I checked in after hours, it was extremely fast and efficient. Gentleman at the desk was informative and helpful. At some point during our stay the elevators went out, there was a woman checking in with her mother when I was in the lobby for separate reason. The person checking in was very rude to the young lady behind the desk, the employee handled it very very well. The customer was upset about the elevator and was unnecessarily rude to the employee. The gym was clean and equipment was good, I appreciated the variety of weights and cable column, which most hotels don't have. I was there everyday and I liked the set up.Staff was extremely sweet and helpful, when we needed maintenance they were quick and efficient.It was VERY clean, which was a big win in my book.Pool was clean and nice, they had tents available plus a lot of cute stuff for kids. A small playground, a huge chess set and tables with umbrellas. Breakfast was good too, a lot of different optionsI will MOST DEFINETLY be staying here again when I come back to Orlando.