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Royal Park Hotel & SPA

4.0 star property

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Photo gallery for Royal Park Hotel & SPA

Indoor pool
Dining
Lobby
Interior
Hallway

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
18, Kerey and Zhanibek Khans Street, Astana, 010000
  • Place, Kazakhstan Central Concert Hall
    ‪19 min walk‬
  • Place, Bayterek Tower
    ‪2 min drive‬
  • Place, Parliament of Kazakhstan
    ‪2 min drive‬
  • Airport, Astana (NQZ-Nursultan Nazarbayev Intl.)
    ‪15 min drive‬

Room options

View all photos for Twin Room

Minibar, in-room safe, desk, blackout curtains

Twin Room

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

Minibar, in-room safe, desk, blackout curtains

Superior Room

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • 50 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Suite

Luxury Suite | Living area | Flat-screen TV

Luxury Suite

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Royal Park Hotel & SPA

Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli and a conference centre are on-site.
Royal Park Hotel & SPA offers 85 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include a bath with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
SPA-центр «ELIXIR» has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision.

During your stay at Royal Park Hotel & SPA, you'll be within walking distance of Kazakhstan Central Concert Hall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and extended parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Take a swim in the indoor pool
  • Treat yourself to massages, body wraps or body scrubs at SPA-центр «ELIXIR»
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute drive from Parliament of Kazakhstan and a few minutes from House of Ministries
  • Airport and local-area shuttle service available for a fee
Royal Park Hotel & SPA offers its guests a full-service spa and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 65 square feet (6 square metres) and includes a conference centre. Spa services, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Royal Park Hotel & SPA. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 4-star Astana hotel is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Royal Park Hotel & SPA has 2 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (65 square foot of space)
  • Meeting rooms

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 5000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 4500 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Royal Park Hotel & SPA offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Astana Hotel
Hotel Astana
Royal Park Hotel Astana
Royal Park Hotel Nur-Sultan
Royal Park Nur-Sultan
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Royal Park Hotel
Royal Park
Hotel Royal Park Hotel & SPA
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA
Royal Park Hotel Nur-Sultan
Royal Park Hotel
Royal Park Nur-Sultan
Royal Park
Hotel Royal Park Hotel & SPA Nur-Sultan
Nur-Sultan Royal Park Hotel & SPA Hotel
Hotel Royal Park Hotel & SPA
Royal Park Hotel & SPA Nur-Sultan
Astana Hotel
Royal Park Hotel SPA

Royal Park Hotel & SPA Reviews

Reviews

6.8
Rating 10 - Excellent. 8 out of 55 reviews
Rating 8 - Good. 19 out of 55 reviews
Rating 6 - Okay. 17 out of 55 reviews
Rating 4 - Poor. 7 out of 55 reviews
Rating 2 - Terrible. 4 out of 55 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Elizabeth

Disliked: Amenities
I chose this stay based on posted desciption and filters on Hotels.com. I was looking for a local stay-cation with a pool. The name of the hotel does not include the words "& Spa". The pool featured in their photos belongs to another business -- which costs $20/hour with no discounts for hotel guests. I immediately checked out.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Viktor

Disliked: Staff & service, property conditions & facilities

Что таится за красивым фасадом

Сотрудница ресепшена, которая не может найти нашу бронь. Другая сотрудница ресепшена, которая на вопрос "у вас в спа выдают полотенца?" приветливо отвечает "а вы там и спросите". Холодный малосъедобный завтрак, где всего понемногу и все уже остыло (и блин холодный, и яйцо, и глазунью, и колбаски гриль). Бассейн в спа с неработающим гидромассажем (как сказала сотрудница спа "когда-то работали, но это много лет назад было"). Ванная комната с черным грибком в плиточных швах.
завтрак - все холодное
виден грибок в швах
вид из окна
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Hôtel valant 3 étoiles chez nous mais bon accueil, chambre spacieuse et bien équipée. Point noir: le wifi de l’hôtel est beaucoup trop faible!
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Andrew

Liked: Cleanliness, room comfort

Stay

We went for the football, check in was very slow but improved from then on. Drinks and food good .
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Don

Liked: Staff & service, amenities, property conditions & facilities
Clean and nice location. The breakfast is good and there is a good Chinese restaurant in the building.
Stayed 1 night in Jan 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service
You are treated like a thief and you will be asked to pay a deposit in case you steel sthing from the minibar
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cart was broken, had to carry bags. Everything else was just fine.
Stayed 1 night in Nov 2018
Verified

6/10 Okay

Verified traveller

Voyage d'affaire

La proximité avec le chantier Abu Dhabi Plaza est intéressante pour éviter les bouchons matinaux. La wifi passe mal dans la chambre
Stayed 8 nights in Oct 2018
Verified

