Property and unit was a bit dated needed some remodeling. The cabinet in the kitchen was cracked from top to bottom. Otherwise unit was clean and the stay was comfortable and the location was great!
Let's start with the really good.Luis Cabral was incredibly responsive to any request! Good job! Wesley from maintenance was very prompt to any repair we needed. Both were greatThe room was spacious balcony was great (could have had better furniture) Master bed was comfortableNow as to what was not so good.I checked and the pool was supposed to be heated, that was one of the main considerations when picking a place and I was told in the Upstay email string it was. It wasn't and was too cold to be in for any long period of time most days. I checked with a woman from the fourth floor who was there since December and she said it never was. That was a real bummer. We know about maintenance because when we got to the room numerous things were broken and Wesley came and fixed some quickly but some he couldn't. Such as the smashed alarms in the rooms or the cracked door on the cabinet. Others he fixed such as the broken lock, the sliding door that wouldn't work and the curtain rod which someone had broken off the wall (I sent pictures of most things to Luiz/Wesley)For the first week or so, when we ate in the living room, we invariably got dog hair(we do not own one) in our food. My wife swept up a few times and we borrowed a vacuum from a neighbor.Quality of the furniture and amenities like towels could have been better.
Wish we couldâve enjoyed the amenities but we slammed out Disney instead. Easy check in, all contactless which made it easy when we arrived at 3 am to the place.
My stay was great , everything was clean and the pictures are just as described , communication was great , Iâll definitely stay again thank you so much .