stay at location and wasn't informed until 2 hours before checkin. Reservation was found at no additional charge and I specifically asked if this reservation was confirmed so there would be no complications upon arrival. I arrived for checkin at Courtyard by Marriott just to be told there was not a reservation for me. The clerk did nothing to try and help me. I stepped out of the line to call hotels.com back and explain I'm being told that there is no reservation under my name. The hotels.com rep apologized and asked me to hold while he contacted Courtyard by Marriott. Only with the call from hotels.com did the clerk say "on your reservation just popped up"! Very unprofessional and not sympathetic. Front staff needs more customer service training!!! Lastly someone in my party is wheel chair bound, and our room key never worked for the side entrance number 5, I told staff this several times and had keys reprogrammed the keys never allowed us access to the door that made the elevator easily accessible. Instead I had to go all the way around to front of building then walk a distance to get to elevator!! Whew. Not acceptable for a person who is disabled.
Heather
Séjour de 2 nuits en août 2025