4/10 Poor

Sabzina

Poor service

I have contacted the hotel about the airport shuttle. Heard nothing from them. On the arrival mentioned at the reception on that matter. No apologies were given. Poor service and customer care
Stayed 1 night in Aug 2018
Verified

8/10 Good

Tae Kwon

Liked: Cleanliness, property conditions & facilities, room comfort

적당한 호텔

Stop Over 때문에 하루 묵은 호텔입니다. 생각보다는 큰 호텔이더군요. 그런데 주위에 아무것도 없는 것이 좀. 공항에서 타고간 택시값보다 아침에 제공하는 공항 서비스는 두배이상 비싸네요. 그런데 호텔에서 쉽게 택시를 잡을 순 없었습니다.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Nice hotel but cold inside the room. They give y

Nice hotel but cold inside the room. They give yOur heater.
Stayed 4 nights in Aug 2018
Verified

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities

Good choice for that price

This hotel would not get 4 stars in Europe. The breakfast was very poor and not very tasty. Another issue was that there was not option to get the hotel room warm as per the central heating is turned off in may (even when the outside temperature is around zero). The positive was that the room was big and clean. The hotel kitchen works 24/7.
Stayed 6 nights in May 2018
Verified

8/10 Good

크박

Liked: Cleanliness, staff & service

공항에서 가깝고 스파가 같은 건물에 위치한 호텔

청결함은 좋았으나 욕실 수조 배수가 잘 되지 않았고, 조식 부페는 그럭저럭이었음. 그러나 친절한 직원들과 도심과 공항 가까이 위치한 것은 충분한 장점임. 아, 호텔내 위치한 스파는 시간당 요금이 놀라울 정도로 비쌌으나 마사지 가격은 꽤 저렴한 수준임
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service

Good prices for this hotel

It’s a very good restaurant in the hotel. The Hotel staff is kind and have good service Not the newest rooms but it’s okey. Very good service in the spa. Perfect for business trips
Stayed 1 night in Nov 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Undvik

Vi fick ingen egen nyckel till rummet. Varje gång man skulle in, tex efter frukost, måste man ned till receptionen, som skickade upp någon som öppnade. Fick aldrig någon förklaring. Ryktades om rädsla för prostitution. Frukosten var ingenting för västerlänningar. Inget riktigt bröd och inget pålägg. Gröna ägg och sötsaker. Vatten över hela golvet från duschen. De flesta anställda kunde inte engelska.
Stayed 4 nights in Aug 2017
Verified

8/10 Good

Jaihong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
주변에 아파트 건축으로 삭막한 것 이외에는 전반적으로 만족스러움
Stayed 1 night in Sep 2017
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
There are some serious issues with the quality of the construction of this hotel. Poorly fitted bathrooms, and even some dangerous finishes in the rooms themselves such as loose power plugs and rows of screws projecting from the floor flashings.
Stayed 4 nights in Sep 2017
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Extra costs 3000 Tenge to use the pool and spa area, early morning call was offered but they didn´t call us. Rooms clean and close to EXPO
Stayed 3 nights in Aug 2017
Verified

6/10 Okay

Graham

Overnight stay in Astana whilst in transit

The hotel was used as a stop over between flights in Astana. Its location was only 20 minutes drive from the airport allowing easy access to and from the city and close to this years 2017 Expo exhibition. The staff who all spoke English were friendly, making you feel relaxed when arriving and departing. The interior furniture design within the hotel is on a traditional Kazakhstan national style, including the furniture in the room. Cleanliness is one that I look for and this hotel met all expectations especially at the price, and the bed was comfortable. Would recommend the hotel for a short stay if you are looking for a location on a reasonable budget without paying a high price for putting your head down
Verified

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair price and location near airport

The hotel price are fair and location is just 14 km from airport and 3 km from Bayterek/ city center
Verified

4/10 Poor

SANG JAE

Disliked: Cleanliness, staff & service

가격대비 만족스러운 호텔

모텔급 수준임.
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel conveniente

Viaggio di lavoro per pochi giorni, hotel conveniente ma basilare abbastanza vicino all'area uffici e ben collegato con l'aeroporto. Ristorante molto frequentato con uno strano menù italo/cinese/kazako.
Verified

6/10 Okay

Anders

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good restaurant, staff speak English. the room I had was OK but no more than that. Good to have a spa in the Hotel I Will use the Hotel again later.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice, clean, quiet hotel

very nice and clean place, great restaurant, early breakfast at 3am without extra charge. We just stayed there to leave at 3:30am to the airport and it was perfect. The only thing I was a bit disappointed about was the fact that they did not have the correct change for a cash payment.
Verified

8/10 Good

karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Photos qui ne mettent pas en valeur la chambre

La situation de l hotel permet d aller rapidement au centre ville. De plus l aeroport ne se situe qu a un quart environ. Devant l hotel vous trouverez une station de bus. A 5 mn à pieds vous trouverez facilement des taxis locaux tres bon marche.