Garden Retreat is a Spacious, Gated home close to Moran State Park, Doe Bay and Obstruction Pass State Park. Surrounded by mature Gardens, this Island Home has Three Bedrooms Ensuite, Well-Equipped Kitchen, Yard Games, Family Room and Fast WIFI.
Olga
Garden Retreat is a Spacious, Gated home close to Moran State Park, Doe Bay and Obstruction Pass State Park. Surrounded by mature Gardens, this Island Home has Three Bedrooms Ensuite, Well-Equipped Kitchen, Yard Games, Family Room and Fast WIFI.
Enjoyed our stay at this location. The house is a great place to meet up with friends/family. Activities on the property and in the surrounding area existed. We enjoyed our quiet and serene morning walks to the lake and around the property. Easy access to the ferry to the San Juan Islands and exploration around Whidbey Island was also a plus. We would definitely entertain meeting up with family/friends here again.
We had a hiccup with the heating when we first arrived. The place was freezing. However the management responded quickly and we're able to get it resolved. Another hiccup involved the trash. We had two elderly people with us. There were no railings to assist getting up the stairs into the house.
Beautiful property has everything you want or need. Charging stations throughout the house in bedrooms, Kleenex, comfy beds, stocked kitchen equipment storage, pool table, sauna, darts, toddler accessories. It has everything in the listing and some. Great place to stay for a week or a weekend.
Unfortunately, our experience was less than satisfactory. Here are the key issues we encountered:
Water Supply Problems: From the moment we arrived, we had issues with the water supply in the kitchen and bathroomsâit kept running out. We reported the problem to Vacasa on the day of our arrival (Friday), but no action was taken until we called again on Sunday. The property manager informed us that they hadnât been contacted about the issue on Friday, which was frustrating.
Cleanliness: The cleanliness of the property was disappointing. The bathroom floors were dirty, and there were numerous spider webs inside the house. This was definitely not the level of cleanliness we expected.
Lawn Maintenance: The lawn was not mowed and the grass was too long for our little kids to play safely. This was misleading as the listing showed a well-maintained lawn, which was one of the reasons we chose this property.
Insufficient Cleaning Supplies: For a group of 10 people, the cleaning supplies provided were inadequate. We quickly ran out of essentials like dishwasher pods, kitchen paper rolls, and laundry detergent, which was inconvenient.
Lack of Kitchen Amenities: The kitchen was under-equipped for a group of our size. There were not enough pots, pans, or other basic kitchen utensils to prepare meals comfortably.
Overall, we were disappointed with our stay and felt that the property did not meet
Many of the amenities (oven, home gym, sauna, video, streaming services) were non functional for the majority/ part of our stay. Disappointed to say the least. The support team was scattered and did not offer adequate compensation for being with out an oven for almost all of our stay. The home was beautiful, just not accurately advertised.
Brief 2-day stay started poorly. We werenât sent check-in instructions. Luckily the back door was unlocked and the alarm hadnât been set and contacted the managing company who then sent the instructions. Found a âboil water noticeâ in the kitchen. Again, contacted the company who confirmed it was in effect but disappointing that we werenât informed ahead of time. Attempted to bbq but the propane tank was empty and so was the spare tank. Otherwise, the house was clean and the kitchen was well stocked. Wifi worked satisfactorily. Large yard for the kids but not well looked after/mowed.