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Best Western Niantic - New London/Mystic Area

2.5 star property

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Photo gallery for Best Western Niantic - New London/Mystic Area

Lobby
Daily self-service breakfast for a fee
Desk, laptop workspace, iron/ironing board, free cots/infant beds
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only) | Desk, laptop workspace, iron/ironing board, free cots/infant beds
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
265 Flanders Road, Niantic, CT, 06357
  • Place, Flanders Plaza Shopping Center
    ‪12 min walk‬
  • Place, Hole-in-the-Wall Beach
    ‪6 min drive‬
  • Place, Rocky Neck State Park
    ‪8 min drive‬
  • Airport, New London, CT (GON-Groton - New London)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only) | Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

8.8 out of 10
Excellent
(22 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Shower Only)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Shower Only)

9.8 out of 10
Exceptional
(29 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only;Larger Room)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only;Larger Room)

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Shower Only;with Sofabed)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Kitchenette (Shower Only;with Sofabed)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Shower Only)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (Shower Only)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Niantic - New London/Mystic Area

Hotel in Niantic with 24-hour fitness centre and seasonal outdoor pool
Along with a 24-hour fitness centre, this hotel has a seasonal outdoor pool and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Best Western Niantic - New London/Mystic Area offers 93 accommodations with coffee/tea makers and a hairdryer. Televisions come with satellite channels and Netflix. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Niantic hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.
During your stay at Best Western Niantic - New London/Mystic Area, you'll be within walking distance of Flanders Plaza Shopping Center. Free WiFi in public areas, free self-parking and a 24-hour gym are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Self-service breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business centre, a meeting room and laundry facilities
  • On-site recreation includes a 24-hour gym
  • 15 minutes on foot from Flanders Plaza Shopping Center and a 3-minute drive from Cedar Ridge Golf Course
  • Dogs welcome for a fee (restrictions apply)
Best Western Niantic - New London/Mystic Area offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Public spaces have free WiFi. A business centre and a meeting room are available. The business-friendly Best Western Niantic - New London/Mystic Area also features a vending machine, laundry facilities, and pool umbrellas. Self parking is free.

Smoking is allowed in designated areas at this Niantic hotel.

For a fee, guests can enjoy a self-service breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 10:00 AM for a fee

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • 50-inch TV with satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per accommodation, per night, plus a deposit of USD 150.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open on 22 May and close on 04 September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Niantic Motel
Niantic Motel
Best Western Niantic Inn
Niantic New London Mystic Area
Best Western Niantic New London/Mystic Area
Best Western Niantic - New London/Mystic Area Hotel
Best Western Niantic - New London/Mystic Area Niantic
Best Western Niantic - New London/Mystic Area Hotel Niantic

Best Western Niantic - New London/Mystic Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 267 out of 398 reviews
Rating 8 - Good. 80 out of 398 reviews
Rating 6 - Okay. 33 out of 398 reviews
Rating 4 - Poor. 8 out of 398 reviews
Rating 2 - Terrible. 10 out of 398 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Ms Maureen J

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the first time I have ever taken my little dog on a trip. I was worried that the rooms of a hotel that took pets would not be as clean as I like. The room was immaculate. Tbe
Stayed 2 nights in Jul 2025

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Jul 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Michelle R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Comfortable bed

Bed was amazing and bedding and pillows were excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Heidi

Stayed 1 night in Jul 2025

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lousy service

Both women working at the front desk were rude and certainly not helpful! I booked this hotel because of the outdoor pool during our trip to Mystic. Checkout was 11 am. We were told we could not use the pool after 11. I have NEVER had a hotel not allow facilities used on Checkout date!!! But they allow a different guest a large pool gathering with food being grilled!!! I have pictures!!! My room was not cleaned. Was told you need 24 hours notice to have new towels, trash emptied ect... I will NEVER stay with this hotel chain again! I went away to relax not clean or cook your so called free breakfast!
Stayed 2 nights in Jul 2025

