The place is lovely and was spotless on arrival. When we tried to light the fireplace according to the instructions, it didn't work. Called property management the next day to report the issue, but was unable to coordinate as we were at Palisades skiing all day. Called the next day, and was routed to someone's voicemail. Never got a call back. We really wanted a lovely fire to go with our Thanksgiving meal but it didn't happen, which was disappointing. The kitchen had all the right pans and tools to cook a full Thanksgiving meal. I had brought extra dishwasher detergent, and good thing too as none was left in the unit. As mentioned in other reviews, bath soap, shampoo, conditioner and hand soap were scarcely available and we had brought our own. A nice quiet place, warm and really close to both resorts that make up Palisades. Also, hot tub was tarped over even though it was supposed to have been running in the winter.