Approx 30 mins or so prior to our arrival. I received a VRBO message from Brittany stating the water in the unit may be turned off but maintenance was working to resolve the issue. I responded ok. Upon arrival the outside condo unit was very nice. We were super glad to arrive after traveling 8 plus hours. We were greeted by 2 Condo property personnel who advised my family and I the water had been shut off for 4 hours and a plumber had been contacted. We then were taken to the lower unit that had their ceiling clasp due to the water leak coming from the hot water heater located inside the island of the unit we'd be staying in. I inquired if anyone knew when the plumber would arrive. The property management personnel wasn't sure. I asked if my children could use the restroom possibly. He said he needed someone to check the units water anyways. So the keyless entry went smooth. We ran into another note stating the garage disposal was broken but a ticket had been sent in to maintenence. So on top on no water, we have a smelly condo. The only solution offered from Brittany the property owner was an apology and a full refund... Which I thought was a bit uncouth. I explained to Brittany my family and I had driven so far with 3 kiddos under 12. So, unfortunately there was no we're else for us to go on such short notice. So we opted to wait it out. We couldn't get the TV to work,
I asked Brittany about that we were told to check the source. We continued to get the same error message. Moving along the nice plumber finally finished up hammering, vacuuming, and banging around 9:30pm. Thankfully we were able to get hot showers around 10pm or so. The rest of the week went pretty well, the condo unit was well furnished and clean, and kid friendly. I'd surely visit the properties located at Lei Lani Condominiums again.