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Sheraton Norfolk Waterside Hotel

3.5 star property

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Photo gallery for Sheraton Norfolk Waterside Hotel

Reception
Presidential Suite, 1 King Bed with Sofa bed | Living room | 26-inch flat-screen TV with cable channels, TV, pay films
Lobby lounge
View from property
Presidential Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
777 Waterside Dr, Norfolk, VA, 23510
  • Place, Waterside District
    ‪3 min walk‬
  • Place, Town Point Park
    ‪5 min walk‬
  • Place, Norfolk Scope
    ‪15 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(25 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(31 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Harbour View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Harbour View

8.2 out of 10
Very good
(33 reviews)
  • Harbour view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Harbour View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Harbour View

8.2 out of 10
Very good
(23 reviews)
  • Harbour view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Harbour View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Harbour View

10.0 out of 10
Exceptional
(1 review)
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 Double Bed, Allergy Friendly (Pure)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 Double Bed, Allergy Friendly (Pure)

  • Harbour view
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom, Harbour View

Executive Suite, 1 Bedroom, Harbour View | Pool | Outdoor pool

Executive Suite, 1 Bedroom, Harbour View

  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Corner (Balcony)

Deluxe Room, 1 King Bed, Corner (Balcony) | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Corner (Balcony)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Balcony)

26-inch flat-screen TV with cable channels, TV, pay films

Executive Suite, 1 Bedroom (Balcony)

  • Harbour view
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 Bedroom

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed

Presidential Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout curtains

Presidential Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

City view

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Harbour View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Harbour View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Harbour View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Harbour View (Hearing Accessible)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Harbour View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Harbour View (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

City view

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Harbour View (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Harbour View (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

City view

Deluxe Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

City view

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Harbour View (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, Harbour View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 Double Bed, Allergy Friendly

City view

Club Room, 1 Double Bed, Allergy Friendly

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About this property

Sheraton Norfolk Waterside Hotel

An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Sheraton Norfolk Waterside Hotel offers 468 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Beds feature premium bedding. 26-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Norfolk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sheraton Norfolk Waterside Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Waterside District. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the overall condition of the property
  • Just a 2-minute drive from Norfolk Scope and a few minutes from Norfolk State University
  • Train station pick-up, train station drop-off and bus station shuttle shuttle service available for a fee
  • Pets welcome for a fee
Sheraton Norfolk Waterside Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 35004 square feet (3252 square metres) and includes a conference centre. The business-friendly Sheraton Norfolk Waterside Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. A train station pick-up service, a train station drop-off service and a bus station shuttle are available for a fee. For a fee, parking is available.

This 3.5-star Norfolk hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Waterside Seafood Company – On-site restaurant. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Valet parking on site (USD 35 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 5 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Waterside Seafood Company

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (35,004 square foot of space)
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 25 per person
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Norfolk Sheraton
Norfolk Sheraton Waterside
Norfolk Waterside Sheraton
Sheraton Hotel Norfolk
Sheraton Norfolk Hotel
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel
Sheraton Waterside
Sheraton Waterside Hotel
Sheraton Waterside Hotel Norfolk
Sheraton Norfolk
Sheraton Norfolk Waterside
Sheraton Norfolk Waterside Hotel Hotel
Sheraton Norfolk Waterside Hotel Norfolk
Sheraton Norfolk Waterside Hotel Hotel Norfolk

Sheraton Norfolk Waterside Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 509 out of 1001 reviews
Rating 8 - Good. 228 out of 1001 reviews
Rating 6 - Okay. 127 out of 1001 reviews
Rating 4 - Poor. 67 out of 1001 reviews
Rating 2 - Terrible. 70 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

LaTavia

Stayed 1 night in Nov 2025

6/10 Okay

Emily

Stayed 2 nights in Nov 2025

8/10 Good

Anita

Business traveller
Liked: Cleanliness, staff & service, room comfort
Breakfast was good, but it wasn’t free. Rooms was nice. Really good view of the harbor but the bathroom could use some remodeling.
Partial view of Harbor
Stayed 1 night in Nov 2025

6/10 Okay

Monica

There is a seam in the front door where the double doors close together that you can see into the room and the lock could be a little more secure. Other than that, it was a nice room with a separate sleeping area, large living room with balcony.
Stayed 3 nights in Nov 2025

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms doesn’t match what you see in the pictures…bathroom looks outdated
Stayed 1 night in Nov 2025

10/10 Excellent

Lonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities
All good
Stayed 2 nights in Oct 2025

8/10 Good

Brittany

Stayed 2 nights in Oct 2025

8/10 Good

Theodore, Fairfax

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good property in downtown Norfolk next to the harbor. Staff at front desk rectified a situation at check in and handled it very well. Gym is excellent, spacious with a lot of the state of the art equipment. Bar could use one more bartender than on duty but the 10th floor lounge is good. A tad outdated rooms and amenities but overall a good property when in Norfolk.
10th floor suite view
Stayed 1 night in Nov 2025

2/10 Terrible

Alicia

Liked: Cleanliness
Disliked: Staff & service
I had a terrible experience with the night shift customer service at this hotel. The front desk clerks were incredibly rude, sarcastic, and unprofessional, showing no concern for my well-being as a customer. Their nonchalant attitude and eagerness to leave made me feel unwelcome and disregarded. I even took pictures of the two clerks, as I was so taken aback by their behavior. Because of this unacceptable service, I will not be staying at this hotel again.
Stayed 1 night in Oct 2025

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. View was a plus for this location.
Stayed 1 night in Nov 2025

6/10 Okay

Soumya

Business traveller
Disliked: Amenities, property conditions & facilities
Such an average experience. A very tired hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best view of the shipyard and tug boats, and an easy walk to great food options.
Stayed 1 night in Nov 2025

10/10 Excellent

Brian

Stayed 1 night in Nov 2025

8/10 Good

Darryl

Liked: Cleanliness, amenities
Everything was fine except the heat wasn’t working properly. The first night I had to get an additional blanket but was still cold and the next 2 nights maintenance said they would have it so that the heat wouldn’t go off but that didn’t work either
Stayed 3 nights in Oct 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Was a night for the record books
Stayed 1 night in Oct 2025

10/10 Excellent

BONNIE, North Bend

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service. Clean rooms. Would definitely stay there again.
Stayed 2 nights in Oct 2025

4/10 Poor

Julian

This was probably once a nice hotel but it really feels like it’s in disrepair. Cold water didn’t work in the sink
Stayed 1 night in Oct 2025

8/10 Good

Dana, Philadelphia

Liked: Cleanliness, amenities, property conditions & facilities
Bar closes too early and not enough food choices. Good location. Very convenient.
Stayed 4 nights in Oct 2025

8/10 Good

Katie

Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan, Colorado Springs

Stayed 2 nights in Oct 2025

10/10 Excellent

Shahrazad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 3 nights in Oct 2025

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the buffet
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here!

Sheraton was wonderful
Stayed 1 night in Oct 2025

10/10 Excellent

Ehije

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had no problems a d everyone i spoke to was nice
Stayed 1 night in Oct 2025

10/10 Excellent

janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was an excellent choice. Everything was outstanding! But the best part was the staff!!! All were wonderful and treated us exceptionally well!!!
Stayed 3 nights in Oct 2025