It was off peak season. So the place was relatively quiet and not many other guests around.
Service staffs at the reception and restaurants were helpful and courteous even though they didn't speak much English.
Our traditional Japanese room was clean and beautiful. Yukata was provided in room and could be worn around the hotel. We opened the window for better ventilation as cool temperature was refreshing. The only gripe was that the window does not have grille, which can be a little dangerous with young child around.
Since this hotel also has onsen facilities, we got to experience Japanese bath and hot spring water.
Breakfast and dinner were included in our package. Dinner was great with wide variety of food. Breakfast selection could be better.
Les points forts : Personnel et service et confort de la chambre
Nice onsen, ok premises, almost ski in/out.
The hotel was probably top notch 30 years ago, but now feels a bit worn. Common areas are not inviting to hang out socialising with your own group or other guests. The onsen is great though! The restaurants look and feel as school cantines. But the food was excellent. Staff were friendly and helpful, but barely spoke English even though at least 70% of the guests were international. Short walk to the slopes is a definite pro.
Great resort on the Annupuri face of Niseko, about a 5min walk to the hill. Breakfast buffet and set dinner are included and delicious with a great variety. Service was top notch and the staff were all very friendly. The onsen was amazing, never too busy, and well kept.
They have a great onsen, outdoor pool looking out through trees and snow, facilities good. No shower in my room, so you _need_ to use the onsen!
Dinner was included in the Lilac dining room and I was surprised with a Japanese dinner of 10 'courses', about 14 different plates/tasters. Really good experience.
Staff are so helpful , pleasant and friendly especially the manger Shohei and staff Kaori at the restaurant, always welcome you with a big smile and super attentive. The manager and staff and the reception super helpful sorry that I didnât get their name .will definitely come back to stay here again in the future!
Lovely Onsen, especially the outdoor hot tub. The rooms were spacious and aesthetically pleasing. The dinner was impressive with varied items presented well. The breakfast was slightly disappointing, but on the whole a very nice property with beautiful views.