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Candlewood Suites Norfolk Airport by IHG

2.5 star property

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Photo gallery for Candlewood Suites Norfolk Airport by IHG

Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board
BBQ/picnic Area
Exterior
Coffee/tea maker

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Gym
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
5600 Lowery Rd, Norfolk, VA, 23502
  • Place, Lake Taylor Hospital
    ‪11 min walk‬
  • Place, Gallery of Military Circle
    ‪18 min walk‬
  • Place, Sentara Leigh Hospital
    ‪3 min drive‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪7 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(24 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Hearing, Bathtub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Hearing, Bathtub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Hearing, Bathtub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 2 Double Beds, Accessible (Hearing, Bathtub)

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Roll-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Accessible (Roll-in Shower)

  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite

7.0 out of 10
Good
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

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About this property

Candlewood Suites Norfolk Airport by IHG

Hotel in Norfolk with 24-hour fitness centre and 24-hour business centre
This smoke-free hotel features a 24-hour fitness centre, a 24-hour business centre and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities. Weekly housekeeping is available.
Candlewood Suites Norfolk Airport by IHG offers 120 accommodations with DVD players and coffee/tea makers. Cable televisions are provided. Accommodations all include kitchens.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Candlewood Suites Norfolk Airport by IHG, you'll be within walking distance of Lake Taylor Hospital. Features include free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • 14 minutes by car from Naval Station Norfolk and 11 minutes from Old Dominion University
  • Pets welcome for a fee
Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and barbecue grills are also featured at the business-friendly Candlewood Suites Norfolk Airport by IHG. Self parking is free.

This Norfolk hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • 646 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchen

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week (maximum USD 150 per stay)
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per pet, per week (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Norfolk Airport
Candlewood Suites Hotel Norfolk Airport
Candlewood Suites Norfolk Airport
Candlewood Suites Norfolk Airport Hotel Norfolk
Candlewood Suites Norfolk Airport Hotel
Candlewood Suites Norfolk

Candlewood Suites Norfolk Airport by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 311 out of 745 reviews
Rating 8 - Good. 212 out of 745 reviews
Rating 6 - Okay. 103 out of 745 reviews
Rating 4 - Poor. 55 out of 745 reviews
Rating 2 - Terrible. 64 out of 745 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sabrina

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

amber

Stayed 1 night in Aug 2025

8/10 Good

Leslie

Liked: Cleanliness, property conditions & facilities
I recommend this property.
Stayed 2 nights in Aug 2025

2/10 Terrible

Ashrymaty, Long Island City

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room smelled like mold.
Stayed 1 night in Aug 2025

4/10 Poor

Patricia

Disliked: Property conditions & facilities
The property needs some updating. The air conditioning was not working correctly. When we first got in the room everything was wet. The humidity was really high. Both floors were wet. Had to turn on the heat to dry everything out and then turn off the unit completely. Also the facets in the bathtub was backwards so we thought we didn’t have hot water. The front dest suggested the faucet was inverted and it was.
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Stayed 1 night in Aug 2025

8/10 Good

Rachelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Dylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and a quiet hotel! Thank you for the great stay.
Stayed 4 nights in Aug 2025

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

2/10 Terrible

Alison

Stayed 1 night in Aug 2025

2/10 Terrible

Jennifer

Stayed 2 nights in Jul 2025

10/10 Excellent

Kathryn

Stayed 1 night in May 2025

10/10 Excellent

Dima

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room for good price
Stayed 1 night in Jul 2025

8/10 Good

Tiarah

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was well kept, the only thing they should check in on more was the cleaning of the elevators. I would like to give the front desk worker Tay props!! She was excellent funny extremely helpful !!
Stayed 2 nights in Jul 2025

2/10 Terrible

Wendy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The condition of the hotel was very disappointing. Cleanliness and upkeep were clearly not a priority, and our expectations were not met. Worst of all, we were not told they were having issues with their fire alarm and we were woken up at 4 am by the fire alarm going off. We rushed downstairs along with other guests and given no direction or explanation after the fire alarm turned off. We all just assumed that it was a false alarm however no explanation was ever given by staff until the day after when it was time for us to check out.
Stayed 2 nights in Jul 2025

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for the time that we needed to stay. The front desk associates were great. Very friendly, hospitable, inviting, and helpful. The only thing that I didn't like was that our tub/shower wasn't very clean. There were strands of hair in it. The toilet could have used a better cleaning as well. There were yellow stains that were at the base of the toilet. Also, the door to the bathroom was not leveled and dirty looking. Other than these things, our room was good.
Stayed 1 night in Jul 2025

10/10 Excellent

Jeremiah

Stayed 3 nights in Jun 2025

4/10 Poor

glen

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Don’t go there.

The ice machine in the room didn’t work and they had no ice machine stations on the floors. We had a fire alarm in the middle of the night so we all had to stand outside for an hour and there was nothing wrong. And upon check out I was charged hundreds of extra dollars for no reason since I had paid the full price on this platform. Also, the towel rack in the bathroom just came off the wall. The drywall just gave way and let it fall.
Stayed 4 nights in Jul 2025

10/10 Excellent

Daniel

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, extremely clean and check in was a breeze!
Stayed 3 nights in Jul 2025

4/10 Poor

Alison

Disliked: Cleanliness, property conditions & facilities

Unfortunate

Hotels.com description of the hotel rooms are listed inaccurately on the website, first. The hotel allowed me to move into a room on day 3 of my stay, one that matched the correct website description. The hotel is having issues with condensation in the ductwork which has created mold or the smell all throughout. The room gave me a horrible headache daily and my animals are not feeling well as a result of the smell. I moved hotels. The fire alarm continuously goes off due to the condensation affecting the wiring. It’s alarming to deal with the loud noise early in the morning with 2 frantic pets and guests. The hotel is understaffed and needs new management to help create a safe and overall healthy environment that doesn’t violate OSHA regulations. Being in the service industry for years, you create expectations and standards of care and hospitality. This hotel is lacking and it’s unfortunate!
Stayed 11 nights in Jun 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and hospitable. The staff were very courteous.
Stayed 1 night in Jul 2025

8/10 Good

Joseph Edward

Travelled with family
Liked: Staff & service, amenities
Good property for a value hotel. The building is kind of dated. If you are looking for a lot of USB ports for your electronics, look somewhere else. The age of the building is apparent because of old outlets, light switches, etc. They work...just a little dated. Otherwise pretty clean and the staff was great!!! Overall, a good value option.
Stayed 5 nights in Jun 2025

2/10 Terrible

Warren

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not clean. Refused to sleep in the bed.
Stayed 5 nights in Jun 2025

8/10 Good

Delshawn Tralvis

Liked: Property conditions & facilities
Stayed 14 nights in Jun 2025