6/10 Okay

Carolyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was actually the nicest Best Western I have stayed at, personally. In my home state it’s an outdoor style hotel which I just don’t care for Regardless, it was always a pleasant and friendly experience for me. My only issue with this specific one was the AC. I was there only at night time to shower and sleep, then left. I reserved this room specifically because it was SO hot and crowded at my family beach house and so I could sleep during the day before driving back home. They switched my room prior which was the day of leaving due to AC issues in mine once I realized what was going on. It wasn’t any better. If you’re like me and you just want a nice COLD room to sleep in, this isn’t for you. 68 degrees is at best what it gets to. Also, I didn’t get sleep as planned prior to my drive home because the unit went click click” very loud both in the living area and bedroom before it ran again. Seems to be the only local one pet friendly in CT which is a plus for me. The AC situation for me, at least just made the stay not good for me and drove home exhausted. I got the room to sleep somewhere cold, with my dog for two nights. That didn’t happen which is why I rated it as I did. If you don’t need your room COLD and the thermostat not waking you right when you fall to sleep then it would be perfect for you in a room the heat didn’t randomly kick on in. Otherwise, would’ve been great!
Stayed 2 nights in Jul 2025

10/10 Excellent

Georita M

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Marjorie, Flushing

DO NOT STAY HERE!!! Our room had LEAKS ALL OVER THE CEILING, and WATER ON THE FLOOR! This place may look freshly “renovated” but it’s all a façade. It’s made of cardboard. Don’t be fooled! The walls are paper thin, and you’ll hear everything. The staff are incompetent and in desperate need of training. We went up to the front desk staff and asked for extra pillows cause my husband needs to keep his head elevated due to his vertigo. The guy at the front desk asked us for our room number and never came with the pillows. He could have at least called us and let us know if there weren’t any. Body wash dispenser in the shower was completely empty, so we used the shampoo to wash our bodies. And we were never told when we checked in that we needed to ask for housekeeping if we want our room cleaned. So we came back from our outing still with no body wash, dirty towels and an unmade bed. And that doesn’t include the puddles on the floor from the leaky ceiling! When we mentioned it to the front desk, he said that there’s a little sign written on a little stand located on the side of the large desk indicating that housekeeping needs to be requested. No one would have noticed the little sign. The staff should have mentioned it when we checked in, just like all the other hotels that have limited housekeeping all over the country. And the guy who checked us in sneakily signed us up for the Best Western points program even though we specifically said that we don’t want to sign up!!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael, Seattle

Stayed 1 night in Jul 2025

10/10 Excellent

Carol, East Meadow

Liked: Cleanliness, staff & service, property conditions & facilities
Bedding extremely comfortable, room clean and comfortable, air conditioning perfect, nice breakfast. Close to highway. Caring staff. Thank you.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mahala

Stayed 1 night in Jun 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay!

The overall stay was amazing. The comfort was the best I’ve experienced in years. The beds were so soft and comfortable, I immediately went to sleep after settling in. The only issue was the shower door, it wouldn’t stay closed. So, I had to use a washcloth to keep it closed. I’m sure that’s an easy fix, so I wouldn’t let that deter me from staying again. The hotel was clean, offered free breakfast, plus has a little snack store for a late night bite. Check-in was easy, staff were lovely. I’d stay again.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Such a shame. The property seems very clean and new, but the place must be made of cardboard because everything is audible. The layout of the hallway reverberates all of the door slamming happening up and down the hallway, and neighbors upstairs and next-door can be hurt through the thin walls and flooring. Would not stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kevin

When we arrived at our hotel we found a newly renovated, very clean and comfortable room. Additionally, we especially like the updated flooring that did not include carpeting. Bathrooms were also newly renovated and found the bed and bedding very comfortable. Furthermore, the breakfast was good and including in the cost of our stay.
Stayed 1 night in Jun 2025

10/10 Excellent

claude

Travelled with partner
Liked: Cleanliness, staff & service
It was clean, new, and the staff was friendly and accommodating.
Stayed 3 nights in Jun 2025

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access off interstate, clean, quiet, very comfortable bed. View out window was paving debris and a dumpster but quiet.
Stayed 1 night in Jun 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is easily located off I95 with just as easy to get back on 95. The rooms are spacious and comfortable.
Stayed 1 night in Jun 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025