Loved this place. Very clean, great views, great decor and comfortable bedding. Pool, lazy river, and lobby were impeccably clean. We will be returning!
Overall, our stay was incredibly good. The unit was in very good condition and our communication with the rental company was attentive. The unit was not ready when promised on check-in. The rental company told us it was ready when we called on the phone, but we had to wait about 20 minutes until the cleaning crew finished. Also, we called after we booked about two weeks before our trip to make sure we could have an additional parking pass which would be three total. They said sure, it shouldn't be a problem and for us to contact them when we needed the pass. Well, then the time came we needed the third pass, and the rental company told me that unit only came with two parking passes. Weird because the unit had three sets of keys. It was a total breakdown in communication internally with the rental company. We spoke with different people each time and there was no mention of only two parking passes. The rental company made an exception and gave us a third parking pass.
Overall, a great place to stay.
The elevators and lobby smells wonderful. The decor was tasteful and not over done. Towels and linens great.
Here are a couple maintenance items and suggestions for the future.
Main tv has sound but no picture no matter what settings we tried. Other tvs working just fine. We are tech savvy so we think itâs the actual tv.
Ventilation in front double room seems blocked. No circulation regardless of fan/temp change.
Curtains in master king ocean view room would not open/close easily. Looks off track or broken pulley?
1 red hair dryer inoperative
Suggestions:
Maybe instead of souvenirs or trinkets, Provide a starter single wash pod for dirty clothes (similar to dishwasher pod) and starter coffee pods.
Check wall ClockâŠneeds battery.
If early check in is requested, make every effort to allow. Receiving arrival info and anticipate arrival time and schedule cleaning well in advance to accommodate vacationers.
Get rid of fake fruit in bowls. There were several with bites taken out of them.