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Quality Inn Old Saybrook - Westbrook

2.5 star property

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Photo gallery for Quality Inn Old Saybrook - Westbrook

Relax by the oval-shaped pool surrounded by lounge chairs and a high ceiling with a grid-like pattern.
Relax and dine al fresco in our outdoor patio area, featuring comfortable seating and shaded tables.
Enjoy a healthy spread of fresh fruits, cheeses, and deli items in this well-appointed room.
Two single beds with matching headboards and white linens, a desk, chair, and television.
Relax in our inviting lobby with comfortable seating, a large TV, and a view of the surrounding greenery.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Gym
  • Laundry

Explore the area

Map
100 Essex Rd, Old Saybrook, CT, 06475
  • Goose Island
  • Essex Steam Train
    ‪5 min drive‬
  • Harvey's Beach
    ‪7 min drive‬
  • New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Relax in comfort with a large bed, desk, and flat-screen TV.

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(25 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Two double beds with matching headboards and footboards, a desk, chair, lamp, and television.

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Two double beds with matching headboards and footboards, a desk, chair, lamp, and television.

Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(53 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Two single beds with green bedspreads and white pillows, a flat-screen TV, and a comfortable armchair.

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Two single beds with matching headboards and white linens, a desk, chair, and television.

Standard Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 King Beds

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About this property

Quality Inn Old Saybrook - Westbrook

Hotel with free breakfast, in the vicinity of Essex Steam Train
Along with an indoor pool, this hotel has a restaurant and a fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business centre and coffee/tea in a common area.
Quality Inn Old Saybrook - Westbrook offers 120 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. 27-inch flat-screen televisions come with satellite channels. Bathrooms include a bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Quality Inn Old Saybrook - Westbrook. During your stay, you'll be within walking distance of Connecticut River. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at The Comfort Cafe
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and convenience store
  • On-site recreation includes a gym
  • Guests speak favourably about the breakfast and the clean guestrooms
  • Just a 5-minute drive from Essex Steam Train and 5 minutes from Essex Library
Quality Inn Old Saybrook - Westbrook offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. A terrace, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Quality Inn Old Saybrook - Westbrook. Self parking is free.

Smoking is allowed in designated areas at this Old Saybrook hotel.

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
The Comfort Cafe – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Comfort Cafe

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel Old Saybrook
Comfort Inn Old Saybrook
Quality Inn Old Saybrook
Quality Old Saybrook
Quality Old Saybrook Westbrook
Quality Inn Old Saybrook - Westbrook Hotel
Quality Inn Old Saybrook - Westbrook Old Saybrook
Quality Inn Old Saybrook - Westbrook Hotel Old Saybrook

Quality Inn Old Saybrook - Westbrook Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 332 out of 1008 reviews
Rating 8 - Good. 337 out of 1008 reviews
Rating 6 - Okay. 189 out of 1008 reviews
Rating 4 - Poor. 88 out of 1008 reviews
Rating 2 - Terrible. 62 out of 1008 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a nice quiet area of Old Saybrook close to restaurants, shopping stores and Amtrak.
Stayed 2 nights in Mar 2025

10/10 Excellent

Thomas, SHIREMANSTOWN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room. Decent breakfast and plenty of parking.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, regret that we only stayed for one night. Thanks 😊
Stayed 1 night in May 2025

10/10 Excellent

Domenica

Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Stayed 1 night in Apr 2025

10/10 Excellent

Adianez

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, the tv had basic cable so the kids were able to watch their favorite cartoons! The weather wasn’t on our side this go around but the hotels pool really made the stay. It was clean and well kept.
Very quiet area we had the pool to ourself for a couple hours before another family came by
Stayed 2 nights in Apr 2025

8/10 Good

Kelly

Stayed 1 night in Apr 2025

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The pool was amazing!
Stayed 1 night in Apr 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It right off a busy road and a curve so didnt feel safe foing to a walk by myself, but the property itself was decent size to strtch legs
Stayed 3 nights in Apr 2025

8/10 Good

Monserrate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. I enjoyed staying here.

8/10 Good

Terry

Liked: Cleanliness, staff & service
The staff that cleaned the room and made up the beds daily did a great job! The ibly significant drawback during our 3 day stay was that the electronic room keys worked on only 10-15 percent of the time, and this is NOT an exaggeration. Once I tried every outside door and none opened. I had to go around outside to the main entrance where I was told at the front desk (by the person who checked us in the day before) that whoever checked us in did not realize we were staying for 3 days, even though he, himself, had checked us in earlier for our PREPAYED 3-night stay, In summary,the lock system does not work properly and should be fixed and then maintained.
Stayed 3 nights in Apr 2025

8/10 Good

Monserrate

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 1 night in Apr 2025

8/10 Good

Robert

Stayed 1 night in Apr 2025

8/10 Good

jacklyn

Stayed 1 night in Apr 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for a trip to Essex Steam Train. Comfortable and clean room. Easy check in and parking. Breakfast has many choices. Would stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Marlon, Swanzey

Stayed 2 nights in Mar 2025

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Stayed 1 night in Apr 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent place

Friendly & helpful staff. Was told the pool is salt water, but didn't have my suit. Trip due to event in the area. Partially chose since washer broke just before and they have facilities :). [2 washwrs, 2 dryers, clear area]. While some areas of hotel are a bit worn [some hallways, elevator], room was nice, bed comfy, all clean and staff friendly. Worth the decent price for the 2 night stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited my needs perfectly for an overnight stay.
Stayed 1 night in Apr 2025

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfied. Loved the 2 king beds in one room. We had adjoining rooms, once we opened the door there were potato chips on the floor. There was a water bottle cap on the floor in one of the rooms. Otherwise room was clean and beds were comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast coffee was sub par. The omelette was very good.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert, Ridgefield Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2025