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Best Western Colonel Butler Inn

3.0 star property

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Photo gallery for Best Western Colonel Butler Inn

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, blackout curtains
Sports bar
Free daily continental breakfast
Front of property – evening/night
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Room service
  • Bar
  • 24/7 front desk

Explore the area

View in a map
278 Mary Street, Niagara-on-the-Lake, ON, L0S1J0
  • Jackson-Triggs Winery
    ‪16 min walk‬
  • Shaw Festival Theatre
    ‪2 min drive‬
  • Peller Estates Winery
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪60 min drive‬

Room options

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

9.6 out of 10
Exceptional
(12 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(80 reviews)
  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western Colonel Butler Inn

Hotel with free breakfast, near Lake Ontario
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, concierge services and a 24-hour front desk.
Best Western Colonel Butler Inn offers 26 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. Cable televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.

Children aged under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western Colonel Butler Inn. During your stay, you're just a quick walk from Niagara River Gorge. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Butler's Bar
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the breakfast and the clean guestrooms
  • 13 minutes by foot from Lake Ontario and a 3-minute drive from Shaw Festival Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. A fitness centre, a terrace, and a vending machine are also featured at Best Western Colonel Butler Inn. Self parking is free.

This 3-star Niagara-on-the-Lake hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
Butler's Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Butler's Bar

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • In-room refrigerator
  • Travel cot

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Colonel Butler
Best Western Colonel Butler Inn
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Niagara-on-the-Lake
Colonel Butler Inn
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Colonel Butler Niagara On The
Best Western Colonel Butler Inn Hotel
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Inn Hotel Niagara-on-the-Lake

Best Western Colonel Butler Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 588 out of 1000 reviews
Rating 8 - Good. 329 out of 1000 reviews
Rating 6 - Okay. 61 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 5 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

margo

Travelled with group
Liked: Amenities
Veranda at the front was lovely. Great staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated rooms in a wonderful convenient area. Feels very residential / small business mix. Smaller rooms but efficient layout and a wonderful location with easy delicious restaurants within 3 minutes of walking. Parking was wonderful and there is a pedal bike rental station out front. The bathroom is small but one of the cleanest & brightest I’ve ever seen. Great renovations here.
Stayed 1 night in May 2025

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was delicious, the staff was unbelievably friendly and the beds were very comfortable!
Stayed 1 night in May 2025

6/10 Okay

Jennifer, Barrie

Liked: Staff & service
Stayed 2 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free filtered water dispenser was a big plus for me, I made good use of that, and the fitness center and the restaurant. the included breakfast was very good too.
Stayed 2 nights in May 2025

10/10 Excellent

Aileen

Stayed 2 nights in May 2025

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel. Staff are always friendly and helpful. It’s very quiet. My mum and I come to NOTL atleast once a year and this is the one place we like to stay. I have never had a bad experience here. Than you!
Stayed 1 night in May 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The hotel offers an excellent experience, with exceptionally courteous and attentive staff. Outstanding value for money. I will certainly return with my family.
Stayed 1 night in May 2025

8/10 Good

John and Joanne

Stayed 2 nights in May 2025

10/10 Excellent

Carol

Stayed 2 nights in May 2025

10/10 Excellent

Gilbert

Stayed 1 night in Apr 2025

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 3 nights in Apr 2025

6/10 Okay

Arlene

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were friendly and helpful. The breakfast attendant was excellent and always made sure that the coffee was replenished and tables were cleaned promptly. The breakfast menu was identical both weekend days; a little variety would have been nice. The facility seemed tired and there was evidence of wear on the walls where furniture had scraped against them. Our room was clean and well stocked but the televisions were not working properly. On both of them the picture was very pixelated. We called the front desk for assistance but we were told that it was likely a problem with the cable and that no one would be able to fix it over the weekend. This seemed like a lazy response. They could have at least tried to get it repaired. Most cable companies have 24/7 repair service and a customer like a hotel should ensure that they have a reliable provider that is able to help at all times. They could have offered us a different room as we were told that no one else was reporting this problem. They offered us a small discount on the nightly rate. We suspect that the problem was a faulty splitter given that there were 2 TV’s in the room. We have stayed at this place before and enjoyed it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Dan, Penetanguishene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2025

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the Sports Bar next door! The rooms were clean and well equipped and the walk to town was lovely!
Stayed 3 nights in Apr 2025

10/10 Excellent

Bridget

Stayed 3 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getting the Best of Niagara-on-the-Lake

We stayed for a "2nd Honeymoon" aka Wedding Anniversary trip to lovely Niagara-on-the-Lake, Ontario for shopping and fine dining, etc. Everything went perfectly and all staff were courteous and professional and took steps to ensure that we felt more than welcome. Breakfast was "typical" but more than adequate. We would return again and recommend.
Stayed 1 night in Apr 2025

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at
Stayed 1 night in Apr 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jessana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are always friendly and happy to provide service. The location is very good for my visits to the area. I do enjoy the welcome cookies.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025